Magnum Car Wash

Initial Business Response / [redacted] (1000, 5, 2016/02/12) */ The consumer did contact usHer narration of the events was basically correctShe was told we would be more than happy to refund her $as soon as the date was re-bookedThat was less than two weeks agoWe told her it should be no problemThe date has been re-booked and we have since forwarded her refund via US MailWe explain to our clients that a deposit holds the date and removes that particular date out of circulation and guarantees, for little money and good faith, their date would be heldIt's unfortunate of her circumstance with funding and we understand fully her situation Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Just as I planned well in advance, I notified my vendors promptly upon changing my plans with consideration of their ability to rebook another eventAll other vendors sent entitled refunds per contracts with no hassleI'd suggest providing contracts with clear cancellation policies and keeping a book of business for rebooking if cancellations occurI did receive my refund and thats all I wanted and expectedThank you for your time and attention to resolve this matter

Initial Business Response /* (1000, 5, 2016/02/12) */
The consumer did contact usHer narration of the events was basically correctShe was told we would be more than happy to refund her $as soon as the date was re-bookedThat was less than two weeks agoWe told her it should be no
problemThe date has been re-booked and we have since forwarded her refund via US MailWe explain to our clients that a deposit holds the date and removes that particular date out of circulation and guarantees, for little money and good faith, their date would be heldIt's unfortunate of her circumstance with funding and we understand fully her situation
Initial Consumer Rebuttal /* (2000, 7, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Just as I planned well in advance, I notified my vendors promptly upon changing my plans with consideration of their ability to rebook another eventAll other vendors sent entitled refunds per contracts with no hassleI'd suggest providing contracts with clear cancellation policies and keeping a book of business for rebooking if cancellations occurI did receive my refund and thats all I wanted and expectedThank you for your time and attention to resolve this matter

My name is *** *** I am a member of Mega, LLC doing business as Magnum Carwash In response of complaint #*** I have been in the car wash business for years, on the day of this complaint we washed over cars with no complaints The scratches on her truck
wasn't consistent with any of the car wash construction, I took the lady on a tour through the wash and explained how everything works, the wash isn't designed to scratch a vehicle, everything in the wash that day and every day since that time is working properly I made my decision based on that fact I am sorry that she isn't happy, if you need further explanation please call me at (*** ***.*** ***

Initial Business Response /* (1000, 5, 2016/02/12) */
The consumer did contact us. Her narration of the events was basically correct. She was told we would be more than happy to refund her $100.00 as soon as the date was re-booked. That was less than two weeks ago. We told her it should be no...

problem. The date has been re-booked and we have since forwarded her refund via US Mail. We explain to our clients that a deposit holds the date and removes that particular date out of circulation and guarantees, for little money and good faith, their date would be held. It's unfortunate of her circumstance with funding and we understand fully her situation.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Just as I planned well in advance, I notified my vendors promptly upon changing my plans with consideration of their ability to rebook another event. All other vendors sent entitled refunds per contracts with no hassle. I'd suggest providing contracts with clear cancellation policies and keeping a book of business for rebooking if cancellations occur. I did receive my refund and thats all I wanted and expected. Thank you for your time and attention to resolve this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]How long you have been in business or how you think that the car wash construction wasn't designed to pick up debris to scratch a vehicle is popostorous! The fact still remains that I came into your business with not a scratch on my back passenger door to having 2! You failed to mention that you also have workers whom dry a customers vehicle off with towels after it goes through your car wash , are they constructed not to scratch or pick up debris as well? I think not! I'm not sure how the scratches got on my truck wether it be from your wash or your employees. The fact still remains that it happened at your place of business! I believe you wrote that you was sorry that I was unhappy, how about furious. To bring a $47,000 truck into what is supposed to be a professional business to just have a simple car wash to turn out to be your worst nightmare and the sad part about it all is that you didn't even offer an apology nor a refund for the car wash and walked off not even trying to rectify the situation. That sir is poor business!  You have done nothing but make excuses. I'm an honest person and I have nothing to gain here but doing what I feel is right. I think you should do the same! If not may God forgive you for your dishonesty!Regards,
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