Maid in Usa

Attn: Conciliation & Engagement Specialist, We have confirmed with GM Financial that our customer was billed in error and Chapman Chevrolet will paying the disputed amountWe have also confirmed that there has been no adverse effect on the customers account rating as a result of this situationA check has been processed and will be mailed out this weekPlease let us know if there are any questions or if any additional information is neededSincerely, [redacted] General Manager Chapman Chevrolet

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Would still like reimbursement for the Missing Drivers License, that and employee "took home" and compensation for wasted gas to get to your dealership on several occasions Regards, [redacted]

We have contacted the consumer and will be providing a full refund todayUnfortunately it was not possible to place financing at this timePlease let me know if there are any questions or if any additional information is needed.Sincerely, [redacted] ***General ManagerChapman Chevrolet

Dear [redacted] We will be issuing [redacted] a $goodwill adjustment to compensate her for the duplicate driver license and the gas she used making trips to the dealershipWe will process and put in Mondays mailPlease feel free to contact me if you have any questions or need any additional information Sincerely, [redacted] General Manager, Chapman Chevrolet

The $is OK but not as a service creditMy new car is a and it may be 2-years before I could use a service creditI would like either a gas card or a check that I could use now instead of 2-years from now.I did try to settle this with my salesman back in September when I bought my carI never got a call back after several attempts to settle this wrong doing with Chapman ChevroletI am sorry that it came to this!

Revdex.comAttention: Dispute Resolution ConsultantWe were not able to secure financing at terms that were satisfactory to Ms [redacted] and we apologize for any inconvenience this may have causedA refund of the $Deposit has been processed and will be mailed out tomorrowFeel free to contact me if there are any questions or if any additional information is needed.Sincerely, Tim M***General ManagerChapman Chevrolet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We will send out a $gift card today. Thanks,Chace G***General Manager

To: Revdex.comRe: Revdex.com complaint #*** We have issued a refund to the consumer in the amount of $which is the balance of the $down payment less deductions for mileage and cleaning, which was disclosed to and agreed upon by the consumer in writing, copies of which are attachedPlease
feel free to contact me if there are any questions or if any additional information is needed.Sincerely, *** ***
General ManagerChapman Chevrolet

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11240585, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have confirmed with the consumer that the issue has been resolved to her satisfactionPlease contact me if there are any questions or if any additional information is needed. Sincerely, Tim M***General ManagerChapman Chevrolet

We have reviewed this matter and agree that the customer is due a full refundWill advise on when that will be processed.Sincerely, *** ***
General Manager

I have been made aware of your situationI am not able to discuss the details of your situation publicly here. I respect your privacy and confidentialityIf you would like to discuss your situation further please call me at 480-752- Thanks you Chace G*** General Manager

All issues have since been addressed and resolved to the customers satisfactionPlease contact me directly if there are any questions or if any additional information is needed. Sincerely, Tim M***General ManagerChapman Chevrolet

Our Service Director *** *** has been attempting to reach Mr*** to resolve the concernsso far, there has been no reply from Mr***We will keep trying to reach him and maybe the Revdex.com can help us communicate with him as wellWe would like to keep the file open until we can reach Mr
***.Please feel free to contact me if there are any questions or if additional information is needed.Sincerely,
*** ***General ManagerChapman Chevrolet

I would like to re open until this transaction is complete.I did call Chase at Chapman who told me they wanted to complete the purchaseBut again I have been told that from the get go on a monthly basis.Hopefully he will come
through and this will be finally over. Longtime in waiting and promises.Thank you

Tell us why here...I spoke with *** (*** Mom) this morning. Discussed with her that due the age and mileage on this vehicle, we cannot assume or take any responsibility for the service problems that occurred or may occur after we performed the recall repairsHowever,
as a goodwill gesture only and not out of any liability on our part, we have offered to replace the radiator and hoses at no costI also advised *** that we would not be providing any further free work on this vehicleShe agreed with that and also expressed that she thought the offer that we made was very fair and reasonable and that she would have her daughter call and authorize us to proceed with the workAdditionally, Joanne said she may be pursuing further action or recourse at the manufacturer levelAccordingly, the dealership will consider the matter resolvedPlease feel free to contact me directly if there are any questions or any additional information is needed. Sincerely, *** ***

Revdex.comAttention: Dispute Resolution ConsultantWe were not able to secure financing at terms that were satisfactory to Ms. [redacted] and we apologize for any inconvenience this may have caused. A refund of the $200 Deposit has been processed and will be mailed out...

tomorrow. Feel free to contact me if there are any questions or if any additional information is needed.Sincerely, Tim M[redacted]General ManagerChapman Chevrolet

The $200.00 is OK but not as a service credit. My new car is a 2018 and it may be 2-3 years before I could use a service credit. I would like either a gas card or a check...

that I could use now instead of 2-3 years from now.I did try to settle this with my salesman back in September when I bought my car. I never got a call back after several attempts to settle this wrong doing with Chapman Chevrolet. I am sorry that it came to this!

Dear [redacted]
We will be issuing [redacted] a $50 goodwill adjustment to compensate her for the duplicate driver license and the gas she used making trips to the dealership. We will process and put in Mondays mail. Please feel free to contact me if you have any questions or need any additional information.
 
Sincerely,
[redacted]
General Manager, Chapman Chevrolet