Mahr Towing & Recovery, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

This is response to complaint [redacted] did in fact purchase a Jeep Wrangler from us in December At that time we had run out of contracts for the bank the Jeep was being financed through [redacted] took possession of the vehicle on that day and was asked to come back and sign the bank loan agreementHe owns a business about miles from the dealershipHe agreed and when he returned days later he read the loan agreement and was not happy with the pre payment penalty and the processing fee [redacted] decided to pay cash (check) for the vehicle and said he would drop it off laterWe agreed and he returned a week later with the checkWe then proceeded to process the dealWhile going through the office they discovered that [redacted] *** had changed where he wanted the vehicle titled and the taxes were wrongHe lives in WV which has a different sales tax rate (5%) as where his business is located in OH (7.25%)We had collected taxes for WV and he wanted it titled in OHOur deal was shortWhen this was brought to my attention, I immediately told my Manager that we would make up the difference in taxesAt the same time I was talking to my Manager my salesman was on the phone with [redacted] explaining what had happenedA simple miscommunication [redacted] got very upset and hung up on my salesmanI had my Manager call him back and explain we had already decided to make it rightHe hung up on him alsoHe showed up at the dealership and gave the keys to the Finance Manager and said he wanted his money back and leftI personally called him to talk about itI explained that he had been driving the vehicle for two weeks, we did nothing wrong during this transaction which he completely agreedI told him I was not refunding his money and he should come and get his JeepI received a letter from an attorney requesting [redacted] money back which I turned over to my attorneyThe attorneys communicated and [redacted] called me to tell me he would be picking up his vehicle as his attorney had instructed him to doI offered to deliver the vehicle and he accepted.Sorry if I rambled on and onThis one really got to me,,,,,,, If you need anything further please don't hesitate to call or emailThanks ***

The vehicle was brought into our shop on September 20, with a concern of "at times trans jerks no power and acted like it wants to stall"Our technician test drove the vehicle and found that the vehicle was operating in a conditionThere were no stored codes at that timeService Advisor contacted the Jeep dealer to make an appointment for them to inspectWe were told by the Jeep dealership that there was no need this was a conditionThere was no charge to the customer for this service visitIf the customer wants me to change the transmission fluid and filter I would be happy to do this at no charge to the customer, good will repairI do want to make it perfectly clear that I am in no way stating that this will fix the problem that the customer is experiencingIf the customer feels that this operation of the vehicle is out of the norm I would be happy to personally go for a test drive with the customer so that they can show me exactly what they feelIf the customer would like to trade in the vehicle I would also be willing to trade them out of that Jeep Compass into something that they would be happy withI am in no way stating that I am refunding their money but I would be willing wo attempt a trade of some typeIn addition, this vehicle was sold to [redacted] with a lifetime warranty that covers engine, transmission internally lubricated parts with a two hundred dollar deductible in the case of failureLastly, I received this complaint on September 18th from the [redacted] program case ***which I responded to on September 25th at 3:52pmTo date I have not heard or read anything from that complaintIn closing I want to make it clear that I am willing to work with this customer in a couple of different ways, my goal is to make certain my customers are satisfied and happyIf the customer would like to reach out to me personally I would be happy to take that callRespectfully [redacted] President

I'm not exactly sure what the consumer would like me to do at this pointIn my response I did in fact apologize for what happened and I was not informed that additional work was neededI can offer two resolutions to the current complaintGet the Chevrolet Cruze back into the Service Department and I will personally test drive the vehicle with the customer to see exactly what is happening and work with my technician to make certain we resolve the issueWhile the vehicle is in the shop I would supply her with a no charge rental vehicleAttempt to trade her into a different vehicleI am not guarenteeing I can do this since I dont know the all details of the situation at this pointI would certainly try my bestAgain, any further information needed please dont hesitate to call***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
So I've tried to talk to *** Chevrolet in *** city NC, and they aren't going to help meNow they're saying the same problem has to occur three times for them to do anything and that's absolutely ridiculousI was sold a lemon and this isn't rightI hope you can help me
Regards,
*** ***

We have been in contact with the customer regarding these concernsWe have new parts on order to address these issues and will contact the customer as soon as they arrive
If you have any further questions please dont hesitate to call
Respectfully
*** * ***
Vice President
Whiteside
of St Clairsville, Inc

My apologies for being late on my response to this complaint. I am usually very quick to respond and I have gotten back into town after a 10 day vacation. I have looked into this complaint and agree that there was some miscommunication on the part of my Service and Parts Department and for that I...

apologize. Most importantly we have repaired the vehicle by replacing the camshaft posttion actuator solenoid valve. This was performed on repair order number [redacted] which the customer was given a copy of. These repairs were done at no charge to the customer. If you have any additional questions please feel free to call me at [redacted] Thank you T[redacted] Whiteside of St Clairsville, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The vehicle was brought into our shop on September 20, 2017 with a concern of "at times trans jerks no power and acted like it wants to stall". Our technician test drove the vehicle and found that the vehicle was operating in a normal condition. There were no stored codes at that time. Service...

Advisor contacted the Jeep dealer to make an appointment for them to inspect. We were told by the Jeep dealership that there was no need this was a normal condition. There was no charge to the customer for this service visit. If the customer wants me to change the transmission fluid and filter I would be happy to do this at no charge to the customer, good will repair. I do want to make it perfectly clear that I am in no way stating that this will fix the problem that the customer is experiencing. If the customer feels that this operation of the vehicle is out of the norm I would be happy to personally go for a test drive with the customer so that they can show me exactly what they feel. If the customer would like to trade in the vehicle I would also be willing to trade them out of that Jeep Compass into something that they would be happy with. I am in no way stating that I am refunding their money but I would be willing wo attempt a trade of some type. In addition, this vehicle was sold to [redacted] with a lifetime warranty that covers engine, transmission internally lubricated parts with a two hundred dollar deductible in the case of failure. Lastly, I received this complaint on September 18th 2017 from the [redacted] program case [redacted]1 which I responded to on September 25th 2017 at 3:52pm. To date I have not heard or read anything from that complaint. In closing I want to make it clear that I am willing to work with this customer in a couple of different ways, my goal is to make certain my customers are satisfied and happy. If the customer would like to reach out to me personally I would be happy to take that call. Respectfully [redacted] President

This is response to complaint [redacted] did in fact purchase a 2013 Jeep Wrangler from us in December 2016. At that time we had run out of contracts for the bank the Jeep was being financed through. [redacted] took possession of the vehicle on that day and was asked to come back and sign the...

bank loan agreement. He owns a business about 2 miles from the dealership. He agreed and when he returned days later he read the loan agreement and was not happy with the pre payment penalty and the processing fee. [redacted] decided to pay cash (check) for the vehicle and said he would drop it off later. We agreed and he returned a week later with the check. We then proceeded to process the deal. While going through the office they discovered that [redacted] had changed where he wanted the vehicle titled and the taxes were wrong. He lives in WV which has a different sales tax rate (5%) as where his business is located in OH (7.25%). We had collected taxes for WV and he wanted it titled in OH. Our deal was short. When this was brought to my attention, I immediately told my Manager that we would make up the difference in taxes. At the same time I was talking to my Manager my salesman was on the phone with [redacted] explaining what had happened. A simple miscommunication. [redacted] got very upset and hung up on my salesman. I had my Manager call him back and explain we had already decided to make it right. He hung up on him also. He showed up at the dealership and gave the keys to the Finance Manager and said he wanted his money back and left. I personally called him to talk about it. I explained that he had been driving the vehicle for two weeks, we did nothing wrong during this transaction which he completely agreed. I told him I was not refunding his money and he should come and get his Jeep. I received a letter from an attorney requesting [redacted] money back which I turned over to my attorney. The attorneys communicated and [redacted] called me to tell me he would be picking up his vehicle as his attorney had instructed him to do. I offered to deliver the vehicle and he accepted.Sorry if I rambled on and on. This one really got to me,,,,,,, If you need anything further please don't hesitate to call or email. Thanks [redacted]

In response to complaint ID [redacted]. We did in fact sell him the new Chevrolet Camaro. We have no records of any service being performed on this vehicle. Due to a notice from General Motors customer assistance that the vehicle was being towed to a dealership my Service...

Manager called Mr. [redacted] on Monday January 15th to ask when it will be arriving.We were unaware of any issues the customer was having with his Camaro. He explained that he is in the [redacted] and stationed in [redacted] and it was not being towed to our dealership.We did in fact confirm that his Camaro was worked on three times by [redacted] Chevrolet, [redacted] NC phone [redacted]. If there is any type of vehicle replacement Mr. [redacted] will have to work through a dealership that is close to his residence.If there is anything that we can do to help this situation please don't hesitate to call or email me.Respectfully Ted S[redacted]