I'm sorry all these e-mails were in my spam folderI have NOT wanted to close this issueThose people at Magnolia would not let me pay my bill WHEN IT WAS DUE, due to the awful office manager that wouldn't let me pay me billI DO NOT consider the manner closedPlease let me know if I need to re-file againShe is trying to ruin my credit by turning me over to a credit agency BEFORE I could make a payment and I was NOT late at the time I was trying to make it Please contact me as soon as possible Thank You, [redacted] ***
Response to Complaint ID [redacted] Customer signed our Emergency Care form before having patient seen at our hospital It clearly states “I hereby authorize the veterinarian to examine, prescribe for, or treat the above described pet I assume responsibility for all charges incurred in the care of this animal I also understand that these charges will be paid at the time of release and that a deposit is required for hospitalized treatments and procedures Magnolia Veterinary Hospital does not bill or offer any type of payment plans By signing below, I have read and agree“ This form is attached in its entirety Again, this form was signed by the customer before her pet was examined She had full knowledge of our payment policyWe will take the radiographs off of her balance due as a goodwill gesture but believe they were agreed upon per the conversation between customer and doctor We will not refund the $Emergency exam fee
On 6/18/14, the office manager returned a call from [redacted] *** She had called a few days earlier concerning the service charges on her account after her recent visit and bill ($1317.65) The service charges were much more than before The receptionist informed her that it is based on the amount that is owed to us She still wanted to speak with Dr [redacted] or the office manager because she could only pay $per month since she is not working The office manager and Dr [redacted] agreed that the service charges were going to stay on the account and would not be removed or reduced She chose to bring the dog in for treatment and so she will have to pay the monthly services charges on the account When the office manager called her back, she explained that we were not removing or reducing the service charges on her account See client communication below from office manager on her account: “6/18/14: Called client to inform of decision to continue charging service charge on her ~$balance per Dr*** Client unhappy because can only pay $a month and service charges take most of payment Back and forth conversation concerning this(How blessed she was that we were even allowing it, Dr [redacted] didn't charge for ovh (spay surgery), our staff do not get that kind of payment plan etc.....) I told her to continue making monthly payments or I would have to turn her over to collections She said I might as well do that b/c she will not be able to pay it off if service charges are that high She became unhappy with me and what I was continually repeating and said that I was being very hateful and I could [redacted] *** I immediately hung up the phone She is not allowed to come here again and her account will be turned over to collections Her records of the living patients will be sent to her address for her to find other veterinary care ***I was speaking in a low-toned voice the whole time and being professional***” We do not tolerate clients using profanity towards our staff and will not see the clients nor their pets when they decide to do so We will not continue collecting their debt if they are rude or using profanity toward our staff We turned her account over to collections so they could collect on the account for us She is still allowed to pay her account, but the collection service will be dealing with her payments not our staff In the conversation above, the office manager told Ms [redacted] she could continue making payments but if she didn’t make a payment each month her account would be turned over to collections At the time of the complaint about service charges, the client has been receiving invoices/statements with service charges for years, she was aware of them but decided this past month that she was not paying them anymore Her service charges have varied ($4.00-$per month) over the years based on the amount that was owed but her amount due wasn’t normally over $at those times It is automatically calculated in our computer program and printed on statements monthly Furthermore, we feel that we have been very accommodating and generous to Ms [redacted] over the years we have treated her pets In 2012, she brought a patient in after initially going to another clinicHer balance at our office at the time was $ Even considering she was able to go and pay another clinic instead, Dr [redacted] still treated the patient and even discounted fees by 30% She has had a balance at our hospital since December Dr [redacted] also has given numerous discounts to Ms [redacted] over the years of treating her pets For example, from 2011-she has received a 20-64% discount on services resulting in $in discounts The total service charges over the same time period was $ She received a total of $more in discounts than she was charged in service charges We feel that we have been very accommodating and generous to Ms [redacted] over the years of treating her pets She should not have told the office manager to “ [redacted] ***” She should have accepted the service charges on her account since she had been receiving a discount and been allowed to pay a small monthly amount on her bill She is still able to pay her bill that is due to our hospital but it will have to be through the collections agency, [redacted] and [redacted] Again, we will not tolerate clients using profanity with our staff
Response to Complaint ID *** Customer signed our Emergency Care form before having patient seen at our hospital. It clearly states “I hereby authorize the veterinarian to examine, prescribe for, or treat the above described pet. I assume responsibility for all charges
incurred in the care of this animal. I also understand that these charges will be paid at the time of release and that a deposit is required for hospitalized treatments and procedures. Magnolia Veterinary Hospital does not bill or offer any type of payment plans. By signing below, I have read and agree“ This form is attached in its entirety. Again, this form was signed by the customer before her pet was examined. She had full knowledge of our payment policyWe will take the radiographs off of her balance due as a goodwill gesture but believe they were agreed upon per the conversation between customer and doctor. We will not refund the $Emergency exam fee
On 6/18/14, the office manager returned a call from [redacted]. She had called a few days earlier concerning the service charges on her account after her recent visit and bill ($1317.65). The service charges were much more than before. The receptionist informed her that it is based on the amount that is owed to us. She still wanted to speak with Dr. [redacted] or the office manager because she could only pay $25.00 per month since she is not working. The office manager and Dr. [redacted] agreed that the service charges were going to stay on the account and would not be removed or reduced. She chose to bring the dog in for treatment and so she will have to pay the monthly services charges on the account. When the office manager called her back, she explained that we were not removing or reducing the service charges on her account. See client communication below from office manager on her account:
“6/18/14: Called client to inform of decision to continue charging service charge on her ~$1300 balance per Dr. [redacted]. Client unhappy because can only pay $25 a month and service charges take most of payment. Back and forth conversation concerning this. (How blessed she was that we were even allowing it, Dr. [redacted] didn't charge for ovh (spay surgery), our staff do not get that kind of payment plan etc.....) I told her to continue making monthly payments or I would have to turn her over to collections. She said I might as well do that b/c she will not be able to pay it off if service charges are that high. She became unhappy with me and what I was continually repeating and said that I was being very hateful and I could [redacted] I immediately hung up the phone. She is not allowed to come here again and her account will be turned over to collections. Her records of the living patients will be sent to her address for her to find other veterinary care. [redacted]I was speaking in a low-toned voice the whole time and being professional[redacted]”
We do not tolerate clients using profanity towards our staff and will not see the clients nor their pets when they decide to do so. We will not continue collecting their debt if they are rude or using profanity toward our staff. We turned her account over to collections so they could collect on the account for us. She is still allowed to pay her account, but the collection service will be dealing with her payments not our staff. In the conversation above, the office manager told Ms. [redacted] she could continue making payments but if she didn’t make a payment each month her account would be turned over to collections.
At the time of the complaint about service charges, the client has been receiving invoices/statements with service charges for years, she was aware of them but decided this past month that she was not paying them anymore. Her service charges have varied ($4.00-$8.00 per month) over the years based on the amount that was owed but her amount due wasn’t normally over $500 at those times. It is automatically calculated in our computer program and printed on statements monthly.
Furthermore, we feel that we have been very accommodating and generous to Ms. [redacted] over the years we have treated her pets. In 2012, she brought a patient in after initially going to another clinic. Her balance at our office at the time was $522.00. Even considering she was able to go and pay another clinic instead, Dr. [redacted] still treated the patient and even discounted fees by 30%. She has had a balance at our hospital since December 2011.
Dr. [redacted] also has given numerous discounts to Ms. [redacted] over the years of treating her pets. For example, from 2011-2014 she has received a 20-64% discount on services resulting in $665.50 in discounts. The total service charges over the same time period was $185.68. She received a total of $479.82 more in discounts than she was charged in service charges.
We feel that we have been very accommodating and generous to Ms. [redacted] over the years of treating her pets. She should not have told the office manager to “[redacted]”. She should have accepted the service charges on her account since she had been receiving a discount and been allowed to pay a small monthly amount on her bill. She is still able to pay her bill that is due to our hospital but it will have to be through the collections agency, [redacted] and [redacted]. Again, we will not tolerate clients using profanity with our staff.
We have contacted the collections agency concerning the account. They have elected to close the account and have not turned it into the credit agency yet. We have also closed her account at our hospital. We have discussed her remaining balance and have decided to consider her balance as a financial loss. We are refusing further services and have mailed her copies of her pets’ records.
I'm sorry all these e-mails were in my spam folder. I have NOT wanted to close this issue. Those people at Magnolia would not let me pay my bill WHEN IT WAS DUE, due to the awful office manager that wouldn't let me pay me bill. I DO NOT consider the manner closed. Please let me know if I need to re-file again. She is trying to ruin my credit by turning me over to a credit agency BEFORE I could make a payment and I was NOT late at the time I was trying to make it.
Please contact me as soon as possible.
Thank You,
[redacted]
I'm sorry all these e-mails were in my spam folderI have NOT wanted to close this issueThose people at Magnolia would not let me pay my bill WHEN IT WAS DUE, due to the awful office manager that wouldn't let me pay me billI DO NOT consider the manner closedPlease let me know if I need to re-file againShe is trying to ruin my credit by turning me over to a credit agency BEFORE I could make a payment and I was NOT late at the time I was trying to make it Please contact me as soon as possible Thank You, [redacted] ***
Response to Complaint ID [redacted] Customer signed our Emergency Care form before having patient seen at our hospital It clearly states “I hereby authorize the veterinarian to examine, prescribe for, or treat the above described pet I assume responsibility for all charges incurred in the care of this animal I also understand that these charges will be paid at the time of release and that a deposit is required for hospitalized treatments and procedures Magnolia Veterinary Hospital does not bill or offer any type of payment plans By signing below, I have read and agree“ This form is attached in its entirety Again, this form was signed by the customer before her pet was examined She had full knowledge of our payment policyWe will take the radiographs off of her balance due as a goodwill gesture but believe they were agreed upon per the conversation between customer and doctor We will not refund the $Emergency exam fee
On 6/18/14, the office manager returned a call from [redacted] *** She had called a few days earlier concerning the service charges on her account after her recent visit and bill ($1317.65) The service charges were much more than before The receptionist informed her that it is based on the amount that is owed to us She still wanted to speak with Dr [redacted] or the office manager because she could only pay $per month since she is not working The office manager and Dr [redacted] agreed that the service charges were going to stay on the account and would not be removed or reduced She chose to bring the dog in for treatment and so she will have to pay the monthly services charges on the account When the office manager called her back, she explained that we were not removing or reducing the service charges on her account See client communication below from office manager on her account: “6/18/14: Called client to inform of decision to continue charging service charge on her ~$balance per Dr*** Client unhappy because can only pay $a month and service charges take most of payment Back and forth conversation concerning this(How blessed she was that we were even allowing it, Dr [redacted] didn't charge for ovh (spay surgery), our staff do not get that kind of payment plan etc.....) I told her to continue making monthly payments or I would have to turn her over to collections She said I might as well do that b/c she will not be able to pay it off if service charges are that high She became unhappy with me and what I was continually repeating and said that I was being very hateful and I could [redacted] *** I immediately hung up the phone She is not allowed to come here again and her account will be turned over to collections Her records of the living patients will be sent to her address for her to find other veterinary care ***I was speaking in a low-toned voice the whole time and being professional***” We do not tolerate clients using profanity towards our staff and will not see the clients nor their pets when they decide to do so We will not continue collecting their debt if they are rude or using profanity toward our staff We turned her account over to collections so they could collect on the account for us She is still allowed to pay her account, but the collection service will be dealing with her payments not our staff In the conversation above, the office manager told Ms [redacted] she could continue making payments but if she didn’t make a payment each month her account would be turned over to collections At the time of the complaint about service charges, the client has been receiving invoices/statements with service charges for years, she was aware of them but decided this past month that she was not paying them anymore Her service charges have varied ($4.00-$per month) over the years based on the amount that was owed but her amount due wasn’t normally over $at those times It is automatically calculated in our computer program and printed on statements monthly Furthermore, we feel that we have been very accommodating and generous to Ms [redacted] over the years we have treated her pets In 2012, she brought a patient in after initially going to another clinicHer balance at our office at the time was $ Even considering she was able to go and pay another clinic instead, Dr [redacted] still treated the patient and even discounted fees by 30% She has had a balance at our hospital since December Dr [redacted] also has given numerous discounts to Ms [redacted] over the years of treating her pets For example, from 2011-she has received a 20-64% discount on services resulting in $in discounts The total service charges over the same time period was $ She received a total of $more in discounts than she was charged in service charges We feel that we have been very accommodating and generous to Ms [redacted] over the years of treating her pets She should not have told the office manager to “ [redacted] ***” She should have accepted the service charges on her account since she had been receiving a discount and been allowed to pay a small monthly amount on her bill She is still able to pay her bill that is due to our hospital but it will have to be through the collections agency, [redacted] and [redacted] Again, we will not tolerate clients using profanity with our staff
Response to Complaint ID *** Customer signed our Emergency Care form before having patient seen at our hospital. It clearly states “I hereby authorize the veterinarian to examine, prescribe for, or treat the above described pet. I assume responsibility for all charges
incurred in the care of this animal. I also understand that these charges will be paid at the time of release and that a deposit is required for hospitalized treatments and procedures. Magnolia Veterinary Hospital does not bill or offer any type of payment plans. By signing below, I have read and agree“ This form is attached in its entirety. Again, this form was signed by the customer before her pet was examined. She had full knowledge of our payment policyWe will take the radiographs off of her balance due as a goodwill gesture but believe they were agreed upon per the conversation between customer and doctor. We will not refund the $Emergency exam fee
On 6/18/14, the office manager returned a call from [redacted]. She had called a few days earlier concerning the service charges on her account after her recent visit and bill ($1317.65). The service charges were much more than before. The receptionist informed her that it is based on the amount that is owed to us. She still wanted to speak with Dr. [redacted] or the office manager because she could only pay $25.00 per month since she is not working. The office manager and Dr. [redacted] agreed that the service charges were going to stay on the account and would not be removed or reduced. She chose to bring the dog in for treatment and so she will have to pay the monthly services charges on the account. When the office manager called her back, she explained that we were not removing or reducing the service charges on her account. See client communication below from office manager on her account:
“6/18/14: Called client to inform of decision to continue charging service charge on her ~$1300 balance per Dr. [redacted]. Client unhappy because can only pay $25 a month and service charges take most of payment. Back and forth conversation concerning this. (How blessed she was that we were even allowing it, Dr. [redacted] didn't charge for ovh (spay surgery), our staff do not get that kind of payment plan etc.....) I told her to continue making monthly payments or I would have to turn her over to collections. She said I might as well do that b/c she will not be able to pay it off if service charges are that high. She became unhappy with me and what I was continually repeating and said that I was being very hateful and I could [redacted] I immediately hung up the phone. She is not allowed to come here again and her account will be turned over to collections. Her records of the living patients will be sent to her address for her to find other veterinary care. [redacted]I was speaking in a low-toned voice the whole time and being professional[redacted]”
We do not tolerate clients using profanity towards our staff and will not see the clients nor their pets when they decide to do so. We will not continue collecting their debt if they are rude or using profanity toward our staff. We turned her account over to collections so they could collect on the account for us. She is still allowed to pay her account, but the collection service will be dealing with her payments not our staff. In the conversation above, the office manager told Ms. [redacted] she could continue making payments but if she didn’t make a payment each month her account would be turned over to collections.
At the time of the complaint about service charges, the client has been receiving invoices/statements with service charges for years, she was aware of them but decided this past month that she was not paying them anymore. Her service charges have varied ($4.00-$8.00 per month) over the years based on the amount that was owed but her amount due wasn’t normally over $500 at those times. It is automatically calculated in our computer program and printed on statements monthly.
Furthermore, we feel that we have been very accommodating and generous to Ms. [redacted] over the years we have treated her pets. In 2012, she brought a patient in after initially going to another clinic. Her balance at our office at the time was $522.00. Even considering she was able to go and pay another clinic instead, Dr. [redacted] still treated the patient and even discounted fees by 30%. She has had a balance at our hospital since December 2011.
Dr. [redacted] also has given numerous discounts to Ms. [redacted] over the years of treating her pets. For example, from 2011-2014 she has received a 20-64% discount on services resulting in $665.50 in discounts. The total service charges over the same time period was $185.68. She received a total of $479.82 more in discounts than she was charged in service charges.
We feel that we have been very accommodating and generous to Ms. [redacted] over the years of treating her pets. She should not have told the office manager to “[redacted]”. She should have accepted the service charges on her account since she had been receiving a discount and been allowed to pay a small monthly amount on her bill. She is still able to pay her bill that is due to our hospital but it will have to be through the collections agency, [redacted] and [redacted]. Again, we will not tolerate clients using profanity with our staff.
We have contacted the collections agency concerning the account. They have elected to close the account and have not turned it into the credit agency yet. We have also closed her account at our hospital. We have discussed her remaining balance and have decided to consider her balance as a financial loss. We are refusing further services and have mailed her copies of her pets’ records.
I'm sorry all these e-mails were in my spam folder. I have NOT wanted to close this issue. Those people at Magnolia would not let me pay my bill WHEN IT WAS DUE, due to the awful office manager that wouldn't let me pay me bill. I DO NOT consider the manner closed. Please let me know if I need to re-file again. She is trying to ruin my credit by turning me over to a credit agency BEFORE I could make a payment and I was NOT late at the time I was trying to make it.
Please contact me as soon as possible.
Thank You,
[redacted]