Magnolia Veterinary Hospital, Inc

Response to Complaint ID *** Customer signed our Emergency Care form before having patient seen at our hospital. It clearly states “I hereby authorize the veterinarian to examine, prescribe for, or treat the above described pet. I assume responsibility for all charges incurred in
the care of this animal. I also understand that these charges will be paid at the time of release and that a deposit is required for hospitalized treatments and procedures. Magnolia Veterinary Hospital does not bill or offer any type of payment plans. By signing below, I have read and agree“ This form is attached in its entirety. Again, this form was signed by the customer before her pet was examined. She had full knowledge of our payment policyWe will take the radiographs off of her balance due as a goodwill gesture but believe they were agreed upon per the conversation between customer and doctor. We will not refund the $Emergency exam fee.

Response to Complaint ID [redacted] Customer signed our Emergency Care form before having patient seen at our hospital.  It clearly states “I hereby authorize the veterinarian to examine, prescribe for, or treat the above described pet.  I assume responsibility for all charges incurred in...

the care of this animal.  I also understand that these charges will be paid at the time of release and that a deposit is required for hospitalized treatments and procedures.  Magnolia Veterinary Hospital does not bill or offer any type of payment plans.  By signing below, I have read and agree. “  This form is attached in its entirety.   Again, this form was signed by the customer before her pet was examined.   She had full knowledge of our payment policy. We will take the radiographs off of her balance due as a goodwill gesture but believe they were agreed upon per the conversation between customer and doctor.   We will not refund the $90 Emergency exam fee.