Magnolia Electric Power Association

This member was disconnected for non payment and had a deposit added according to our operating procedureThe first time the member was disconnected she was warned and the deposit was credited and she was not required to pay itShe was also given the opportunity to convert her account to our
flex pay service and not pay the deposit. most recently she was disconnect for non paymentshe was charged the appropriate depositshe called our office and was told she had to pay everything that was owed or convert to flex pay and not have to pay deposit and save a lot of money by doing somember refused to convert to flex pay and was given days to pay deposit and that arrangement has been brokenthis member also complained to mpsc and we discussed this with them

this member was past due and received a billing statement with a cutoff date indicated april4, 2017. this member didn't pay and was disconnected on april 6, 2017. the member was charged $330 deposit along with restoration fee of $40 The member was given the option of paying $616.87 to remain on...

tradition bill or was given the option to pay $110.12 to convert the account to flex pay service ( no deposit required). the customer chose to stay on traditional bill. the customer paid the $286.87 to cover the amout of the bill and restoration fee and given a 30 day extension to pay the required deposit.the member has since paid the deposit. every action that was taken on magnolia's part follows our policies and proceedures