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Mahogany and More, Inc.

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Reviews Mahogany and More, Inc.

Mahogany and More, Inc. Reviews (12)

The parts involved are covered under the manufacturer's warrantyThe replacement parts were ordered on behalf of the customer in early December but were not immediately available from the supplierOn December 19th the supplier notified us that the part would not be available until March
Follow- up on March 5th did not provide a definitive ETAFollow-ups were made several times since but as of today the manufacturer has still not provided an exact date for the replacement partWe hope to hear back from the supplier within a day or two.
Related emails:
*** *** *** ***
*** *** *** ***
*** *** *** ** *** ** *** **
*** *** *** ***
*** *** ***
**
Best Regards,
Diana R***
Customer Service
Commercial Office Division
Phone: ###-###-####/###-###-####
Fax: ###-###-####
***
*** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** ***
** ***
Yes
that's rightTo be shipped to *** *** in NYPlease
ship ASAPThank
you,
Bill
On
Mon, Mar 9, at 12:PM, Diana R*** ***
wrote:
From
DECEMBER?? FOR THE ***
Best Regards,
Diana R***
Customer Service
Commercial Office Division
Phone: ###-###-####/###-###-####
Fax: ###-###-####
***
*** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** ***
Hi
Diana,
Have
the drawers arrivedWe need ours as soon as they arriveThank
you,
***
Mahogany
and More
On
Fri, Dec 19, at 9:AM, Diana R*** ***
wrote:
Hello,
I
have some not so good newsI just got a call from the plant and we do not have
any of those RSF drawersWe have switched factories and won’t be getting
anymore in until MARCHWould you like me to keep the order in until they come
in stock?
Best Regards,
Diana R***
Customer Service
Commercial Office Division
Phone: ###-###-####/###-###-####
Fax: ###-###-####
***
*** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** ***
The
right side drawer is neededThank
you,
***
On
Mon, Dec 15, at 11:AM, Diana R*** ***
wrote:
Do
you need an RSF or the center keyboard drawer?
Best Regards,
Diana R***
Customer Service
Commercial Office Division
Phone: ###-###-####/###-###-####
Fax: ###-###-####
***
*** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** ***
Hello
Diana,
Please
send a RSF drawer for the *** *** Writing Desk referenced on Invoice
#*** to our customer:
*** ***
*** *** *** ***
*** ** ***
*** ***
*** *** ** *** ** *** *** *** ***
*** ***
*** ***

We infomed *** early on that the item was delayed by the manufacturer and on back orderOn at least occasions I personally intervened to offer *** *** a full refund since, the console table was in a prolonged back order. *** did not want to canel the order for a refund and asked us to keep it openWe provided her with the information received from ***, wich was to push back to expected arrival date at least timesAs the item continued to be delayed, we offered her, and she accepted a percent discount off the purchase price for the inconvenience of the delayWhen the table finally arrived, it was delivered to her that same week without delay on our partI am not aware of any difficulties in the delivery as the item was brought to her promptly after its arrival to us
If there is something we did wrong in the delivery process, she can call me and we will offer a refund of delivery charges
***
sales manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Mahogany and More did not tell me "early" in the process that there would be a delay, nor did they initiate the conversation about the delay as their letter infers I began calling them after the promised delivery date had already passed I made numerous phone calls which no one answered; numerous phone calls where the promised folland return calls were never made; left multiple voice mails which were never answered; and sent emails which were also unansweredIt was not until very late in the timeline that *** informed me that the manufacturer had sent Mahogany and More the table but that Mahogany and More hadn't received it I asked that he have the manufacturer deliver another table, which he agreed to do and was done I received the table approximately months after the order was placed, rather than the promised to weeksWhile *** is correct that he --finally--managed to have the table delivered months later and did give me a small discount, this did not eliminate the fact that their customer service department is a disaster, as noted above Mahogany and More cannot provide a positive buying experience unless and until they get their customer service people to answer all phone calls and emails and then respond/follin an effective, timely manner
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am do not fully accept the response made by the business.  They promised delivery in 2 to 5 weeks and instead it took almost 3 MONTHS for delivery.  Their customer service was very poor--no answers to emails and voice mails; promised follow-up calls never made.  Getting to the point of the table being delivered to my home was a nightmare.
Regards,
[redacted]

As the customer requested, she received a full refund for all the parts not yet delivered on August 8th.

We are working with the customer to provide a replacement set and return the original. This week [redacted] proposed a slightly different list of items for exchange and we have agreed to order and deliver them, providing the replacement dining table later when it becomes available, on...

a separate delivery trip.

---------- Forwarded message ----------
From: Mahogany & More <[email protected]>
Date: Fri, Apr 11, 2014 at 6:39 PM
Subject: RE: [redacted]
To: [redacted] <[redacted]>
Cc:...

[email protected]
[redacted],
 
[redacted] table was delivered earlier today and she has been satisfied.
 
[redacted]
---------- Forwarded message ----------
From: Mahogany & More <[email protected]>
Date: Fri, Apr 11, 2014 at 6:39 PM
Subject: RE: [redacted]
To: [redacted] <[redacted]>
Cc: [email protected]
[redacted],
 
[redacted] table was delivered earlier today and she has been satisfied.
 
[redacted]

This customer was refunded promptly within one days of the request to cancel.
The buyer left a voice message late in the day of November 5th asking to cancel. she also sent an email requesting to cancel in the late evening of November 5th after business hours
She filed this...

complaint early in the morning of November 6th (630 AM??) before our stores opened, suggesting that we did not respond.
We do not respond during the non business hours.
This buyer lives 5 states away from our store and  purchased a sofa on our website, which advertises long distance delivery times of 3 to 5 weeks. She canceled the order because she was expecting it within 10 days.
We offered to deliver it way ahead of schedule but she simply wanted to cancel and we accomodated her promptly even though it was in conflict with our terms. This should not have resulted in a Revdex.com complaint.
We expect some basic screening of the merits of a  complaint before seeing something like this.
Sincerely,
Timothy F[redacted]
Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
After calling this company again on Wednesday, March 18th, I was getting the run around with excuses as to why this wasn't handled in a more timely fashion. 
The Representative from Mahongany and More stated he would call me back Thursday, March 19th to give me an update on the situation and he never called.
I would like for the Mahongany and More to pick up the desk and refund my money.  I have waited longer then necessary for this to be resolved.
Regards,
[redacted]

Review: On Jan. 27th, 2014 I placed an online order for a sofa table with the company. I received several confirming emails and was given order #[redacted]. One of email confirmations stated that delivery would occur in 2 to 5 weeks.

As of this coming Monday, I have been waiting 8 weeks, with absolutely no status update whatsoever. I still haven't received delivery and, despite leaving numerous voice massages and emails, cannot get the company to tell me the status of my order. Normally, when I call or try to chat, no one picks up. On two occasions, I spoke to a gentleman named [redacted] and a gentleman named [redacted] who promised to get back to me the next day and never did. The online chat service and the phone lines always say no one is available to assist.Desired Settlement: I would like to have the table delivered ASAP in excellent condition. I would also like to have Mahogany and More respond to my inquiries as to the status of my table'd delivery date.

Business

Response:

---------- Forwarded message ----------

From: Mahogany & More <[email protected]>

Date: Fri, Apr 11, 2014 at 6:39 PM

Subject: RE: [redacted]

To: [redacted] <[redacted]>

Cc: [email protected]

[redacted],

[redacted] table was delivered earlier today and she has been satisfied.

---------- Forwarded message ----------

From: Mahogany & More <[email protected]>

Date: Fri, Apr 11, 2014 at 6:39 PM

Subject: RE: [redacted]

To: [redacted] <[redacted]>

Cc: [email protected]

[redacted],

[redacted] table was delivered earlier today and she has been satisfied.

Review: I placed an order for a couch on October 25, 2014. When I called on November 5, 2014, I was told it won't ship for another week. I have requested to cancel the order but have not gotten a response. I would like to cancel the order and receive a refund.Desired Settlement: Refund of $624.34

Business

Response:

This customer was refunded promptly within one days of the request to cancel.

The buyer left a voice message late in the day of November 5th asking to cancel. she also sent an email requesting to cancel in the late evening of November 5th after business hours

She filed this complaint early in the morning of November 6th (630 AM??) before our stores opened, suggesting that we did not respond.

We do not respond during the non business hours.

This buyer lives 5 states away from our store and purchased a sofa on our website, which advertises long distance delivery times of 3 to 5 weeks. She canceled the order because she was expecting it within 10 days.

We offered to deliver it way ahead of schedule but she simply wanted to cancel and we accomodated her promptly even though it was in conflict with our terms. This should not have resulted in a Revdex.com complaint.

We expect some basic screening of the merits of a complaint before seeing something like this.

Sincerely,

Timothy F[redacted]

Manager

Review: On April 13, 2014 I ordered furniture from this organization. I have used their chat, phone and email week after week for delivery dates with promises to provide, but to no avail. I ordered 4 pieces of furniture. Only after threats did I finally get a delivery date for a desk and a chair, and it finally arrived 3 months late. I still have two items outstanding their item number [redacted] Buffer Server Credenza and [redacted] upholstered chair. I can not get any information out of them on these items. Finally not being able to reach them, I sent a email on July 10 to cancel these two items and reimburse my [redacted] Card. I have heard nothing. Trying to reach them this morning, I can not reach them. I either want the items delivered immediately or I want a credit back to my credit card with the full amount they charged for the products and shipping. This is a shabby organization. I've never seen such poor service.Desired Settlement: delivery of items ordered in perfect condition IMMEDIATELY or an immediate credit to my [redacted] card.

Business

Response:

As the customer requested, she received a full refund for all the parts not yet delivered on August 8th.

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Description: Furniture - Retail, Furniture - Outdoor

Address: 1620 E Circle Drive, Oaks, Pennsylvania, United States, 19456

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