Mahvish Group

I paid these people (Mahvish)$299 last year when I got a computer warning. They did "fix"my problem but I just wasnt sure about what I had just paid a lot of money for and what the end result would be later on.
Then last week I got 4 calls from someone knowing I had bought computer protection last year and even knew the amount. Wanted to credit me what I paid because they were moving to UK! Dont remember them saying who they were but the calls were all No ID, or from a different state each time!
I was curious so I called them today and told them the details. He said it wasnt them, someone trying to scam me! Learned today that what I paid was for 1 year and that I had no Firewall...for almost 3 months! I asked why they didnt inform me it was expiring and he said customers didnt like getting emails! Hmmm. And I was supposed to be calling them every month and give them access to my computer to work on it. I never felt okay with that.
Very stressful, hard to know who is being honest. A company that is supposed to protect me basically stole from me. If they really wanted to credit me honestly, they would do that. DJ

I fell victim to this madness last fall when I got a computer warning. Ended up spending $299 for what I just learned today was for 1 year.
Last week I got a call (no ID) that I answered. This person mentioned what I had purchased and that they were moving to UK and wanted to credit what I paid...hmmmm...didnt feel right so I hung up. They called 3 more times!
From reading these reviews I am almost certain it was them (Ma***sh). When I called them, he assured me it was someone trying to scam me! Also told me my Firewall protection expired this Sept. When I asked why they didnt inform me it was expiring he said customers didnt like getting emails! I was supposed to pay again up to $399 for protection and tech support. Every month supposed to call them and give them access to your computer while they check it out!
It's so sad we have to second guess these situations...we all need computer protection from just these kind of people.
I told him last week..if you're serious about crediting me, you obviously have my info so send me a check!
Totally learned a lesson and feel like they stole from me and totally stressed me out.

I am in the middle of this right know. Don't know why I fell for this scam.
They showed where I entered the wrong amount etc...Not looking in my savings where they had taken it out and the game begins with the gift cards. I still have a pile to give them the numbers . When they call back what should I do and who should I report this to?

I to received a call on April 4, 2018 from a David Wilcot, stating that he was with Mahvish Group and back in December 2017 I had purchased protection anti-virus plan. David addressed me by my name, gave me the correct date and amount of $400.00 for permanent protection. David said the server had failed therefore the company would refund the $400.00, clear all viruses, give me 1 year service for free and install new software protection. As all the information was correct, I believed this to be legit. I gave David access to the computer, he instucted me to go to my online banking and assured me that he had a blank screen on his sde and could not see me enter my user name & password. (Wrong) I proceeded to enter the $400.00 refund into our checking account. Oh no says David, you enter the wrong amount. The $400.00 dollars is now $4400.00. No worries, I said to David, we can reverse the $4000.00 back to you. No says David, this account is used to refund our clients only. They wanted me to go to Best Buy & purchase gift cards. I wanted to know how this would help. David responded that they sometime give their clients gift cards as refunds. B--- S---! This $4400.00 was our money that David & his associates had transferred from our savings account to our checking account. It was two days of them moving money around and stating that they were trying to catch the hackers, mean while they were stealing our money and installing viruses and locking my computer, before I came to realize, this is a SCAM. They used the names David, Alex & Jennifer. Mahvish Group are SCAMMER! BEWARE!

Mahvish Group and the associates who work for them are criminals. They are purveyors of ransomware. They seed the internet with "mines" or "triggers" when you click on an innocent website their virus will lock down your browser with a message under the pretext of a "Microsoft Alert" stating that your computer has been quarantined to prevent infection of other computers and theft of personal identification and banking information. You cannot shut their virus down. It continues to flash and broadcast their visual and audio messages, locking you out of your computer until you succumb and call their toll free help line. If you let them into your computer they will hold you hostage and attempt to extort payment before they will release your computer. In my case they asked $399.99 for a lifetime of their security services. When I told them I could buy a new computer for $299 they dropped their price to $199 before I shut the computer down to sever their link. They did mess the computer up; programs deleted. They totally destroyed my evening when they attacked my computer looking for a lamb chop recipe. The Level 5 Microsoft technician passing himself off as David Watson Tel 844-515-3776 of the "mahvishgroup" immediately called me back on the phone protesting vehemently that he would restore my computer if only I would give him my credit card information and pay him the amount he was asking. These people are criminals. I write this review because it was very distressing and I am still upset. No different than a burglar entering your home.

On the evening of December 14, 2017, I received a phone call from a person who called himself “Alex Wilson,” and identifying himself as a representative of Mahvish Group LLC/Cloud 7 Service, with which I had done business on October 16, 2017. At that time, they gave me a toll free number of 1-844-498-3432. At that time, a Mahvish representative “repaired my computer” for the amount of $99.99 by installing CCleaner, MalwareBytes, and Adware Medic.

On December 14, “Alex” told me that MahvishGroup was merging with another group, Gates Court, because their service had been corrupted, and that the company wanted to refund my money and give me one year of services gratis. He proceeded to get into my bank account to “perform the refund,” giving me all sorts of “Transaction Authentication Codes” to write down and repeat back to him. He gave me a Customer ID of 988-3420-488, A transaction number, a tracking number, an Authentication code, an account number, and a reference number, all of which I have written down.

In the ensuing writing down of numbers for my “refund,” this individual got into my bank account and transferred $4400 from my savings account into my checking account. I did not know this at that time, and “Alex” told me he had made a mistake that could get him fired—he had erroneously refunded me the amount of $4400! “Look and see, you will see this amount in your checking account!” “Please, mam, please,” he wrote in his written instructions to me about the money gram. He wanted me to go to Walmart and send him two moneygram money transfers on two different days to a bank in Mumbai in the name of Laura Par-sky, as he pronounced it, saying the bank would not accept business money orders but would do a “Personal Use” order for a relative, and I was to say that Laura Par-sky was my cousin. The name of the service was moneygram to Moneygram, money in ten minutes. He gave me the following phone number for the money transfer: 91-987-431-7740. He also gave me a telephone number to contact him because I became suspicious of his urging me to do this on a cold night in December, after the banks were closed, and I could not verify anything (760-284-3382). I did phone this number, left a message, and “Alex” later acknowledged receipt of the phone message.

I went to my ATM and checked my bank balances. I saw that not only had $4400 been deposited in my checking but also that the exact same sum had been transferred out of my savings into the checking account. I returned home and was trying to contact my bank when “Alex” phoned again. I confronted him and hung up.

MAHVISH GROUP, LLC

I received a call tonight about returning my $199.00. I have had no use for this service. They are trying to get me to go to Walmart and buy two credit cards, and at this present time I am very confused. Please return the money as soon as possible. I have reported this incident and action will be taken immediately! My phone number is 1-770-401-3467. Please leave a message when you call, as I do not answer my phone, as I get a LOT of this CRAP! Thank you for your immediate response. Judy Kader

Review: On October 22, 2015 I was having trouble with my internet provider, [redacted]'s service starting about 8:00 a.m.. I called them and listened to a prerecorded message saying their technicians were working on the problem. Then about 3:30 p.m. I still didn't have service on my computer. Not knowing whether I had a problem unique to my computer, I booted up my wife's computer to see if her internet service had been restored. I opened one of her browsers and did a search for [redacted].com to see if her internet worked. The [redacted] site came up, but also a message came on the screen saying her website wasn't secure. The name [redacted] appeared in the upper left corner of the message so I assumed the message was from them. The message also gave a phone number to call for assistance. I called the number and got a tech with a horrible accent. He asked for me to allow him to allow access to my computer for diagnosis. At this point in time I thought I was talking to a technician from [redacted]. When he told me it would cost me $150.00 to fix my problem, I became suspicious and asked who he worked for. I think he said something about [redacted]. I told him I wanted him out of the computer. He said if he got out the system would crash. My wife asked me to let her deal with him. After considerable arguing she agreed to pay the $150.00 by electronic funds transfer to get the computer restored.Desired Settlement: I think Marvish Group extorted $150.00 from us and I think the money should be refunded.

Consumer

Response:

The attached files should provide the additional information required.

Business

Response:

Dear [redacted]:We apologize for the misunderstanding between you and our representative. We went ahead and analyzed the call conversation between you and our representative; and we found that my representative tried to educate you, however you misunderstood the representative.We are going ahead and initiating a full refund. Enclosed with this letter is your refund check in the amount of $150.00 for the check that was deposited as payment for services received. We are making this refund in acceptance of our 30 day full refund policy.We regret loosing your business and hope you will continue to do business with us in the future. We look forward to serving customers like you and would appreciate your feedback.Sincerely, -[redacted]

Mahvish Group is a scam. They ask for access to your computer to fix the problem & they charge a fee ($400). About a month later, your computer will start having problems. They hope you will call their tech support line where they will be glad to "fix" your computer again for a fee.

Review: I was having problems with my computer. October 20,2015 I received a call from Mahvish Group stating they got my name from Microsoft. So I continued to converse with them. I had signed up with them for Technical support expert service they promised. I paid them $199.99 electronic funds which gave them access to my bank . Then a "technician" called claimed they were from this Mahvish Group, but on caller Id it came up as unknown name. They requested to have access to my computer to help protect. They had complete control of my computer functions. I called several times to complain I was still having issues, nothing was be fixed and wanted my $199.99 back. No such luck, then on January 29,2016 I received a call from Their refund department. They said they were going to give my $199.99 back, asked for the bank info again and I gave it to him. He said "oops I hit the wrong button and deposited $1,000.00 by accident. I checked account and in fact there was $1,000 deposited into my acct. He said you have send me the $800.00 back by western union. So my wife and daughter drove the western union and did exactly what he said , never hanging up with this man not letting them until transaction was complete. the tracking number was given to him he hung up. in the car wife checked the bank. OMG the $1000 he deposited was no longer there and $814 of our own money had been taken out including the $14 for western Union fee. we now lost $1,014.00 from this so called Mavish Group. My wife and I are both on disability and retired, our daughter is our caregiver. We live on this money. we have 4 bills that we cant pay because of this mess, and we are going to get last fees ect. Not to mention these people have access to our computer and bank info. I had been scammed. I tried calling back and viola NO answer.Desired Settlement: I believed that the Mavish Group Extorted $1,014.00 from my family and feel this should be refunded back to us.

Business

Response:

Hello Mr. [redacted],We have been made aware of your complaint against Mahvish Group LLC just 2 days ago and are contacting you to resolve this issue.We read your complaint and have come to the conclusion that you have been scammed by another party claiming to be from our company. Our records indicate that we had a transaction of $199.99 with you on October 21st, 2015 only and attached is your review of the service received as well as Docusign agreement for the transaction. Furthermore, we never call our customers claiming to be from Microsoft nor do we access their bank account information in any way.Therefore, the best resolution that I can offer you is to give you a refund of $199.99 even though it is past our 30 day full refund policy time window. In the future, kindly do not engage calls from unknown numbers and give access to your personal information.Please let us know if this suggestion is satisfactory to you for the purposes of closing this complaint, and we will mail you a refund check in the amount of $199.99.Best Regards,Mahvish Group LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

the review I saw was helpful but too late. I felt like I was pressured into buying their contract before any work was done. They fixed it. Five or six days later I had a software problem. I called them and was told to call a outside technician to re-install Windows because software was not covered in the contract. I asked for my money back but they will only refund half of it because they did correct the problem the first time I called.

lf. Wish me luck. Would not recommend.