Sent: Thursday, July 14, 4:PM Subject: Case # [redacted] Derma Technique Day Spa Derma Technique Day Spa FM W Houston TX, Phone: (281)587- Fax: (281)580- [email protected] Thursday, July 14,Revdex.com of Metropolitan Houston WLoop South, SteHouston, TX Phone: (713)868-Fax: (713)[email protected] Company’s Statement: On July 2, both [redacted] and [redacted] received facials from aestheticians that they requested to see Both ladies are return clients and have had facial treatments here most recently in January of As stated in the Customer Letter to the Revdex.com [redacted] claimed to have “extreme skin break-out” Facials are a very detoxifying treatment and when you have extractions done to remove the impurities that are ready to be taken out the stimulation can lead to additional breakouts As quoted here from LA Aesthetician [redacted] “When you detoxify, your body rids itself of toxins and impurities, oftentimes through the skinGetting rid of this junk can give you more energy than you’ve ever had before and it can leave your skin looking luminousBut before you get to that luminous point, you may first break out in pimples or rashes as toxins release through the skin.” Every individual’s skin is different and each will have their own unique response to treatments When [redacted] returned to the spa for her Aesthetician to look at her skin, Magdalena (Aesthetician) stated she had a few minor breakouts that would be after a deep cleansing facial which the client received Upon initial booking of the appointments the mother and daughter asked multiple times about discounted services, our receptionist let them know about the current specials we were offering but it didn’t apply to the services that they themselves chose [redacted] came into the spa on Tuesday July 5, asking initially only to return the products that she on her own accord purchased on her visit on July The products were the same products that she had purchased in the past The products had been opened and were more than a third of the way used We have a sign clearly displayed at the front desk where all of our clients check out that states “Dear Valued Clients: We are unable to exchange or return any purchased products” (picture included) There was not a manager present and the front desk is not allowed to make decisions regarding any type of refund She then let the front desk know about her breakouts and was asked if she could return the following day so that the Aesthetician that she initially saw could take a look at her skin and make an assessment On July [redacted] returned to the spa and Magdalena looked at her skin and only a few breakouts were present As stated above having breakouts after a cleansing facial is common and not a sign of an allergic reaction or any damage to the skin [redacted] let us know that she had visited a dermatologist and that the facial had given her acne This however would be impossible as acne is a sebaceous gland disorder and can not be given to someone through a treatment Acne is a complicated cycle happening inside the skin pores and the cycle starts weeks before a pimple surfacesMagdalena is our spa’s Lead Aesthetician who has performed over 7,facials in her years at Derma Technique We asked [redacted] if we could take pictures of her skin as we need documentation for our records She refused to let us do so stating that “she had taken enough pictures herself.” Management had decided to go ahead and refund her products and then [redacted] stated that she wanted a refund for her facial treatment too In addition to this [redacted] then let us know that her daughter [redacted] was seeking a refund on her facial as well Up to this [redacted] had not made any contact with Derma Technique or made any inclination that she had any issues with her services As a company we were taken back by the actions of these ladies and as we put all the pieces together realized this was a scam [redacted] was in the spa for mins on this occasion she was aggressive and threatening to our front desk staff refusing to leave until she got a full refund All of this occurring during out business hours [redacted] refused to leave to products which she so readily wanted to return and told our staff that we could “just damage them out” and still give her the money back July [redacted] says she will not return to the spa and now wants one of our staff to come to her place of business and pick up the products that she would not leave with us the day before We pride ourselves on providing every client with a relaxing visit when they spend their time with us From the start these two ladies were looking for a discount, which is not a bad or uncommon occurrence, this is why we run different specials each month offering great deals on different services In the days leading up to their appointments the ladies would call to see if we could do anything else with the price and also let us know that they had shopped around with some other spas in the area and found “better” prices and wanted to know if we could match them On Saturday July 2, both ladies received full facial treatments and were given samples of products to try at home Both aestheticians walked their clients to the front where they gave them the samples answered any questions they had and thanked them for their visit [redacted] and [redacted] then checked out with the front desk and had only good things to say about their services Being in this industry customer services is our number one priority We as a company feel that as we tried to reconcile the original issue, being the return of used products by [redacted] ***, we were met with only more discontent and additional refunds Derma Technique staff and management tried to work with [redacted] but at every turn were met with resistance Both ladies received treatments that if they were not satisfied with could have stopped at any time [redacted] chose to purchase products and use them on her own accord it is not a requirement when checking out At this time and after all the disruption in our place of business we do not feel that we owe these ladies anything as re tried on numerous attempts to reconcile the issue and were denied compliance on their endSincerely, Derma Technique Day Spa Management Revdex.com case# [redacted]
Good afternoon- In response to your questions, please find my answers below and supporting documents attached Who paid for the services? Please provide your receipt, invoice or credit card receipt for the servicesI, Jaclyn " [redacted] " [redacted] , paid $on my [redacted] credit card for the services, plus $in cash for tippingPlease find attached the statement from my [redacted] credit card in the amount of $and the hard copy receipt I received from the spaI have also attached photos of my mother's face to show the damage to her skin, as a result of the facial, in addition to the doctor's notes I submitted before in an email to the Revdex.comI believe the photos speak for themselvesI greatly appreciate all of the support from the Revdex.com in this matterIf I can provide you with any additional documentation, answers to questions, etc., please let me knowMany thanks and please advise of next steps and outcome- [redacted]
Sent: Thursday, July 14, 4:PM Subject: Case # [redacted] Derma Technique Day Spa Derma Technique Day Spa FM W Houston TX, Phone: (281)587- Fax: (281)580- [email protected] Thursday, July 14,Revdex.com of Metropolitan Houston WLoop South, SteHouston, TX Phone: (713)868-Fax: (713)[email protected] Company’s Statement: On July 2, both [redacted] and [redacted] received facials from aestheticians that they requested to see Both ladies are return clients and have had facial treatments here most recently in January of As stated in the Customer Letter to the Revdex.com [redacted] claimed to have “extreme skin break-out” Facials are a very detoxifying treatment and when you have extractions done to remove the impurities that are ready to be taken out the stimulation can lead to additional breakouts As quoted here from LA Aesthetician [redacted] “When you detoxify, your body rids itself of toxins and impurities, oftentimes through the skinGetting rid of this junk can give you more energy than you’ve ever had before and it can leave your skin looking luminousBut before you get to that luminous point, you may first break out in pimples or rashes as toxins release through the skin.” Every individual’s skin is different and each will have their own unique response to treatments When [redacted] returned to the spa for her Aesthetician to look at her skin, Magdalena (Aesthetician) stated she had a few minor breakouts that would be after a deep cleansing facial which the client received Upon initial booking of the appointments the mother and daughter asked multiple times about discounted services, our receptionist let them know about the current specials we were offering but it didn’t apply to the services that they themselves chose [redacted] came into the spa on Tuesday July 5, asking initially only to return the products that she on her own accord purchased on her visit on July The products were the same products that she had purchased in the past The products had been opened and were more than a third of the way used We have a sign clearly displayed at the front desk where all of our clients check out that states “Dear Valued Clients: We are unable to exchange or return any purchased products” (picture included) There was not a manager present and the front desk is not allowed to make decisions regarding any type of refund She then let the front desk know about her breakouts and was asked if she could return the following day so that the Aesthetician that she initially saw could take a look at her skin and make an assessment On July [redacted] returned to the spa and Magdalena looked at her skin and only a few breakouts were present As stated above having breakouts after a cleansing facial is common and not a sign of an allergic reaction or any damage to the skin [redacted] let us know that she had visited a dermatologist and that the facial had given her acne This however would be impossible as acne is a sebaceous gland disorder and can not be given to someone through a treatment Acne is a complicated cycle happening inside the skin pores and the cycle starts weeks before a pimple surfacesMagdalena is our spa’s Lead Aesthetician who has performed over 7,facials in her years at Derma Technique We asked [redacted] if we could take pictures of her skin as we need documentation for our records She refused to let us do so stating that “she had taken enough pictures herself.” Management had decided to go ahead and refund her products and then [redacted] stated that she wanted a refund for her facial treatment too In addition to this [redacted] then let us know that her daughter [redacted] was seeking a refund on her facial as well Up to this [redacted] had not made any contact with Derma Technique or made any inclination that she had any issues with her services As a company we were taken back by the actions of these ladies and as we put all the pieces together realized this was a scam [redacted] was in the spa for mins on this occasion she was aggressive and threatening to our front desk staff refusing to leave until she got a full refund All of this occurring during out business hours [redacted] refused to leave to products which she so readily wanted to return and told our staff that we could “just damage them out” and still give her the money back July [redacted] says she will not return to the spa and now wants one of our staff to come to her place of business and pick up the products that she would not leave with us the day before We pride ourselves on providing every client with a relaxing visit when they spend their time with us From the start these two ladies were looking for a discount, which is not a bad or uncommon occurrence, this is why we run different specials each month offering great deals on different services In the days leading up to their appointments the ladies would call to see if we could do anything else with the price and also let us know that they had shopped around with some other spas in the area and found “better” prices and wanted to know if we could match them On Saturday July 2, both ladies received full facial treatments and were given samples of products to try at home Both aestheticians walked their clients to the front where they gave them the samples answered any questions they had and thanked them for their visit [redacted] and [redacted] then checked out with the front desk and had only good things to say about their services Being in this industry customer services is our number one priority We as a company feel that as we tried to reconcile the original issue, being the return of used products by [redacted] ***, we were met with only more discontent and additional refunds Derma Technique staff and management tried to work with [redacted] but at every turn were met with resistance Both ladies received treatments that if they were not satisfied with could have stopped at any time [redacted] chose to purchase products and use them on her own accord it is not a requirement when checking out At this time and after all the disruption in our place of business we do not feel that we owe these ladies anything as re tried on numerous attempts to reconcile the issue and were denied compliance on their endSincerely, Derma Technique Day Spa Management Revdex.com case# [redacted]
Good afternoon- In response to your questions, please find my answers below and supporting documents attached Who paid for the services? Please provide your receipt, invoice or credit card receipt for the servicesI, Jaclyn " [redacted] " [redacted] , paid $on my [redacted] credit card for the services, plus $in cash for tippingPlease find attached the statement from my [redacted] credit card in the amount of $and the hard copy receipt I received from the spaI have also attached photos of my mother's face to show the damage to her skin, as a result of the facial, in addition to the doctor's notes I submitted before in an email to the Revdex.comI believe the photos speak for themselvesI greatly appreciate all of the support from the Revdex.com in this matterIf I can provide you with any additional documentation, answers to questions, etc., please let me knowMany thanks and please advise of next steps and outcome- [redacted]