[redacted] ,I have reviewed your complaint and the notes on your order I apologize for the color difference The manufacturer sends us the images of the patterns to put on our website The image they gave us is completely different from the book We will be happy to issue you a refund without the restocking and shipping fees once you send back the wallpaper Please let me know if you have received the RA for the return.Sincerely, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thanks for sending me the complaint We have a facebook coupon for customers who like us on facebook The coupon clearly says some restrictions apply The pattern this customer ordered was not eligible for the discount She also ordered an invalid quantity which is also
clearly stated on our website if an odd quantity is ordered a $cut fee will be charged Our free ground shipping is only good on orders over $99, which is also clearly stated on our website We never threatened her, in fact we called her and offered to waive the shipping, which was $ When she tried to re-order the 5% discount did come through which was less than the $free shipping we offered her She called back and wanted free shipping and the 5% discount which we told her we could not do She told us she wanted to cancel her order We have cancelled her order and refunded her money on 11/7/2014. Sincerely,*** ***
I just saw an additional email received from customer on 4/6. Claiming her apartment was robbed and she only has rolls to return. I will issue a refund of $for the paper she is able to return. Here is a copy of the email.Returning 4rolls I have left..my apt was robbed..and They took rolls ...and my other unopened *** boxes..please reimburse for the four...Thank you ***...I am looking now..will b in touch..***The return sticker has been issued and you should receive within the next days.If you find something you are interested in, let me know and I will check it out for youWe have over books in our showroom so I can pull and check color waysIf I don't have the book, I will see that you receive a sample to verify the color before ordering.Best regards,*** ***I will wait for the return tag...also search Brewster for another paper...but I need return sticker...thank you***RETURN AUTHORIZATIONONLY UNOPENED DOUBLE ROLLS ARE RETURNABLEA call tag is being mailed to you from the distributorThese labels can take up to business days to arrive.Please write this number in large letters on the outside of the package: ***When the label arrives please affix to the package and drop off at the nearest *** or *** whichever is indicatedCredits can take up to days to be issuedA restocking fee of 25% ($134.88) will be deducted from your creditReturn shipping fees ($15) will also be deductedYour credit will be in the amount of $ 389.64If you have any questions please contact:*** *** ***
***,I have reviewed your complaint and the notes on your order. I apologize for the color difference. The manufacturer sends us the images of the patterns to put on our website. The image they gave us is completely different from the book. We will be happy to issue you a
refund without the restocking and shipping fees once you send back the wallpaper. Please let me know if you have received the RA for the return.Sincerely,*** ***
[redacted] ,I have reviewed your complaint and the notes on your order I apologize for the color difference The manufacturer sends us the images of the patterns to put on our website The image they gave us is completely different from the book We will be happy to issue you a refund without the restocking and shipping fees once you send back the wallpaper Please let me know if you have received the RA for the return.Sincerely, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thanks for sending me the complaint We have a facebook coupon for customers who like us on facebook The coupon clearly says some restrictions apply The pattern this customer ordered was not eligible for the discount She also ordered an invalid quantity which is also
clearly stated on our website if an odd quantity is ordered a $cut fee will be charged Our free ground shipping is only good on orders over $99, which is also clearly stated on our website We never threatened her, in fact we called her and offered to waive the shipping, which was $ When she tried to re-order the 5% discount did come through which was less than the $free shipping we offered her She called back and wanted free shipping and the 5% discount which we told her we could not do She told us she wanted to cancel her order We have cancelled her order and refunded her money on 11/7/2014. Sincerely,*** ***
I just saw an additional email received from customer on 4/6. Claiming her apartment was robbed and she only has rolls to return. I will issue a refund of $for the paper she is able to return. Here is a copy of the email.Returning 4rolls I have left..my apt was robbed..and They took rolls ...and my other unopened *** boxes..please reimburse for the four...Thank you ***...I am looking now..will b in touch..***The return sticker has been issued and you should receive within the next days.If you find something you are interested in, let me know and I will check it out for youWe have over books in our showroom so I can pull and check color waysIf I don't have the book, I will see that you receive a sample to verify the color before ordering.Best regards,*** ***I will wait for the return tag...also search Brewster for another paper...but I need return sticker...thank you***RETURN AUTHORIZATIONONLY UNOPENED DOUBLE ROLLS ARE RETURNABLEA call tag is being mailed to you from the distributorThese labels can take up to business days to arrive.Please write this number in large letters on the outside of the package: ***When the label arrives please affix to the package and drop off at the nearest *** or *** whichever is indicatedCredits can take up to days to be issuedA restocking fee of 25% ($134.88) will be deducted from your creditReturn shipping fees ($15) will also be deductedYour credit will be in the amount of $ 389.64If you have any questions please contact:*** *** ***
***,I have reviewed your complaint and the notes on your order. I apologize for the color difference. The manufacturer sends us the images of the patterns to put on our website. The image they gave us is completely different from the book. We will be happy to issue you a
refund without the restocking and shipping fees once you send back the wallpaper. Please let me know if you have received the RA for the return.Sincerely,*** ***