At Magnolia Bank, we strive every day to provide excellent customer service in a personal way Management has reviewed the activity on the account to determine what happened It appears that the customer logged into our online service and set up an automatic payment on 11/22/to begin on 1/1/ The customer was given a confirmation number for setting this up On 11/30/16, the customer logged in again and edited her automatic payment The customer re-entered all of the same information that she entered previously and received a confirmation number for that activity Although the customer intended to make a payment on 11/30/16, the customer went to the automatic payment section of our website rather than the online payment section so no payment was made Management has confirmed that the customer’s late charge was waived and that no late payments were reported to the credit bureau We sincerely apologize for the customer’s frustrations [redacted]
At Magnolia Bank, we strive every day to provide excellent customer service in a personal way Management has reviewed the activity on the account to determine what happened It appears that the customer logged into our online service and set up an automatic payment on 11/22/to begin on 1/1/ The customer was given a confirmation number for setting this up On 11/30/16, the customer logged in again and edited her automatic payment The customer re-entered all of the same information that she entered previously and received a confirmation number for that activity Although the customer intended to make a payment on 11/30/16, the customer went to the automatic payment section of our website rather than the online payment section so no payment was made Management has confirmed that the customer’s late charge was waived and that no late payments were reported to the credit bureau We sincerely apologize for the customer’s frustrations [redacted]