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Magnuson Convention Center Hotel

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Magnuson Convention Center Hotel Reviews (1)

Dear *** ** and *** ***, Thank you for contacting us with respect to this matter and also for bringing it to the attention of the Revdex.comWe understand and take all complaints very seriouslyThe situation as you explained it was that you made two reservations for your
colleague, one from June *** to June *** and another from June *** to June ***Your colleague then alleges that he verbally cancelled the second reservation on the day he checked inAfter investigations with our front desk agent at the time, the fact is that *** **'s colleague did not make any cancellationIf in fact, he did, it would have been very easy for our front desk agent to simply cancel the reservation - a few button pressesAdditionally, our General Manager mentioned to him during his stay that he had an additional reservation from June *** to the *** and he acknowledged it without contestOn the ***, when he came down to check out of his first reservation, our General Manager mentioned again to him that he had another room for one more nightAgain, he did not bother to inform us that he did need the room anymore or even that he wished to cancel the reservationIt wasn't until the morning of the next day (the ***) that we realized that he did not show up for his second reservation and charged him as a "no-show." Upon being charged as a "no show", *** ** then contacted our General Manager who explained the situation to her, and discounted the "no show" by $150, almost 50% of the amount *** ** was liable to paySince this is a busy season for New York, it is irresponsible and improper for guests to reserve rooms then to not even show up or contact us to cancelWe normally have a hour cancellation policy, but we have often waived the cost even if the call came in after the cancellation, as long as the guest is courteous enough to contact usIn this case, we did not waive the entire amount of the "no show" cost because *** **'s colleague failed to inform us of his intention not to stay the extra night after multiple points of contact and communicationWe nevertheless discounted the amount we charged to *** **, as a courtesy to her, since we understood that the behavior of her colleague was no fault of hersThat being said, *** **'s colleague caused us to reserve a room for him and lose out on its rental for the night and for that we believe we should be compensatedIf you have any questions or thoughts, please do not hesitate to contact meBest regards, Magnuson Convention Center Hotel

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Address: 522 W 38th St, New York, New York, United States, 10018

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