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Magnotta Car Wash

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Magnotta Car Wash Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I reject the business' response.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***

The business has responded Please see below:
When the customer came back the next day to discuss damage he thinks happened here the *** took a look at his car and noticed the
bumper had already been repaired and paintedThe scratches on the car were not consistent they were scattered in different panels which would be difficult to have happened hereThe cloth is the same on both sides and touches the car the same wayAlso it would have happened to all of the cars we did that dayWe are 100% brushless the materials are cloth and neoglideWe have accounts with most of the high end dealers who wash their cars with us regualryThe reason the *** offered to rewash the car the next day is because the customer said he wasn't happy with the washWe have bee in business for over years and try to make everyone happy but we can't take responsibility for things that we know did not happen here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]We obtained a written statement from the dealership where we purchased the car indicating we received it in pristine condition.Magnotta Carwash damaged the paint job.Today, May **, we are obtaining an estimate of the damage regarding the scratches on both sides of the car.We want the company in question to pay for our damages.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: On 5/*/15 @ 5:15PM requested an exterior car wash at Magnotta's Car Wash located at [redacted]; subsequent inspection indicated that paint was damaged (scratched) on both driver's and passenger's sides of vehicle; returned on 5/**/15 @ 11:00AM to discuss damage with [redacted], [redacted] of Magnotta's; he denied that the car was scratched during wash; offered a rewash as compensation because I also complained about the fact that dead insects had not been removed from windshield. I requested refund; he refused. He claimed that the scratches were already there; my car is one month old and I can obtain dealership testimonials that car was delivered to me in pristine condition.Desired Settlement: I will obtain estimate of damage to paint on vehicle and want Magnotta's to compensate me in cash for the scratches incurred to the car wash.

Business

Response:

The business has responded. Please see below:When the customer came back the next day to discuss damage he thinks happened here the [redacted] took a look at his car and noticed the bumper had already been repaired and painted. The scratches on the car were not consistent they were scattered in different panels which would be difficult to have happened here. The cloth is the same on both sides and touches the car the same way. Also it would have happened to all of the cars we did that day. We are 100% brushless the materials are cloth and neoglide. We have accounts with most of the high end dealers who wash their cars with us regualry. The reason the [redacted] offered to rewash the car the next day is because the customer said he wasn't happy with the wash. We have bee in business for over 15 years and try to make everyone happy but we can't take responsibility for things that we know did not happen here.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]We obtained a written statement from the dealership where we purchased the car indicating we received it in pristine condition.Magnotta Carwash damaged the paint job.Today, May **, we are obtaining an estimate of the damage regarding the scratches on both sides of the car.We want the company in question to pay for our damages.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Again, I understand that you are not satisfied with my reply. However, as I already stated, the car wash is 100% brushless and the materials are neo-glide substance (which is almost like felt). This would make it impossible for your car to have been scratched. Adding to this, I would like to state, if these materials were compromised in any way to leave marks or scratches, your car would not have been the only car on the line that day with the same complaint in the same area -- and it was the only complaint. In addition, sometimes we are unaware of markings or anything on our cars, but they do become more noticeable when they are cleaned. I hope this now satisfies you as we are not responsible and will not consider an estimate on something that we feel did not happen here. [redacted] Magnotta Car Wash

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I reject the business' response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

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Description: CAR WASH & POLISH

Address: 340 Central Ave., White Plains, New York, United States, 10606

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