Magnum Motors

To whom I t may concern, In regards to the complaint filed by Mr [redacted] Foley Iwould like to respond by stating that his claims of advertising & misrepresentation of our vehicles are untrue and completely against our standards of operationMr [redacted] and his wife were interestedin a vehicle that was listed as available at our Soldotnalocation.The vehicle had been sent to an outside source for a mechanicalinspection,detail and oil changein preparation for sale.We believed at the time we posted the vehicle as available for sale that all mechanical features had beeninspected and that the vehicle was fully functioning and safe for daily useUnfortunately when Mr [redacted] arrived for a test driveit was discovered that the heating system was not functioning properly and would need to be addressedWe informed Mr [redacted] that we would get it to the shop on Monday and report to them the findings.If the vehicle could be fixed in a timely manner we would then transport the vehicle to our Wasilla location for them to purchase.We thenlet Mr [redacted] know that we were running into more complicated repairs than anticipated and that it may take more time to resolve.After digginginto theissues deeper it was realized thatit would not be cost effective for us to bring this automobile up to our standards and at that time Ipersonally informed Mrs[redacted] that we would not sell them a vehicle that we felt would potentially cause more problems down the road leaving them with major repair costs and possib y unsafe conditions.At that time I advised her that we would try to find something to fit their budget and that she should continue the search for their family a new vehicleThe next morning Ireceived a phone call from Mr [redacted] questioning why no one had contacted him regarding the status of the vehicle.I explained everything Ihad previously told his wife and apologized for not being able to sell them the vehicle.He theninformed me that he wanted to be reimbursed for his timeinitially asking for $and then after doing some mathlowered that amount to $I explained that his decision to shop for a carin no way obligated us to compensate him for any travel expenses and that we would not be paying him anything.Idid notlaugh at him or his wife at any time.At that point he decided he should slam us on social media and contact the Revdex.com to let you know how unfairly he had been treated.The unfortunate side to this is that had we sold him the car he would have been even more upset with Magnum Motors than heis now once he realized the extent of theissues with the vehiclet was our decision that the vehicle did not meet our standards and we chose to wholesaleitinstead of having an unhappy customerWe take great pride in only selling quality safe vehicles and we work hard to maintain a solid reputationin the communities we work in.Iunderstand Mr [redacted] frustration as cars in that price range withlow miles are hard to come byIwould have liked nothing more than to earn his business,but not at the risk of selling a vehicle that would not meet their expectations or the standards of Magnum Motors.Regards, Daniel D.D [redacted] ManagerMagnum Motors Wasilla (907) 376-[redacted]

Complaint: [redacted] I am rejecting this response because: MrD [redacted] is flatly ignoring his responsibility to ensure the servicability of an item before listing it for sale, and certainly before confirming it's availability by phone to a distant customer prior to travelThis business practice of "Just get them on the lot" caused my family real financial harm at real physical risk to travel from Wasilla to Soldotna in winterThey cannot be allowed to continue to shirk their due diligence at the expense of the public Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 20, 2015/12/29) */ We appreciate the Revdex.com advising our company of this complaintThis was an event sale where everyone at least won a gift card for coming in, there were bigger prizes to be given away if the consumers card confirmation code matched the posted numbersNo Fraud was intended and we are sorry there was a misunderstanding on how the flyer was interpreted by the recipientAgain thank you for advising us of this situation Sincerely , [redacted]

Sent: Wednesday, February 24, 9:AM Subject: Claim Quality Home Products of Texas, INCThis has been resolved Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

In regards to the complaint filed by Mr [redacted] I would like torespond by stating that his claims of advertising Bemisrepresentation of our vehicles are untrue and completely againstour standards of operation.Mr [redacted] and his wife were interested in a vehicle that was listed asavailable at our Soldotna locationThe vehicle had been sent to anoutside source for a mechanical inspection, detail and oil change inpreparation for saleWe believed at the time we posted the vehicle asavailable for sale that all mechanical features had been inspected andthat the vehicle was fully functioning and safe for daily use.Unfortunately when Mr [redacted] arrived for a test drive it was discoveredthat the heating system was not functioning properly and would needto be addressedWe informed Mr [redacted] that we would get it to theshop on Monday and report to them the findingsIf the vehicle couldbe fixed in a timely manner we would then transport the vehicle to ourWasilla location for them to purchaseWe then let Mr [redacted] know thatwe were running into more complicated repairs than anticipated andthat it may take more time to resolveAfter digging into the issuesdeeper it was realized that it would not be cost effective for us to bringthis automobile up to our standards and at that time I personallyinformed Mrs [redacted] that we would not sell them a vehicle that we feltwould potentially cause more problems down the road leaving themwith major repair costs and possibly unsafe conditionsAt that time Iadvised her that we would try to find something to fit their budget andthat she should continue the search for their family a new vehicle.The next morning I received a phone call from Mr [redacted] questioningwhy no one had contacted him regarding the status of the vehicleIexplained everything I had previously told his wife and apologized fornot being able to sell them the vehicleHe then informed me that hewanted to be reimbursed for his time initially asking for $andthen after doing some math lowered that amount to $Iexplained that his decision to shop for a car in no way obligated us tocompensate him for any travel expenses and that we would not bepaying him anythingI did not laugh at him or his wife at any timeAtthat point he decided he should slam us on social media and contactthe Revdex.com to let you know how unfairly he had been treated.The unfortunate side to this is that had we sold him the car he wouldhave been even more upset with Magnum Motors than he is now oncehe realized the extent of the issues with the vehicleIt was ourdecision that the vehicle did not meet our standards and we chose towholesale it instead of having an unhappy customerWe take greatpride in only selling quality safe vehicles and we work hard to maintaina solid reputation in the communities we work in.I understand Mr***s frustration as cars in that price range with lowmiles are hard to come byI would have liked nothing more than toearn his business, but not at the risk of selling a vehicle that would notmeet their expectations or the standards of Magnum Motors.Regards,Daniel DD***ManagerMagnum Motors Wasilla(907) 376-[redacted]

After talking to Ms [redacted] over the telephone I want to again apologize for the negative experience she encountered with our company We have since made personnel changes and taken corrective action to ensure elimination of any incorrect impressions and misunderstanding through our marketing and sales procedures Field training to our representatives will continue to emphasize to first test the water which should take about to minutes, then only if the customer has an interest and expresses a desire, to spend the additional time with the customer to make a recommendationThis should be stated up front for a clear understanding of our actions If there are any additional concerns Ms [redacted] should feel free to call me at Kindest regards, Carl [redacted] / [redacted] Style Definitions */

Revdex.com:At this time, I have not been contacted by National Parts Depot? regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by National Parts Depot regarding complaint ID ***.Sincerely,*** ***

Initial Business Response /* (1000, 20, 2015/12/29) */
We appreciate the Revdex.com advising our company of this complaintThis was an event sale where everyone at least won a gift card for coming in, there were bigger prizes to be given away if the consumers card confirmation code matched the
posted numbers No Fraud was intended and we are sorry there was a misunderstanding on how the flyer was interpreted by the recipientAgain thank you for advising us of this situation
Sincerely ,
***

Initial Business Response /* (1000, 5, 2017/03/14) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@maxmotors.com
Max Motors was attempting to arrange financing for this customer in good faithAfter review the lender required that the current open auto loan
must be paid and proved a zero balance in order to purchase the Ford FThe customer could not provide the zero balance to Max Motors or the financial institutionMax Motors tried to secure financing through other lenders but was unsuccessful as those lenders required the same and/or additional stipulations according to each bank's guidelines
Initial Consumer Rebuttal /* (3000, 9, 2017/03/21) */
I was nvr given a copy of signed contract to this day
I want sum money for hurt and disappointment
I showed my new truck around, and then told to return itBroke my pride, and my friends think I loat it cause I couldnt afford it
Made me look like ***
Final Consumer Response /* (3000, 10, 2017/03/21) */
Jed Te mgr was told up front tjat the dodge still had money against itAsk My salesman one on oneOe *** one on one
They both knew also
Final Business Response /* (4000, 12, 2017/03/21) */
At this time we are unable to obtain financing for this customer

Initial Business Response /* (1000, 5, 2017/03/14) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@maxmotors.com
Max Motors was attempting to arrange financing for this customer in good faithAfter review the lender required that the current open auto loan
must be paid and proved a zero balance in order to purchase the Ford FThe customer could not provide the zero balance to Max Motors or the financial institution Max Motors tried to secure financing through other lenders but was unsuccessful as those lenders required the same and/or additional stipulations according to each bank's guidelines
Initial Consumer Rebuttal /* (3000, 9, 2017/03/21) */
I was nvr given a copy of signed contract to this day
I want sum money for hurt and disappointment
I showed my new truck around, and then told to return itBroke my pride, and my friends think I loat it cause I couldnt afford it
Made me look like [redacted]
Final Consumer Response /* (3000, 10, 2017/03/21) */
Jed Te mgr was told up front tjat the dodge still had money against itAsk My salesman one on oneOe [redacted] one on one
They both knew also
Final Business Response /* (4000, 12, 2017/03/21) */
At this time we are unable to obtain financing for this customer

Revdex.com:At this time, I have not been contacted by National Parts Depot? regarding complaint ID [redacted].Sincerely,[redacted]

Mr[redacted],I first want to apologize for the inconvenience we have
caused you. [redacted] (Service
Manager) and I have already discussed your request for a refund of
$and are
currently processing your refund
[redacted] will, if he has not already, contact you to inform you
of your refund. If you have any
additional questions or concerns please feel free to call either [redacted] or
myself at 713.[redacted]
Upon your receipt of the refund in question I will consider
this compliant settled unless I hear from you
Kindest regards,
[redacted]
Quality Home products of Texas, INC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

In response to the complaint that was filed by [redacted]
Our general sales manager, Brian E[redacted] talked to [redacted]
personally and apologized for our
communication failure
We have replaced his generator and it is now fully functioning. MrE[redacted] has given [redacted] his personal
phone number in the event he should have any additional concerns, and has also
provided [redacted] with a Gold maintenance policy for an additional year
If [redacted] should have any additional concerns he should
feel free to contact MrE[redacted] or myself at [redacted]
Kindest regards,
Carl B[redacted]
General Manager
Quality Home Products of Texas, INC

Initial Business Response /* (1000, 20, 2015/12/29) */
We appreciate the Revdex.com advising our company of this complaint. This was an event sale where everyone at least won a 5.00 gift card for coming in, there were 4 bigger prizes to be given away if the consumers card confirmation code matched the...

posted numbers. No Fraud was intended and we are sorry there was a misunderstanding on how the flyer was interpreted by the recipient. Again thank you for advising us of this situation.
Sincerely ,
[redacted]

Sent: Wednesday, February 24, 2016 9:33 AM Subject: Claim Quality Home Products of Texas, INC. This has been resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory...

to me.

After talking to Ms[redacted] over the telephone I want to
again apologize for the negative experience she encountered with our company
We have since made
personnel changes and taken corrective
action to ensure elimination of any incorrect impressions and misunderstanding through
our marketing and sales procedures
Field training to our representatives will continue to emphasize
to first test the water which should take about to minutes, then only if
the customer has an interest and expresses a desire, to spend the additional
time with the customer to make a recommendationThis should be stated up front for a clear
understanding of our actions.
If there are any additional concerns Ms[redacted] should feel
free to call me at
Kindest regards,
Carl [redacted]