Magnuson McHugh and Company, P.A.

CUSTOMER BROUGHT VEHICLE INTO DEALERSHIP ON 07/11/GMC YUKON VIN [redacted] COMPLAINING OF LOW OIL PRESSURE LIGHT COMING ONUPON INSPECTION OF VEHICLE WE FOUND CODES STORED PPPAS PER CONVERSATION WITH CUSTOMER HE OK'D ADDITIONAL DIAGNOSTIC TIME TOCONTINUE REPAIRS REMOVE ENGINE OIL FILTER FOUND METAL IN FILTER AND FILTER COLLAPSEDREMOVE OIL PAN TO INSPECT FOR METAL CONTAMINATION NONE FOUNDADVISED CUSTOMER THAT HE WILL NEED TO START BY REPLACING OIL PRESSURE SWITCH WITH A COST OF $TO START BY REPLACING SENSOR CUSTOMERDECLINED AND WE REPLACED OIL PAN GASKET AND REINSTALLED PANADVISED CUSTOMER THAT LOW OIL LIGHT STILL ON HE TO VEHICLE OUT OF SHOP WITHLIGHT ONCUSTOMER ALSO TOLD US THAT HE JUST HAD WORK DONE ON THIS COMPLAINT BY OUTSIDE REPAIR SHOP BEFORE HE CAME TO UNION BUICK GMC

I CONTACTED THE ABOVE CUSTOMER AND HE STATED THAT HE NEVER HAD HIS CAR HERE HE DID STATE THAT HIS GRANDFATHER HAD A PARTS ISSUE
WITH *** *** AND THAT THE ABOVE COMPLAINT WAS NOT OURS BUT *** *** IN LYNDHURST NJHIS MOTHER *** CAR WAS THE ONE THAT
THE GRANDFATHER USED HER INFORMATION IN
THE COMPLAINT HER CAR A BUICK VERRANO WAS IN ON THE ABOVE DATE FOR A FREE SERVICEHE SAID THAT HE WILL CONTACT HIS GRANDFATHER TO RESOLVE THIS MATTER
THANK YOU
THOMAS M P***
SERVICE MANAGER

To whom it may concern, *** *** has received her plates for her new vehicle. Any question please feel free to call. Thank you John M***

Hello,We have received and reviewed the following complaint listed aboveIn response to this complaint there are certain guidelines that we as a dealer are required to follow, first we must wait for the bank to fund us and that all stips are met at the bank before they will release funds to us
Once this is completed we than will send out the motor vehicle to be processedDuring this time we had sent *** *** via *** on 8/11/a form that needed to be signed and notarized by her, she than took several weeks to return this to us which also affected the time to get her motor vehicles doneAs of today we have been updated by our service that *** has issued her title as of yesterday but due to her insurance not being uploaded in the *** system by her insurance company that she can not get plates until this is doneOnce her insurance has done this and their systems have been updated, she will than be allowed to get platesPlease feel free to contact us at ***Thank you. I have also attached a copy of her motor vehicle receipt for her title

I am responding to complaint on Union Buick GMC....Union Buick GMC is no longer in business since Nov. 1, 2017...Maxon Buick GMC at the same address [redacted] is the new owner.

Complaint: 12383353
I am rejecting this response because: Please note. I still need your help. I believe this Dealership continues to fail to act in a timely manner. 1)    I still have not receive my tags/plates and I have not received an accurate date on an expectant delivery. 2)    It will be over 20 days plus since my ** tag extension expired (9/4/17) and I still do not have a tag/plate.Below is my response to the Dealer’s message.1)    The dealer wrote “we had sent [redacted] via [redacted] on 8/11/17 a form that needed to be signed…she than took several weeks to return this to us…”a.    Please note my first temporary plate expired on 8/04/17, this is long before the dealer requested any additional information from me on 8/11/17.b.    I have proof that I indeed returned the form to the dealer within 10 days. It did not take “several weeks”, this is false. The dealer continues to display a terrible response time. I could never get anyone to answer my questions about the form and how to fill it out, the form did not come with clear instructions, plus I didn't know if the cosigner had to file it out as well; there lack of response contributed to any delay.c.     Since filling my complaint with the Revdex.com this dealer has continuously has not been available to me by phone during their business hours. I have made multiple calls to check the status and update, but I only able to get a secretary or voicemail. Attached is an email response I manage to get.2)    The dealer wrote “Once this is completed we than will send out the motor vehicle to be processed“a.    I believe the dealer did not send out my motor vehicle to be processed in a timely mannerb.    It appears the date on the motor v receipt shows 9/13/2017 the attachment shows a late fee $10; which is long after I purchased the vehicle on 7/8/2017 and long after my final tag extension expired on 9/4/17. I think my Revdex.com complaint also filed on 9/13/17 is what has prompted this dealer to finally respond with action. c.     I was informed by my broker, that the dealer deliberately did not send out my tag to be processed. I was told that the dealer intentionally delayed the process due to the dealer's waiting for a $1,000 rebate to clear; which should not have any impact of my ability to get my plates, as my car was delivered and tags paid to them in July 2017. d.        My insurance company informed me on 9/15 that there was vin# error, but that correction has now been applied and that my insurance is now properly listed in the ** system. Even still, now another week has passed without any plates/tags sent,, nor any expectant delivery date. e.  On 9/14/17 – this was the very first time the dealer has notified me about any problem regarding a insurance listing. I find this awfully inadequate that it took the dealer so long to respond about aninsurance issue that could have been cleared within 1 day or so, it took the dealer over 60 days.  
Regards,
[redacted]

[redacted] IS THE OWNER OF A 2013 CHEVROLET CAPTIVA BOUGHT FROM UNION BUICK GMC 0N 6/16/16.OM 7/1/16 [redacted] BROUGHT THE VEHICLE IN COMPLAINING OF VEHICLE OVERHEATING AND CUTTING OFF. WE CHECKED FOR CODES NO CODES WE ROADTESTED CAR 24 MILES COULD NOT GET VEHICLE TO ACT UP.  [redacted]...

VEHICLE HAD A ISSUE WITH THE VEHICLE HAVING A CHECK ENGINE LIGHT ON AND CAR STALLING OUT, THE VEHICLE WAS BROUGHT IN TO UNION BUICK GMC ON 10/25/16. WE FOUND CODES IN VEHICLE U0100V U2106 U2106 ALL LOSS OF COMMUNICATION CODES. WE FOUND NO COMMUNICATION OUT OF ECM-ENGINE CONTROL MODULE-WE REPLACED  AND PROGRAMMED ECM AND ROAD TESTED THE CAR AND IT WAS FINE. CUSTOMER PICKED UP VEHICLE ON 10/26/16-ALSO SHE WAS SUPPLIED WITH A LOANER  VEHICLE WHILE HER'S WAS BEING REPAIRED. [redacted] BROUGHT BACK THE VEHICLE ON 10/31/16 STATED THAT THE CAE WAS STALLING OUT AND WOULD  NOT RESTART-WE FOUND ECM PINS BACKED OUT OF CONNECTOR AND REPAIRED ROAD TESTED CAR 121 MILES AND CAR DID NOT STALL OR NOT START. [redacted] PICKED UP VEHICLE OM 11/21/16. [redacted] BROUGHT THE VEHICLE BACK IN ON 12/21/2016 COMPLAING OF VECHICLE STARTED TO LOSE POWER AND CHECK ENGINE LIGHT ON AND CAR STALLED WHEN COMING OFF HIGHWAY.CHECK CAR FOR CODES CODE  U2106 CONTACT GM TECHNICAL ASSISTANCE AND THEY RECOMMENDED TO TIGHTEN AND CLEAN ALL GROUND TERMINALS,CLEAN AND TIGHTEN GROUNDS AND ROAD TESTED CAR 87 MILES DID NOT ACT UP. CONTACTED [redacted] AND ADVISED HER TO PICK UP VEHICLE AND SHE REFUSED SAID THAT SHE WASL TALKING TO SALES ABOUT TRADING IN VEHICLE. CONTACTE DHER NUMEROUS MORE TIMES AND SAID THAT SHE WAS NOT PICKING UP VEHILE. SPOKE TO SALES MANAGER AND HE SAID THAT [redacted] WAS TRYING TO GET A LOAN BUT NEEDED A CO-SIGNER. [redacted] STATED TO SALES DEPARTMENT THAT SHE WOULD GET A CO-SIGNER. [redacted] STATED THAT HER CO-SIGNER WOULD NOT SIGN FOR HER. AT THAT POINT WE TOLD HER THAT SHE WOULD HAVE TO RETURN OUR LOANER AND PICK UP HER VEHICLE. SHE RETURNED HER LOANER BUT LEFT HER CAR HER. WE TRIED ON NUMEROUS OCCASIONS TO CONTACT HER BUT TO NO AVAIL. AS YOU CAN SEE BY THIS STORY WE HAVE DID ALL WE COULD DUE TO SATISFY CUSTOMER'S CONCERN WITH VEHICLE BUT ON NUMEROUS OCCASIONS WE COULD NOT GET VEHICLE TO ACT UP. IF YOU NEED TO REACH ME MY NAME IS TOM P[redacted] SERVICE DIRECTOR [redacted] CODE

Good Morning, Representatives here at Union Buick GMC have spoke with [redacted] several times.  It was explained to [redacted] that his title was down at NJDMV in Trenton having a correction done.  We finally received the titleback from NJMVC yesterday and it is available for him...

to pick up.  Our Finance Manager placed a call to [redacted] this morning to let him know he may come in and  pick it up.If you have any other questions or concerns pertaining to this complaint please do not hesitate to let us know. Sincerely,Lisa M. G[redacted]ControllerUnion Buick GMC

CUSTOMER BROUGHT VEHICLE INTO DEALERSHIP ON 07/11/2016 2008 GMC YUKON VIN [redacted] COMPLAINING OF LOW OIL PRESSURE LIGHT COMING ONUPON INSPECTION OF VEHICLE WE FOUND CODES STORED P0521 P0455 P1175. AS PER CONVERSATION WITH CUSTOMER HE OK'D ADDITIONAL DIAGNOSTIC TIME TOCONTINUE REPAIRS....

REMOVE ENGINE OIL FILTER FOUND METAL IN FILTER AND FILTER COLLAPSED. REMOVE OIL PAN TO INSPECT FOR METAL CONTAMINATION NONE FOUNDADVISED CUSTOMER THAT HE WILL NEED TO START BY REPLACING OIL PRESSURE SWITCH WITH A COST OF $852.64 TO START BY REPLACING SENSOR CUSTOMERDECLINED AND WE REPLACED OIL PAN GASKET AND REINSTALLED PAN. ADVISED CUSTOMER THAT LOW OIL LIGHT STILL ON HE TO VEHICLE OUT OF SHOP WITHLIGHT ON. CUSTOMER ALSO TOLD US THAT HE JUST HAD WORK DONE ON THIS COMPLAINT BY OUTSIDE REPAIR SHOP BEFORE HE CAME TO UNION BUICK GMC.