These people purposely hide their contact information to allow you to cancel to a bogus service that doesn't go through with what they offer. I've disputed transactions with my bank, WHO HAS CREDITED MY ACCOUNT and Magzter continues to charge me on a monthly basis. Causing my banking institution to cancel my card and order a new one everytime this happens.
Magzter Incprovides tools for publishers to convert print magazines to interactive digital publications, and sells subscriptions and single issue purchases of these digital publications to consumersThe Complainant subscribed to two such publications from the Magzter Newsstand and both subscriptions included automatic renewalsUnfortunately both of these magazines ceased publishing on the Magzter platform, yet a bug in our system caused the Complainant's account to be charged for subscription renewals following their expiration datesUpon receiving an email from the Complainant alerting us to his situation, Magzter issued store credit to him in the required amountHowever the Complainant encountered an issue redeeming the store credit, and to make matters worse his subsequent emails to us began being routinely intercepted by our spam filter for reasons unknown, so we were unaware of this issue and appeared unresponsive to the customerA full refund in the amount of $has now been issued to the Complainant with our sincere apologies for his inconvenience, and he has emailed us expressing his satisfaction and that he will in fact remain a Magzter customerAdditionally we have made changes to our system to insure that a charge for a discontinued magazine will never again be made, and we have also modified our spam filter so as not to intercept emails from our valued customersGiven the communication problems we encountered we are grateful the customer brought this matter to the attention of the Revdex.com, allowing us to resolve the situation in a satisfactory way for all concernedSincerely, John P [redacted] Vice President, Product Magzter Inc
Hi, I am writing to you from Magzter - Digital Newsstand StoreThis is in regards to a Revdex.com complaint ID that I have with me here, which belongs to a customer who bought a digital subscription on Magzter and later requested for cancellationThe complaint ID is [redacted] and it belongs to [redacted] We have already issued a refund for [redacted] 's subscription on MagzterThe amount was credited back to his account on [redacted] May, We have also sent a confirmation email to him regarding this, but there has been no reply so farWhen he registered on Magzter, there was a typo in his email addressAfter he requested for cancellation to our help desk - [redacted] it took us a little while to locate his account on Magzter (since it was registered incorrectly)It seems to us that this is why a complaint was logged against Magzter in the Revdex.comIf someone can help resolve this request, it'd be very helpful! Thank you in advance! -- [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I don't use it, a refund should be approved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Magzter Incprovides tools for publishers to convert print magazines to interactive digital publications, and sells subscriptions and single issue purchases of these digital publications to consumersThe Complainant subscribed to two such publications from the Magzter Newsstand and both subscriptions included automatic renewalsUnfortunately both of these magazines ceased publishing on the Magzter platform, yet a bug in our system caused the Complainant's account to be charged for subscription renewals following their expiration datesUpon receiving an email from the Complainant alerting us to his situation, Magzter issued store credit to him in the required amountHowever the Complainant encountered an issue redeeming the store credit, and to make matters worse his subsequent emails to us began being routinely intercepted by our spam filter for reasons unknown, so we were unaware of this issue and appeared unresponsive to the customerA full refund in the amount of $has now been issued to the Complainant with our sincere apologies for his inconvenience, and he has emailed us expressing his satisfaction and that he will in fact remain a Magzter customerAdditionally we have made changes to our system to insure that a charge for a discontinued magazine will never again be made, and we have also modified our spam filter so as not to intercept emails from our valued customersGiven the communication problems we encountered we are grateful the customer brought this matter to the attention of the Revdex.com, allowing us to resolve the situation in a satisfactory way for all concernedSincerely, John P [redacted] Vice President, Product Magzter Inc
Hi, I am writing to you from Magzter - Digital Newsstand StoreThis is in regards to a Revdex.com complaint ID that I have with me here, which belongs to a customer who bought a digital subscription on Magzter and later requested for cancellationThe complaint ID is [redacted] and it belongs to [redacted] We have already issued a refund for [redacted] 's subscription on MagzterThe amount was credited back to his account on [redacted] May, We have also sent a confirmation email to him regarding this, but there has been no reply so farWhen he registered on Magzter, there was a typo in his email addressAfter he requested for cancellation to our help desk - [redacted] it took us a little while to locate his account on Magzter (since it was registered incorrectly)It seems to us that this is why a complaint was logged against Magzter in the Revdex.comIf someone can help resolve this request, it'd be very helpful! Thank you in advance! -- [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I don't use it, a refund should be approved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]