Magnum Motors Inc

To whom I     t may concern, In regards to the complaint filed by Mr. [redacted] Foley Iwould like to respond by stating that his claims of false advertising & misrepresentation of our vehicles are untrue and completely against our standards of operation. Mr. [redacted] and his wife were...

interestedin a vehicle that was listed as available at our Soldotnalocation.The vehicle had been sent to an outside source for a mechanicalinspection,detail and oil changein preparation for sale.We believed at the time we posted the vehicle as available for sale that all mechanical features had beeninspected and that the vehicle was fully functioning and safe for daily use. Unfortunately when Mr. [redacted] arrived for a test driveit was discovered that the heating system was not functioning properly and would need to be addressed. We informed Mr. [redacted] that we would get it to the   shop on Monday and report to them the findings.If the vehicle could    be fixed in a timely manner we would then transport the vehicle to our Wasilla location for them to purchase.We thenlet Mr. [redacted] know that we were running into more complicated repairs than anticipated and that it may take more time to resolve.After digginginto theissues deeper it was realized thatit would not be cost effective for us to bring this automobile up to our standards and at that time Ipersonally informed Mrs.[redacted] that we would not sell them a vehicle that we felt would potentially cause more problems down the road leaving them with major repair costs and possib y unsafe conditions.At that time I advised her that we would try to find something to fit their budget and that she should continue the search for their family a new vehicle. The next morning Ireceived a phone call from Mr. [redacted] questioning why no one had contacted him regarding the status of the vehicle.I explained everything Ihad previously told his wife and apologized for not being able to sell them the vehicle.He theninformed me that he wanted to be reimbursed for his timeinitially asking for $200.00 and then after doing some mathlowered that amount to $40.00. I explained that his decision to shop for a carin no way obligated us to compensate him for any travel expenses and that we would not be paying him anything.Idid notlaugh at him or his wife at any time.At  that point he decided he should slam us on social media and contact the Revdex.com to let you know how unfairly he had been treated.The unfortunate side to this is that had we sold him the car he would   have been even more upset with Magnum Motors than heis now once  he realized the extent of theissues with the vehicle. t was our  decision that the vehicle did not meet our standards and we chose to wholesaleitinstead of having an unhappy customer. We take great   pride in only selling quality safe vehicles and we work hard to maintain   a solid reputationin the communities we work in.Iunderstand Mr. [redacted] frustration as cars in that price range withlow miles are hard to come by. Iwould have liked nothing more than to   earn his business,but not at the risk of selling a vehicle that would not meet their expectations or the standards of Magnum Motors.Regards, Daniel D.D[redacted] ManagerMagnum Motors Wasilla (907) 376-5555[redacted]

Complaint: [redacted]
I am rejecting this response because: Mr. D[redacted] is flatly ignoring his responsibility to ensure the servicability of an item before listing it for sale, and certainly before confirming it's availability by phone to a distant customer prior to travel. This business practice of "Just get them on the lot" caused my family real financial harm at real physical risk to travel from Wasilla to Soldotna in winter. They cannot be allowed to continue to shirk their due diligence at the expense of the public.
Sincerely,
[redacted]

In regards to the complaint filed by Mr. [redacted] I would like torespond by stating that his claims of false advertising Bemisrepresentation of our vehicles are untrue and completely againstour standards of operation.Mr. [redacted] and his wife were interested in a vehicle that was listed asavailable at our Soldotna location. The vehicle had been sent to anoutside source for a mechanical inspection, detail and oil change inpreparation for sale. We believed at the time we posted the vehicle asavailable for sale that all mechanical features had been inspected andthat the vehicle was fully functioning and safe for daily use.Unfortunately when Mr. [redacted] arrived for a test drive it was discoveredthat the heating system was not functioning properly and would needto be addressed. We informed Mr. [redacted] that we would get it to theshop on Monday and report to them the findings. If the vehicle couldbe fixed in a timely manner we would then transport the vehicle to ourWasilla location for them to purchase. We then let Mr. [redacted] know thatwe were running into more complicated repairs than anticipated andthat it may take more time to resolve. After digging into the issuesdeeper it was realized that it would not be cost effective for us to bringthis automobile up to our standards and at that time I personallyinformed Mrs. [redacted] that we would not sell them a vehicle that we feltwould potentially cause more problems down the road leaving themwith major repair costs and possibly unsafe conditions. At that time Iadvised her that we would try to find something to fit their budget andthat she should continue the search for their family a new vehicle.The next morning I received a phone call from Mr. [redacted] questioningwhy no one had contacted him regarding the status of the vehicle. Iexplained everything I had previously told his wife and apologized fornot being able to sell them the vehicle. He then informed me that hewanted to be reimbursed for his time initially asking for $200.00 andthen after doing some math lowered that amount to $40.00. Iexplained that his decision to shop for a car in no way obligated us tocompensate him for any travel expenses and that we would not bepaying him anything. I did not laugh at him or his wife at any time. Atthat point he decided he should slam us on social media and contactthe Revdex.com to let you know how unfairly he had been treated.The unfortunate side to this is that had we sold him the car he wouldhave been even more upset with Magnum Motors than he is now oncehe realized the extent of the issues with the vehicle. It was ourdecision that the vehicle did not meet our standards and we chose towholesale it instead of having an unhappy customer. We take greatpride in only selling quality safe vehicles and we work hard to maintaina solid reputation in the communities we work in.I understand Mr. [redacted]s frustration as cars in that price range with lowmiles are hard to come by. I would have liked nothing more than toearn his business, but not at the risk of selling a vehicle that would notmeet their expectations or the standards of Magnum Motors.Regards,Daniel D. D[redacted]ManagerMagnum Motors Wasilla(907) 376-5555[redacted]