Magnolia Memorial Garden

We did relocate our training business miles away and are servicing our clients sessions ** *** *** *** *** *** *** *** *** Our contract states that refunds will be issued within days if and only if the client relocates or if a physician feels that thier patient can no longer
perform excersiseThe client acknowledged and has signed this such contract with our companyThis client has also trained at our new location then decided that they no longer wanted to trainIn which this reason does not apply to thier signed contractA payment of $was mailed to the client bringing thier unused session balance to $not the stated $Furthermore under our legal Council we never signed an agreement for refund after all with this clientBased on several factors, mainly that of our company's contract regarding refundsThis client will be serviced or they forfeit their sessionsWe will agree and our willing to a transfer of sessions should they have an individual who would like to buyout their remaining sessions.Sincerely,Breathe Moore Training

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
*** *** *** *** agreed numerous times to refund the balance of my unused sessions and we agreed that this balance was $2,On or about November 24, 2015, *** *** emailed me a settlement agreement stating that I would receive a refund of $2,payable on the 15th and 30th of each monthI made changes to this agreement and sent a signed copy via email to *** ***On December 14, 2015, *** *** stated via text message "I will have *** mail the copy of the agreement along with another payment to you tomorrow." This statement indicates acceptance of the agreementAs further acceptance of the agreement, the *** have refunded a total of $for the unused sessionsWhile *** *** states that another $has been mailed, she does not provide a date for mailing and the funds have not yet been receivedIn the correspondence with the *** *** *** states that he is agreeing to issue a refund in the amount of $2,for the unused sessionsOn March 1, 2016, *** *** stated: "I have sent payments and like I said will continue to do so." *** *** *** *** have failed to honor their agreement and refund the unused sessionsDespite their reliance on the original contract, we made a different agreementThat agreement is supported by our correspondence, the agreement itself, and their payments to me
Regards,
*** ***