In response to [redacted] regarding a replacement part order that he placed March of He stated that the replacement parts received were not correct or in complete conditionAs per email dated March of he specified the desired the "aluminum laminate panel must be square and measure at least 22.125" x 46.125" (corner to corner) The four 33C's must measure 43.937" - 43.968" in length and the 33S must measure 44.875" - 44.906" in length." ( [redacted] )Please see attached sales receipt noting the desired measurements as specified above were placed on the sales receipt Three shop employees measured all pieces before they were shipped to make sure they were per ***'s standards The replacement pieces that were sent out were accurate in length [redacted] had emailed [redacted] stating that the aluminum pieces were cut off on the ends leaving a silver edge The measurements that [redacted] requested were not a standard measurement therefore needed to be cut to his exact specifications there fore needed to be cut [redacted] stated he wanted us to return the product and have his pieces re-anodized at our expense He was told that we would not be able to re-anodize his order nor any order that is a custom sizingWe order specific lengths of aluminum that are pre-cut and anodized and are done in large batch quantitiesOnce a piece of aluminum is anodized we are not able to be sent out on a single piece basis to get it re-anodized, it is an expensive process to do in large quantities and to get his specific lengths anodized we would have to purchase a large batch and it was it was custom measurements that we would not be able to sell to other customers The desired settlement is for him to place a new order in correct or complete condition, which again was done accurately per his measurements His actual complaint per our email conversation is to have the product re-anodized which is not able to be done therefore we cannot and will not be able to place a new order
*** can reorder the 33C with our standard measurements to avoid cutting the aluminum, this way the full piece of aluminum will be anodized on both ends
In response to [redacted] regarding a replacement part order that he placed March 2 of 2015. He stated that the replacement parts received were not correct or in complete condition. As per email dated March 2 of 2015 he specified the desired the "aluminum laminate panel must be square and...
measure at least 22.125" x 46.125" (corner to corner) . The four 33C's must measure 43.937" - 43.968" in length and the 33S must measure 44.875" - 44.906" in length." ([redacted]). Please see attached sales receipt noting the desired measurements as specified above were placed on the sales receipt. Three shop employees measured all pieces before they were shipped to make sure they were per [redacted]'s standards. The replacement pieces that were sent out were accurate in length. [redacted] had emailed [redacted] stating that the aluminum pieces were cut off on the ends leaving a silver edge. The measurements that [redacted] requested were not a standard measurement therefore needed to be cut to his exact specifications there fore needed to be cut. [redacted] stated he wanted us to return the product and have his pieces re-anodized at our expense. He was told that we would not be able to re-anodize his order nor any order that is a custom sizing. We order specific lengths of aluminum that are pre-cut and anodized and are done in large batch quantities. Once a piece of aluminum is anodized we are not able to be sent out on a single piece basis to get it re-anodized, it is an expensive process to do in large quantities and to get his specific lengths anodized we would have to purchase a large batch and it was it was custom measurements that we would not be able to sell to other customers. The desired settlement is for him to place a new order in correct or complete condition, which again was done accurately per his measurements. His actual complaint per our email conversation is to have the product re-anodized which is not able to be done therefore we cannot and will not be able to place a new order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There still are some misunderstanding between Adam's Specialty Products and I. First thing, I placed an order for (1) replacement aluminum laminate panel that was not correct in size. This was not the first time this has happened with the aluminum laminate panels, but I have resolved this issue myself by finding another source for the material and a company that was able to cut the panels accurately to size. I am not blaming anyone and understand if the company doesn't have the tools to cut accurately. The single 33S aluminum piece that I ordered was correct in length and anodized on both ends, therefore no issues.Now the only issue is with the (4) 33C's, all four were unfinished on one end and only (1) was correct in length. I don't care if ten people measured the pieces, (3) of them were not within the companies tolerance of 1/32" and I have no reason to lie about this. Also, I would have never ordered the 33C's if I knew they would be unfinished on one end, simply because that is not the way they are intended to be and don't match all my other (20) pieces. Second thing, I am not ordering custom sized parts, I am simply trying to replace the parts that were either damaged or incorrect in length that came with my original purchase. I need the 33C's to be finished completely and that are the same size (within 1/32") as all my other (20) pieces so that everything lines up and fits good. Third thing, I never stated or expected the company to be responsible for anodizing/re anodizing these parts, in fact I clearly stated that I would pay for it in a letter that I wrote to the company. As I mentioned before, I tried to send back these 33C's and the package was refused and sent back to me. I don't even have these 33C's pieces, they were discarded since they couldn't be returned. Bottom line, I still need (4) 33C pieces that are the same length as my others and that are completely finished. Actually, I may need (6) of them, (2) of the original one's that are correct in length are bent and I'm trying to find out if there is a way to fix them myself. Here are the ways that I know of that the company can help resolve this issue,1) Place a new order for 33C's (If they have 33C pieces that are completely finished, (don't need to be cut) and accurately measure the same length as my others) I would even send them one of mine to measure so there are no misunderstandings.2) Place a new order for 33C's (If they are unwilling or can't guarantee the parts to be the same length as my others, I will simply order them over sized and have them cut/anodized elsewhere) 3) At the very, very least tell me where I can purchase the 33C aluminum material and I will have it cut to size and anodized myself.I am not trying to give anyone a hard time and only trying to get replacement 33C's that are the same size and same condition as the 20 pieces that I have. I am not even asking for a refund, I am asking for help to get these replacement parts so I can use my enclosure and will pay for them.
In response to [redacted] regarding a replacement part order that he placed March of He stated that the replacement parts received were not correct or in complete conditionAs per email dated March of he specified the desired the "aluminum laminate panel must be square and measure at least 22.125" x 46.125" (corner to corner) The four 33C's must measure 43.937" - 43.968" in length and the 33S must measure 44.875" - 44.906" in length." ( [redacted] )Please see attached sales receipt noting the desired measurements as specified above were placed on the sales receipt Three shop employees measured all pieces before they were shipped to make sure they were per ***'s standards The replacement pieces that were sent out were accurate in length [redacted] had emailed [redacted] stating that the aluminum pieces were cut off on the ends leaving a silver edge The measurements that [redacted] requested were not a standard measurement therefore needed to be cut to his exact specifications there fore needed to be cut [redacted] stated he wanted us to return the product and have his pieces re-anodized at our expense He was told that we would not be able to re-anodize his order nor any order that is a custom sizingWe order specific lengths of aluminum that are pre-cut and anodized and are done in large batch quantitiesOnce a piece of aluminum is anodized we are not able to be sent out on a single piece basis to get it re-anodized, it is an expensive process to do in large quantities and to get his specific lengths anodized we would have to purchase a large batch and it was it was custom measurements that we would not be able to sell to other customers The desired settlement is for him to place a new order in correct or complete condition, which again was done accurately per his measurements His actual complaint per our email conversation is to have the product re-anodized which is not able to be done therefore we cannot and will not be able to place a new order
*** can reorder the 33C with our standard measurements to avoid cutting the aluminum, this way the full piece of aluminum will be anodized on both ends
In response to [redacted] regarding a replacement part order that he placed March 2 of 2015. He stated that the replacement parts received were not correct or in complete condition. As per email dated March 2 of 2015 he specified the desired the "aluminum laminate panel must be square and...
measure at least 22.125" x 46.125" (corner to corner) . The four 33C's must measure 43.937" - 43.968" in length and the 33S must measure 44.875" - 44.906" in length." ([redacted]). Please see attached sales receipt noting the desired measurements as specified above were placed on the sales receipt. Three shop employees measured all pieces before they were shipped to make sure they were per [redacted]'s standards. The replacement pieces that were sent out were accurate in length. [redacted] had emailed [redacted] stating that the aluminum pieces were cut off on the ends leaving a silver edge. The measurements that [redacted] requested were not a standard measurement therefore needed to be cut to his exact specifications there fore needed to be cut. [redacted] stated he wanted us to return the product and have his pieces re-anodized at our expense. He was told that we would not be able to re-anodize his order nor any order that is a custom sizing. We order specific lengths of aluminum that are pre-cut and anodized and are done in large batch quantities. Once a piece of aluminum is anodized we are not able to be sent out on a single piece basis to get it re-anodized, it is an expensive process to do in large quantities and to get his specific lengths anodized we would have to purchase a large batch and it was it was custom measurements that we would not be able to sell to other customers. The desired settlement is for him to place a new order in correct or complete condition, which again was done accurately per his measurements. His actual complaint per our email conversation is to have the product re-anodized which is not able to be done therefore we cannot and will not be able to place a new order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There still are some misunderstanding between Adam's Specialty Products and I. First thing, I placed an order for (1) replacement aluminum laminate panel that was not correct in size. This was not the first time this has happened with the aluminum laminate panels, but I have resolved this issue myself by finding another source for the material and a company that was able to cut the panels accurately to size. I am not blaming anyone and understand if the company doesn't have the tools to cut accurately. The single 33S aluminum piece that I ordered was correct in length and anodized on both ends, therefore no issues.Now the only issue is with the (4) 33C's, all four were unfinished on one end and only (1) was correct in length. I don't care if ten people measured the pieces, (3) of them were not within the companies tolerance of 1/32" and I have no reason to lie about this. Also, I would have never ordered the 33C's if I knew they would be unfinished on one end, simply because that is not the way they are intended to be and don't match all my other (20) pieces. Second thing, I am not ordering custom sized parts, I am simply trying to replace the parts that were either damaged or incorrect in length that came with my original purchase. I need the 33C's to be finished completely and that are the same size (within 1/32") as all my other (20) pieces so that everything lines up and fits good. Third thing, I never stated or expected the company to be responsible for anodizing/re anodizing these parts, in fact I clearly stated that I would pay for it in a letter that I wrote to the company. As I mentioned before, I tried to send back these 33C's and the package was refused and sent back to me. I don't even have these 33C's pieces, they were discarded since they couldn't be returned. Bottom line, I still need (4) 33C pieces that are the same length as my others and that are completely finished. Actually, I may need (6) of them, (2) of the original one's that are correct in length are bent and I'm trying to find out if there is a way to fix them myself. Here are the ways that I know of that the company can help resolve this issue,1) Place a new order for 33C's (If they have 33C pieces that are completely finished, (don't need to be cut) and accurately measure the same length as my others) I would even send them one of mine to measure so there are no misunderstandings.2) Place a new order for 33C's (If they are unwilling or can't guarantee the parts to be the same length as my others, I will simply order them over sized and have them cut/anodized elsewhere) 3) At the very, very least tell me where I can purchase the 33C aluminum material and I will have it cut to size and anodized myself.I am not trying to give anyone a hard time and only trying to get replacement 33C's that are the same size and same condition as the 20 pieces that I have. I am not even asking for a refund, I am asking for help to get these replacement parts so I can use my enclosure and will pay for them.