Magnolia Glass & Mirror Co

I am not interested in continuing a dialog in an effort to 'resolve' this issue...in this venue...at this time I say this because, I don't believe that this venue (through the Revdex.com) is the right place to be discussing this issue...at this juncture I do believe that the Revdex.com is a great resource to resolve issuesifthe two parties have tried to resolve the issue...but, have not been able to come to some type of common ground resolution.Since we have not spoken yet...I do not believe that this is the proper format Once she speaks to me...if I do not resolve this to 'her' satisfaction...then I do believe that we (both parties) would benefit from the Revdex.com process At that time I will gladly jump through all the hoops that she & the Revdex.com want us to jump throughAs stated before...I feel as though she has acted in 'bad faith' by not reaching out to me first (at lease giving me a chance to hear her grievance) ...before she complained to the Revdex.com Given the chance...I always (yes, I said always) am more than fair when solving a problem Once again, I will say, "give me the chance (just talk to me)" My office number is *** [redacted] I believe that if she really wants to 'resolve' the issue (rather than just complain about me at large) she will try to reach me at my office When she does...I look forward to resolving this & putting It behind us.Respectfully, [redacted] , ***Performance Matters Realty,Performance Matters Property Management,###-###-####

Mrs [redacted] has the ability to reach us directly I can not begin to fathom why she has chosen this avenue to try to get item resolved on - or with her lease.Please let her know that I will be glad to resolve the 'issues" that she is having[redacted] , OwnerPerformance Matters Property Management,Performance Matters Realty,

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] This is not about getting my way ! It is about being told one thing and then not doing itI was told they would accept the lease ending March I took application and fee by to be approvedI was approved but was told only month leaseI would not have applied for a lease that would not work for me and then drive hours homeI called on Thursday and left message for the owner but never received a return call [redacted]

Mrs [redacted] has my direct phone number She has the ability to reach me directly...& still has not.I feel as though she is more interested in "hanging me in the public square" (using social media), than she is in actually getting things solved All she has to do is "call me & we can discuss any issues that she wants.I feel this way because we (my company) manage approxhomes In over years...NONE...of the other tenants seem to need to got to an outside source to have issues fixed on the houses that they live.She is not telling the truth with regard to the facts here I will gladly & look forward to having the Revdex.com get involved Once an outside source (like the Revdex.com) sees & hears the facts from both parties (sitting in the same room) all truths will become self evident.Mrs [redacted] ...After your original complain I called you...we talked...& we had a game plan & a strategy Why did you not just call me back?Anyway...I implore you...stop looking to the Revdex.com to solve 'our issue', as it will only get dragged out longer by their process Pick up the phone...& talk to me That is how to get things accomplished ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate the efforts of pmpm and look forward to our conyinued business relationship Regards, [redacted]

I'm in a bit of a situation here I'm on vacation with my family & will not be back in the day time frame outlined by the Revdex.com guild lines.I'm also not to confident in my ability to give a full reply, w/ completeness and accuracy, in the minute timeframe allotted (allowed) by the Revdex.com.I will try.Mr [redacted] called the emergency number times in hours I instructed him on who to call, and how to get a hold of them He then went on a minute rant about wanting some kind of compensation for the repeated problems with the ac system over the past year I explained to him that the lease (we both signed) does not address the issue of "compensation" I then told him that I was miles away (on vacation) but when I got back I would look at the full history of this particular ac system He went on another minute rant about how he should be compensated for the days they had to live without ac this past year He then called me unprofessional.My reply was ".I'm unprofessional? I'm professional enough to call you back...& professional enough to reply to an "emergency" request to our "emergency" number ...that is not even an emergency He did not like me telling him that this AC issue was not an emergency After I educated him on the fact that it was not an emergency, he called me unprofessional again At this point I determined that if the man did not like an answer that he was given ...is 'go-to' response was to call that person unprofessional.I did ask when his lease with us would be over What I was trying to point out to him is ...if I were in a relationship, with someone that I though was unreasonable & unprofessional...I would be eager to get out of that relationship I feel badly if Mr [redacted] felt threatened in any way...as that wa not my intention I was simply trying to point out to him that not all relationships last forever & certainly our renter /landlord relationship certainly didn't (doesn't) need to last any longer the he wants it to.I have been a realtor for years and in property management for of those years I manage over homes & have a stellar reputation in the real estate community of San Antonio I stand proudly on my ethics and my morals When this little "dust up" [redacted] has passed, I will treat Mr& Mrs [redacted] (@ move out) with the same respect I have treated all past tenants, in my property mangemnt tenure I will be able to look past this (& pretend it never happened) because that is what profession do Again, I feel badly if Mr [redacted] feels as thought I will treat him as anything but respectfully and professionally when they move out [redacted] the Revdex.com goal is to help resolve issues prior to legal action being taken" I read that some where Forgive me if I misquoted part of it...but I believe I got the "intent" correct# This is not a matter for the Revdex.com because nothing was "purchased" There was no transaction where someone bought something and then they were dissatisfied...with that purchase In tenant / landlord cases - they are part of "contract - law"So in cases like this The Revdex.com (unintentionally) is used as a forum for hostile tenants to have a "public voice" From the Revdex.com - point of view - I look forward to someone on your staff contacting me if I have mis-spoken, mis-stated, or misrepresented anything in this last sectionProfesionally, [redacted]