I have resolved the issues that were in question....that Mr*** has brought to our attentionI am disappointed that he has resorted to name calling & trying to embarrassed me in a public formatMr*** exaggerates just a bit when he is expressing his feelingsHe exaggerates for drama
& effect...in the hopes of persuading public opinion, I can only assumeA more appropriate (and professional) way for him to 'vent' would be to say the following..."MrStephan an I disagree with regard to the level of service that is expected in our rental agreement"I would whole heartedly agree with that statementI (we) manage 300+ homes in the San Antonio AreaIn the last five years we have had less than "issue" per year that has been brought to the attention of the Revdex.comAs matter of fact...I have only had total in over yearsI believe my record stands for itself* ***, Owner Performance Matters Property Management
First let me say that I would be glad to discuss this issue. All she has to do is contact me.I have been in this business for more than years & have maintained a stellar reputation. Maintaining that reputation is of the most importance to me & that is why I solve issues
in a quick & expedient manner. With over properties that I manage one can image how many "issues" might come up. Not once have I been found guilty of a "wrong doing". This is because I am a professional and I follow the lawBut, most importantly, I am honest - ethical - and moral in my dealings. I follow the "Golden Rule" that we all should have leaned by 2nd grade..."TREAT OTHERS THE WAY YOU WOULD WANT TO BE TREATED". By going directly to the Revdex.com - without even trying to contact me to resolve (much less even discuss) her grievance - she has acted in "bad faith". If she was truly interested in discussing her grievance...she would have contacted me. It obvious to me that she is more interested in trying to "convict me in the public square" (using the internet) then in actually having her issue resolved.Having said the above...I hold no ill will toward her. I am sure she is quite upset over the fact that she did not get what she wanted. I understand that. For the record though...she should contact me directly & I will hear her grievance - and then come to a resolution with her. If she, for some reason, chooses to not deal with me directly...then I will gladly go through the channels at the Revdex.com.Very Respectfully,*** ***, ***Performance Matters Realty,Performance Matters Property Management,*** *** * *** office
I am not surprised that Ms. *** was not happy with us taking money out of her security deposit. As you can image...tenants are never happy when this happens. I am quite surprised however, that the Ms*** didn't try to give me a chance to talk to her
before firing off a Revdex.com complaint. She must have been very mad when she did not "get her answers" as quickly as she wanted them. I am ready willing and able to discuss this issue with her when she wants to have that conversation. If she emails me at ***, we can set up an appointment time (via phone) to hove a conversation with regard to this matter. ***, on my staff, spoke with Ms*** three times. All three times she was polite in answering her questions. *** response was not "I don't know". *** tried to explain that there is a procedure to follow when an "ex tenant" was not happy about the amount of their security deposit that was return. Ms*** didn't want to here this. She wanted her answers right away ... and kept ranting on & on about that she wanted *** to answer her questions. *** told her that she *** couldn't answer her questions but there was a procedure to follow. Once again she did not want to hear this. Rather than following the process (like others are required to do) she somehow seems to feel that she should get a different level of service just because she is in the military. At one point she actually had the nerve to tell *** "I'm going to get you guys black-listed from the military". I guess this complaint through the Revdex.com is here attempt at carrying out that threat. The procedure (that *** mentions twice) requires the tenant to simply put in writing what their issue (complaint) is. If Ms*** would have spent her time typing a quick note to me (rather than trying to vilify me in the public square - using the Revdex.com) this issued would have been resolved already. With regard to the carpet expense -- On page of the lease that she signed, in Paragraph 26, it clearly states that the tenant is obligated to "have the carpets professionally cleaned". It also says that a receipt must be provided to the landlord at the walk through. If she can provide a receipt for professional Carpet cleaning I will be willing to look at it. With regard to the touch up paint expense -- I have tried to look into this expense to see if she should be held accountable for it. I have looked in the file, but can not find the "move in condition report" that she refers to, in here complaint. If she filled it out & gave it to us, it would (should) be in the file. My staff & I are human therefore it is possible that we did get it from Ms. *** but have somehow misplaced it. If Ms. *** can show me a copy of the document I will be glad to reevaluate the validity of us charging her the $250. For the RECORD though in my years of managing rental homes I have had two (2) tenants who have shown me a move in condition report that I didn't have in the file.I hope that this concludes this issue satisfactorly with the Revdex.com. I'm stating for the recordI am willing to talk to & discuss the issue with Ms***. If Ms. *** is truly interested in resolving the issueI will hear from her soon. If she just wants to be "MAD" about things I guess she will just keep trying to resolve issues through other channels. I hope she chooses the former, rather than the latter...as it will be more productive. *** ***Performance Matters RealtyPerformance Matters Property Management*** To that extent. I encourage Ms*** to send me (through my office) and email. I will be glad to get with her (via a phone call) and discuss the amount & reasons for those amounts - that were taken out of her security deposit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:I as stated before I did call his office and left message on Thursday and he did return my call.if he wants to resolve problems before a complaint to the Revdex.com I suggest he instruct his employees to give out a name and number to contact when the customer says they are going to complain instead of of laughing ( which really sent me over the edge ) telling me it is because I did not get my way.they do not seem to get the fact that I would not have made application on a property that would not do a 10 month lease. I would not have wasted there time or mine. He brags on managing hundreds of property which maybe if they were not overloaded they might have time to respond properly on each property. I feel my application fee should be returned, because they were not able to rent the property as a 10 month lease which had been agreed upon. I far as this goes now I am over this and the person who gave the wrong information knows who they are.
Regards,
[redacted]
I am not interested in continuing a dialog in an effort to 'resolve' this issue...in this venue...at this time. I say this because, I don't believe that this venue (through the Revdex.com) is the right place to be discussing this issue...at this juncture. I do believe that the Revdex.com is a great resource to resolve issues... if... the two parties have tried to resolve the issue...but, have not been able to come to some type of common ground resolution.Since we have not spoken yet...I do not believe that this is the proper format. Once she speaks to me...if I do not resolve this to 'her' satisfaction...then I do believe that we (both parties) would benefit from the Revdex.com process. At that time I will gladly jump through all the hoops that she & the Revdex.com want us to jump through. As stated before...I feel as though she has acted in 'bad faith' by not reaching out to me first (at lease giving me a chance to hear her grievance) ...before she complained to the Revdex.com. Given the chance...I always (yes, I said always) am more than fair when solving a problem. Once again, I will say, "give me the chance (just talk to me)". My office number is [redacted] [redacted]. I believe that if she really wants to 'resolve' the issue (rather than just complain about me at large) she will try to reach me at my office. When she does...I look forward to resolving this & putting It behind us.Respectfully,[redacted], [redacted]Performance Matters Realty,Performance Matters Property Management,###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the efforts of pmpm and look forward to our conyinued business relationship.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I was told that I am not putting myself on the good side of the management/owner of pmpm by PMPM. I am not sure what that means but the roof, the fence, the water stain In the ceiling, the pest cage which did have a living squirrel in it..still have not been addressed. I was told that I should not worry about the squirrel cage unless the animal was dead...then of course we would know if the animal was dead....the pest guy never came back.I followed up with pmpm by emailing them at [redacted]@gmail.com on 5/17 and nothing ekee has been done, other than the air conditioning unit guy came by to review the air unit, he is the one who discovered the squirrel.So its been 4 months since my first request and nothing has been done to complete the list. So the 'direct contact' that is available has not been a help to me....
Again I am just looking to keep this rental property in good shape, but I cannot do it with out the help from pmpm.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
This is not about getting my way ! It is about being told one thing and then not doing it. I was told they would accept the lease ending March 31. I took application and fee by to be approved. I was approved but was told only 12 month lease. I would not have applied for a lease that would not work for me and then drive 6 hours home. I called on Thursday and left message for the owner but never received a return call. [redacted]
Mrs. [redacted] has the ability to reach us directly. I can not begin to fathom why she has chosen this avenue to try to get item resolved on - or with her lease.Please let her know that I will be glad to resolve the 'issues" that she is having.[redacted],...
I'm in a bit of a situation here. I'm on vacation with my family & will not be back in the 10 day time frame outlined by the Revdex.com guild lines.I'm also not to confident in my ability to give a full reply, w/ completeness and accuracy, in the 30 minute timeframe allotted (allowed) by the...
Revdex.com.I will try.Mr. [redacted] called the emergency number 4 times in 4 hours. I instructed him on who to call, and how to get a hold of them. He then went on a 5 minute rant about wanting some kind of compensation for the repeated problems with the ac system over the past year. I explained to him that the lease (we both signed) does not address the issue of "compensation". I then told him that I was 4000 miles away (on vacation) but when I got back I would look at the full history of this particular ac system. He went on another 4 minute rant about how he should be compensated for the days they had to live without ac this past year. He then called me unprofessional.My reply was ... ".I'm unprofessional? I'm professional enough to call you back...& professional enough to reply to an "emergency" request to our "emergency" number ...that is not even an emergency. He did not like me telling him that this AC issue was not an emergency. After I educated him on the fact that it was not an emergency, he called me unprofessional again. At this point I determined that if the man did not like an answer that he was given ...is 'go-to' response was to call that person unprofessional.I did ask when his lease with us would be over. What I was trying to point out to him is ...if I were in a relationship, with someone that I though was unreasonable & unprofessional...I would be eager to get out of that relationship. I feel badly if Mr. [redacted] felt threatened in any way...as that wa not my intention. I was simply trying to point out to him that not all relationships last forever & certainly our renter /landlord relationship certainly didn't (doesn't) need to last any longer the he wants it to.I have been a realtor for 25 years and in property management for 15 of those years. I manage over 300 homes & have a stellar reputation in the real estate community of San Antonio. I stand proudly on my ethics and my morals. When this little "dust up" [redacted] has passed, I will treat Mr. & Mrs. [redacted] (@ move out) with the same respect I have treated all past tenants, in my property mangemnt tenure. I will be able to look past this (& pretend it never happened) because that is what profession do. Again, I feel badly if Mr. [redacted] feels as thought I will treat him as anything but respectfully and professionally when they move out. [redacted] the Revdex.com goal is to help resolve issues prior to legal action being taken". I read that some where. Forgive me if I misquoted part of it...but I believe I got the "intent" correct. # 1. This is not a matter for the Revdex.com because nothing was "purchased". There was no transaction where someone bought something and then they were dissatisfied...with that purchase. In tenant / landlord cases - they are part of "contract - law". So in cases like this ... The Revdex.com (unintentionally) is used as a forum for hostile tenants to have a "public voice". From the Revdex.com - point of view - I look forward to someone on your staff contacting me if I have mis-spoken, mis-stated, or misrepresented anything in this last section. Profesionally, [redacted]
Mrs. [redacted] has my direct phone number. She has the ability to reach me directly...& still has not.I feel as though she is more interested in "hanging me in the public square" (using social media), than she is in actually getting things solved. All she has to do is "call me & we can discuss any issues that she wants.I feel this way because we (my company) manage approx. 400 homes. In over 20 years...NONE...of the other tenants seem to need to got to an outside source to have issues fixed on the houses that they live.She is not telling the truth with regard to the facts here. I will gladly & look forward to having the Revdex.com get involved. Once an outside source (like the Revdex.com) sees & hears the facts from both parties (sitting in the same room) all truths will become self evident.Mrs. [redacted]...After your original complain I called you...we talked...& we had a game plan & a strategy. Why did you not just call me back?Anyway...I implore you...stop looking to the Revdex.com to solve 'our issue', as it will only get dragged out longer by their process. Pick up the phone...& talk to me. That is how to get things accomplished. ?
I have resolved the issues that were in question....that Mr*** has brought to our attentionI am disappointed that he has resorted to name calling & trying to embarrassed me in a public formatMr*** exaggerates just a bit when he is expressing his feelingsHe exaggerates for drama
* ***, Owner Performance Matters Property Management
& effect...in the hopes of persuading public opinion, I can only assumeA more appropriate (and professional) way for him to 'vent' would be to say the following..."MrStephan an I disagree with regard to the level of service that is expected in our rental agreement"I would whole heartedly agree with that statementI (we) manage 300+ homes in the San Antonio AreaIn the last five years we have had less than "issue" per year that has been brought to the attention of the Revdex.comAs matter of fact...I have only had total in over yearsI believe my record stands for itself
First let me say that I would be glad to discuss this issue. All she has to do is contact me.I have been in this business for more than years & have maintained a stellar reputation. Maintaining that reputation is of the most importance to me & that is why I solve issues
in a quick & expedient manner. With over properties that I manage one can image how many "issues" might come up. Not once have I been found guilty of a "wrong doing". This is because I am a professional and I follow the lawBut, most importantly, I am honest - ethical - and moral in my dealings. I follow the "Golden Rule" that we all should have leaned by 2nd grade..."TREAT OTHERS THE WAY YOU WOULD WANT TO BE TREATED". By going directly to the Revdex.com - without even trying to contact me to resolve (much less even discuss) her grievance - she has acted in "bad faith". If she was truly interested in discussing her grievance...she would have contacted me. It obvious to me that she is more interested in trying to "convict me in the public square" (using the internet) then in actually having her issue resolved.Having said the above...I hold no ill will toward her. I am sure she is quite upset over the fact that she did not get what she wanted. I understand that. For the record though...she should contact me directly & I will hear her grievance - and then come to a resolution with her. If she, for some reason, chooses to not deal with me directly...then I will gladly go through the channels at the Revdex.com.Very Respectfully,*** ***, ***Performance Matters Realty,Performance Matters Property Management,*** *** * *** office
I am not surprised that Ms. *** was not happy with us taking money out of her security deposit. As you can image...tenants are never happy when this happens. I am quite surprised however, that the Ms*** didn't try to give me a chance to talk to her
before firing off a Revdex.com complaint. She must have been very mad when she did not "get her answers" as quickly as she wanted them. I am ready willing and able to discuss this issue with her when she wants to have that conversation. If she emails me at ***, we can set up an appointment time (via phone) to hove a conversation with regard to this matter. ***, on my staff, spoke with Ms*** three times. All three times she was polite in answering her questions. *** response was not "I don't know". *** tried to explain that there is a procedure to follow when an "ex tenant" was not happy about the amount of their security deposit that was return. Ms*** didn't want to here this. She wanted her answers right away ... and kept ranting on & on about that she wanted *** to answer her questions. *** told her that she *** couldn't answer her questions but there was a procedure to follow. Once again she did not want to hear this. Rather than following the process (like others are required to do) she somehow seems to feel that she should get a different level of service just because she is in the military. At one point she actually had the nerve to tell *** "I'm going to get you guys black-listed from the military". I guess this complaint through the Revdex.com is here attempt at carrying out that threat. The procedure (that *** mentions twice) requires the tenant to simply put in writing what their issue (complaint) is. If Ms*** would have spent her time typing a quick note to me (rather than trying to vilify me in the public square - using the Revdex.com) this issued would have been resolved already. With regard to the carpet expense -- On page of the lease that she signed, in Paragraph 26, it clearly states that the tenant is obligated to "have the carpets professionally cleaned". It also says that a receipt must be provided to the landlord at the walk through. If she can provide a receipt for professional Carpet cleaning I will be willing to look at it. With regard to the touch up paint expense -- I have tried to look into this expense to see if she should be held accountable for it. I have looked in the file, but can not find the "move in condition report" that she refers to, in here complaint. If she filled it out & gave it to us, it would (should) be in the file. My staff & I are human therefore it is possible that we did get it from Ms. *** but have somehow misplaced it. If Ms. *** can show me a copy of the document I will be glad to reevaluate the validity of us charging her the $250. For the RECORD though in my years of managing rental homes I have had two (2) tenants who have shown me a move in condition report that I didn't have in the file.I hope that this concludes this issue satisfactorly with the Revdex.com. I'm stating for the recordI am willing to talk to & discuss the issue with Ms***. If Ms. *** is truly interested in resolving the issueI will hear from her soon. If she just wants to be "MAD" about things I guess she will just keep trying to resolve issues through other channels. I hope she chooses the former, rather than the latter...as it will be more productive. *** ***Performance Matters RealtyPerformance Matters Property Management*** To that extent. I encourage Ms*** to send me (through my office) and email. I will be glad to get with her (via a phone call) and discuss the amount & reasons for those amounts - that were taken out of her security deposit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:I as stated before I did call his office and left message on Thursday and he did return my call.if he wants to resolve problems before a complaint to the Revdex.com I suggest he instruct his employees to give out a name and number to contact when the customer says they are going to complain instead of of laughing ( which really sent me over the edge ) telling me it is because I did not get my way.they do not seem to get the fact that I would not have made application on a property that would not do a 10 month lease. I would not have wasted there time or mine. He brags on managing hundreds of property which maybe if they were not overloaded they might have time to respond properly on each property. I feel my application fee should be returned, because they were not able to rent the property as a 10 month lease which had been agreed upon. I far as this goes now I am over this and the person who gave the wrong information knows who they are.
Regards,
[redacted]
I am not interested in continuing a dialog in an effort to 'resolve' this issue...in this venue...at this time. I say this because, I don't believe that this venue (through the Revdex.com) is the right place to be discussing this issue...at this juncture. I do believe that the Revdex.com is a great resource to resolve issues... if... the two parties have tried to resolve the issue...but, have not been able to come to some type of common ground resolution.Since we have not spoken yet...I do not believe that this is the proper format. Once she speaks to me...if I do not resolve this to 'her' satisfaction...then I do believe that we (both parties) would benefit from the Revdex.com process. At that time I will gladly jump through all the hoops that she & the Revdex.com want us to jump through. As stated before...I feel as though she has acted in 'bad faith' by not reaching out to me first (at lease giving me a chance to hear her grievance) ...before she complained to the Revdex.com. Given the chance...I always (yes, I said always) am more than fair when solving a problem. Once again, I will say, "give me the chance (just talk to me)". My office number is [redacted] [redacted]. I believe that if she really wants to 'resolve' the issue (rather than just complain about me at large) she will try to reach me at my office. When she does...I look forward to resolving this & putting It behind us.Respectfully,[redacted], [redacted]Performance Matters Realty,Performance Matters Property Management,###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the efforts of pmpm and look forward to our conyinued business relationship.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I was told that I am not putting myself on the good side of the management/owner of pmpm by PMPM. I am not sure what that means but the roof, the fence, the water stain In the ceiling, the pest cage which did have a living squirrel in it..still have not been addressed. I was told that I should not worry about the squirrel cage unless the animal was dead...then of course we would know if the animal was dead....the pest guy never came back.I followed up with pmpm by emailing them at [redacted]@gmail.com on 5/17 and nothing ekee has been done, other than the air conditioning unit guy came by to review the air unit, he is the one who discovered the squirrel.So its been 4 months since my first request and nothing has been done to complete the list. So the 'direct contact' that is available has not been a help to me....
Again I am just looking to keep this rental property in good shape, but I cannot do it with out the help from pmpm.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
This is not about getting my way ! It is about being told one thing and then not doing it. I was told they would accept the lease ending March 31. I took application and fee by to be approved. I was approved but was told only 12 month lease. I would not have applied for a lease that would not work for me and then drive 6 hours home. I called on Thursday and left message for the owner but never received a return call. [redacted]
Mrs. [redacted] has the ability to reach us directly. I can not begin to fathom why she has chosen this avenue to try to get item resolved on - or with her lease.Please let her know that I will be glad to resolve the 'issues" that she is having.[redacted],...
OwnerPerformance Matters Property Management,Performance Matters Realty,
I'm in a bit of a situation here. I'm on vacation with my family & will not be back in the 10 day time frame outlined by the Revdex.com guild lines.I'm also not to confident in my ability to give a full reply, w/ completeness and accuracy, in the 30 minute timeframe allotted (allowed) by the...
Revdex.com.I will try.Mr. [redacted] called the emergency number 4 times in 4 hours. I instructed him on who to call, and how to get a hold of them. He then went on a 5 minute rant about wanting some kind of compensation for the repeated problems with the ac system over the past year. I explained to him that the lease (we both signed) does not address the issue of "compensation". I then told him that I was 4000 miles away (on vacation) but when I got back I would look at the full history of this particular ac system. He went on another 4 minute rant about how he should be compensated for the days they had to live without ac this past year. He then called me unprofessional.My reply was ... ".I'm unprofessional? I'm professional enough to call you back...& professional enough to reply to an "emergency" request to our "emergency" number ...that is not even an emergency. He did not like me telling him that this AC issue was not an emergency. After I educated him on the fact that it was not an emergency, he called me unprofessional again. At this point I determined that if the man did not like an answer that he was given ...is 'go-to' response was to call that person unprofessional.I did ask when his lease with us would be over. What I was trying to point out to him is ...if I were in a relationship, with someone that I though was unreasonable & unprofessional...I would be eager to get out of that relationship. I feel badly if Mr. [redacted] felt threatened in any way...as that wa not my intention. I was simply trying to point out to him that not all relationships last forever & certainly our renter /landlord relationship certainly didn't (doesn't) need to last any longer the he wants it to.I have been a realtor for 25 years and in property management for 15 of those years. I manage over 300 homes & have a stellar reputation in the real estate community of San Antonio. I stand proudly on my ethics and my morals. When this little "dust up" [redacted] has passed, I will treat Mr. & Mrs. [redacted] (@ move out) with the same respect I have treated all past tenants, in my property mangemnt tenure. I will be able to look past this (& pretend it never happened) because that is what profession do. Again, I feel badly if Mr. [redacted] feels as thought I will treat him as anything but respectfully and professionally when they move out. [redacted] the Revdex.com goal is to help resolve issues prior to legal action being taken". I read that some where. Forgive me if I misquoted part of it...but I believe I got the "intent" correct. # 1. This is not a matter for the Revdex.com because nothing was "purchased". There was no transaction where someone bought something and then they were dissatisfied...with that purchase. In tenant / landlord cases - they are part of "contract - law". So in cases like this ... The Revdex.com (unintentionally) is used as a forum for hostile tenants to have a "public voice". From the Revdex.com - point of view - I look forward to someone on your staff contacting me if I have mis-spoken, mis-stated, or misrepresented anything in this last section. Profesionally, [redacted]
Mrs. [redacted] has my direct phone number. She has the ability to reach me directly...& still has not.I feel as though she is more interested in "hanging me in the public square" (using social media), than she is in actually getting things solved. All she has to do is "call me & we can discuss any issues that she wants.I feel this way because we (my company) manage approx. 400 homes. In over 20 years...NONE...of the other tenants seem to need to got to an outside source to have issues fixed on the houses that they live.She is not telling the truth with regard to the facts here. I will gladly & look forward to having the Revdex.com get involved. Once an outside source (like the Revdex.com) sees & hears the facts from both parties (sitting in the same room) all truths will become self evident.Mrs. [redacted]...After your original complain I called you...we talked...& we had a game plan & a strategy. Why did you not just call me back?Anyway...I implore you...stop looking to the Revdex.com to solve 'our issue', as it will only get dragged out longer by their process. Pick up the phone...& talk to me. That is how to get things accomplished. ?