I have had nothing but negative experiences this year with Sharp Community Medical GroupIt took us weeks to get an appointment with a doctor, then months to get an appointment for my wife to see a specialist (allergist), even though she was having breathing problems, breaking out in hives every day, etcThey just didn't care that it was an emergency when we called to request an expedited appointmentThey also refused to work with us when trying to combine policies based on a qualifying event (marriage), stating we missed the deadline by days (days apparently is the deadline to make changes from a qualifying event...) and they wouldn't even consider an exception for usI'll gladly take out nearly $10k we give them a year to another provider who has some compassion! NEVER again with SharpI will be telling everyone I know to stay away
I have a been sent a bill from Sharp Grossmont Hospital with all the wrong procedures I had done including the wrong insuranceWhen I spoke with the billing dept regarding my bill she couldnt help me with any of my questions as to why I was getting billed for a procedure I didnt have and why they had the incorrect insurance informationShe could only tell me that it was a courtesy call and she couldnt help with any of my questionsShe told me what she could do was send me an itemized bill to help explain what I was being charged for but I have yet to see any itemized billThis is a bill they are sending me without any explanation as to what Im payingNo CPT Codes, nothingThis is ridiculous
In February I was in the process of scheduling a minor outpatient surgery when I got laid off from my job My insurance was valid through the end of February, but I had a 20% coinsurance and needed to know how much the surgery would cost me I do not have a medical billing background, and have not had any major surgeries or procedures done recently, so I had no idea how much this surgery (or any surgery) would cost I was advised that someone from the hospital would contact me the week before the surgery to advise me of my out-of-pocket expense No one ever contacted me, so days before my surgery I start making frantic calls to the hospital, the billing office, and my doctor's office in an attempt to determine the costs to decide if I could afford the surgery While the hospital and the billing office were not able to assist me, I was able to speak to Robin, the "business manager" of my doctor and surgeon DrMark Zyman Robin spoke to DrZyman who provided her with the b
This insurance company is a jokeTheir customer service department is completely ineptMost of their reps work outside their house & seem bothered when you call with any questions or concerns on your accountYou can hear kids loudly calling for "mommy" in the background & dogs barking into the phoneI've literally spent months making phone calls- over calls to various reps/ supervisors regarding separate reimbursements that were submitted over months agoI'm given conflicting answers like "Yes, we have everything we need & are processing your reimbursement & everything was authorized" to days later "I don't see anything regarding your reimbursements on your accountSend it back in" I've sent in the same forms times & still no one, not even supervisors have any clue what the status isThey also continuously over-bill my bank account for premiums (I'm on auto pay) & then claim it was "a system glitch", then they do an "audit on my account" which takes months in order to get credited what they overcharged me onTo resolve any issue it takes months & most issues are never resolvedThey are thieves & their "customer service" department is more of a "customer torture" departmentIt honestly is torture to have to speak to anyone in their companyExpect clueless agents if you ever have to call them, hung up phone calls & hours on holdDefinitely not renewing my health insurance with this incompetent health insurance company
Horrible billing departmentWas seen for Federal Labor & Industries injury they never billed it to the L&I insurance and never billed my health insurance either then sent my account to collections stating they had sent me statements in less than months, come to find out they sent one statement and it was not to the address on my intake sheetThey have every bit of information needed to bill this to both L&I or my health insurance for I am covered by bothThey called the Kaiser Medical insurance for eligibility in CA instead of WA as it clearly states on my Insurance card they scanned into their system Yet they gave the L&I information to the outside providers that were involved in my care and they billed the claim and were paidI am not sure how this place runs when they have the information and don't know how to use it It is still pending and I have spent countless hours on the phone with themI am a Federal employee being turned into collections and it is all because they CANNOT do their job correctlyI wish I could bill them for the time I have spent explaining to them how to do their job correctlyIf you have a billing problem you need to stay on top of itManagers never return calls you have to keep wasting time calling until you finally get themThey need to be trained and be responsible for their poor actions
The Sharp hospital wants to charge me the bill $2044, but the Sharp didn't ask the student insurance to pay my billThe reason is they believe I was hurt by a carHowever, the real situation is I was hit by a Kart(a toy car) And I already told the situation to the hospital, but the hospital still ask me to pay rather than insurance companyAnd I just a student and don't have enough money, and I think this price is not reasonable, $is too expensive, and hosptial didn't give me material treatment
Sharp wrongly coded my bill, got it uncovered by Insurance, multiple phone calls with their customer care didn't helpThey just want to *** money in disguise without communicating that to the customerTotally unsatisfied
Sharp Rees Stealy, a plan under Sharp Healthcare has consistently made billing mistakes, and has not corrected the mistakes in a timely manner, or with repeated phone calls, when the mistakes are brought to their attention
On 07/07/I received treatment for a medical condition through Sharp Rees Stealy (aka SRS) I receive treatment for this condition every months, and have to pay out of pocket until I satisfy the deductible for my insurance provider Iin 08/I received and paid a bill from SRS for $(conf 20305006) In 09/I discovered that SRS had neglected to file a claim on my behalf for the 07/07/date of service, and therefore I could not receive credit for payment towards my deductible with my insurance company At least phone calls with *** *** (619-644-6935) and one phone call with ***’s manager *** *** (619-644-6978) did not result in a claim being sent to my insurance In contact with the SRS general billing department 11/10/(858-499-2410),
Complaint: I received an Authorization for Surgery from Sharp Rees-Stealy Medical Group acting for/as Health NetThe Authorization indicated “You may have a co-payment at the time services are rendered.” I paid my $co-pay on the day services were performed (02/29/2016) at Sharp Memorial HospitalAt no time was I informed of any potential additional cost, or presented with an itemized explanation of items not covered I was not made aware of any contracted pricing between Sharp Memorial and Sharp Rees-Stealy Medical GroupWith this knowledge I consented to the Surgical Procedures recommended by and performed by my ETN Specialist
I have had nothing but negative experiences this year with Sharp Community Medical GroupIt took us weeks to get an appointment with a doctor, then months to get an appointment for my wife to see a specialist (allergist), even though she was having breathing problems, breaking out in hives every day, etcThey just didn't care that it was an emergency when we called to request an expedited appointmentThey also refused to work with us when trying to combine policies based on a qualifying event (marriage), stating we missed the deadline by days (days apparently is the deadline to make changes from a qualifying event...) and they wouldn't even consider an exception for usI'll gladly take out nearly $10k we give them a year to another provider who has some compassion! NEVER again with SharpI will be telling everyone I know to stay away
I have a been sent a bill from Sharp Grossmont Hospital with all the wrong procedures I had done including the wrong insuranceWhen I spoke with the billing dept regarding my bill she couldnt help me with any of my questions as to why I was getting billed for a procedure I didnt have and why they had the incorrect insurance informationShe could only tell me that it was a courtesy call and she couldnt help with any of my questionsShe told me what she could do was send me an itemized bill to help explain what I was being charged for but I have yet to see any itemized billThis is a bill they are sending me without any explanation as to what Im payingNo CPT Codes, nothingThis is ridiculous
In February I was in the process of scheduling a minor outpatient surgery when I got laid off from my job My insurance was valid through the end of February, but I had a 20% coinsurance and needed to know how much the surgery would cost me I do not have a medical billing background, and have not had any major surgeries or procedures done recently, so I had no idea how much this surgery (or any surgery) would cost I was advised that someone from the hospital would contact me the week before the surgery to advise me of my out-of-pocket expense No one ever contacted me, so days before my surgery I start making frantic calls to the hospital, the billing office, and my doctor's office in an attempt to determine the costs to decide if I could afford the surgery While the hospital and the billing office were not able to assist me, I was able to speak to Robin, the "business manager" of my doctor and surgeon DrMark Zyman Robin spoke to DrZyman who provided her with the b
This insurance company is a jokeTheir customer service department is completely ineptMost of their reps work outside their house & seem bothered when you call with any questions or concerns on your accountYou can hear kids loudly calling for "mommy" in the background & dogs barking into the phoneI've literally spent months making phone calls- over calls to various reps/ supervisors regarding separate reimbursements that were submitted over months agoI'm given conflicting answers like "Yes, we have everything we need & are processing your reimbursement & everything was authorized" to days later "I don't see anything regarding your reimbursements on your accountSend it back in" I've sent in the same forms times & still no one, not even supervisors have any clue what the status isThey also continuously over-bill my bank account for premiums (I'm on auto pay) & then claim it was "a system glitch", then they do an "audit on my account" which takes months in order to get credited what they overcharged me onTo resolve any issue it takes months & most issues are never resolvedThey are thieves & their "customer service" department is more of a "customer torture" departmentIt honestly is torture to have to speak to anyone in their companyExpect clueless agents if you ever have to call them, hung up phone calls & hours on holdDefinitely not renewing my health insurance with this incompetent health insurance company
Horrible billing departmentWas seen for Federal Labor & Industries injury they never billed it to the L&I insurance and never billed my health insurance either then sent my account to collections stating they had sent me statements in less than months, come to find out they sent one statement and it was not to the address on my intake sheetThey have every bit of information needed to bill this to both L&I or my health insurance for I am covered by bothThey called the Kaiser Medical insurance for eligibility in CA instead of WA as it clearly states on my Insurance card they scanned into their system Yet they gave the L&I information to the outside providers that were involved in my care and they billed the claim and were paidI am not sure how this place runs when they have the information and don't know how to use it It is still pending and I have spent countless hours on the phone with themI am a Federal employee being turned into collections and it is all because they CANNOT do their job correctlyI wish I could bill them for the time I have spent explaining to them how to do their job correctlyIf you have a billing problem you need to stay on top of itManagers never return calls you have to keep wasting time calling until you finally get themThey need to be trained and be responsible for their poor actions
The Sharp hospital wants to charge me the bill $2044, but the Sharp didn't ask the student insurance to pay my billThe reason is they believe I was hurt by a carHowever, the real situation is I was hit by a Kart(a toy car) And I already told the situation to the hospital, but the hospital still ask me to pay rather than insurance companyAnd I just a student and don't have enough money, and I think this price is not reasonable, $is too expensive, and hosptial didn't give me material treatment
Sharp wrongly coded my bill, got it uncovered by Insurance, multiple phone calls with their customer care didn't helpThey just want to *** money in disguise without communicating that to the customerTotally unsatisfied
Sharp Rees Stealy, a plan under Sharp Healthcare has consistently made billing mistakes, and has not corrected the mistakes in a timely manner, or with repeated phone calls, when the mistakes are brought to their attention
On 07/07/I received treatment for a medical condition through Sharp Rees Stealy (aka SRS) I receive treatment for this condition every months, and have to pay out of pocket until I satisfy the deductible for my insurance provider Iin 08/I received and paid a bill from SRS for $(conf 20305006) In 09/I discovered that SRS had neglected to file a claim on my behalf for the 07/07/date of service, and therefore I could not receive credit for payment towards my deductible with my insurance company At least phone calls with *** *** (619-644-6935) and one phone call with ***’s manager *** *** (619-644-6978) did not result in a claim being sent to my insurance In contact with the SRS general billing department 11/10/(858-499-2410),
Complaint: I received an Authorization for Surgery from Sharp Rees-Stealy Medical Group acting for/as Health NetThe Authorization indicated “You may have a co-payment at the time services are rendered.” I paid my $co-pay on the day services were performed (02/29/2016) at Sharp Memorial HospitalAt no time was I informed of any potential additional cost, or presented with an itemized explanation of items not covered I was not made aware of any contracted pricing between Sharp Memorial and Sharp Rees-Stealy Medical GroupWith this knowledge I consented to the Surgical Procedures recommended by and performed by my ETN Specialist