Maid with Care

Revdex.com Serving Western Pennsylvania Holiday Drive Suite Pittsburgh, PA 15220January 4, To Whom It May Concern: At Maid with Care, we have a 100% Customer Satisfaction Guarantee, If a customer is unhappy with any part of the services that we have performed, we will
return to their home within hours to correct any issues at no additional costMr*** refused our offer to address his concerns so I agreed to give him a $creditI processed that credit the same day but erroneously charged his account instead of crediting itThis was an honest mistakeI realized my mistake the next day and immediately issued a $credit (the original $erroneous charge)I spoke to Mr*** several times and he was aware of the erroneous charge to his account and the fact that I corrected the mistake as soon as it came to my attention.While Mr*** may have been unhappy with the services that we performed, we did address his concerns in a timely manner.Sincerely,Caroline B***Vice President

January 16,2018*** ***Revdex.comHoliday DriveSuite 220Pittsburgh, PA 15220RE: Complaint ***Dear Revdex.com,We apologize for the contusion on this issueAs requested, we contacted the customer and apologized for her inconvenienceWe offered to meet with her
to provide an estimate to clean her walls but she declinedWe have also addressed this issue with our office manager so that it doesn't happen again as this is not how we treat our customers.Also, to clarify our advertising, we do offer "spring cleaning and wall washing." However, to be perfectly transparent, some jobs are beyond our capabilitiesThat is why we try to determine the complexity of the request to ensure that we can meet the needs of the customerWe clearly did not explain that to this customerFor that, we apologize.Sincerely,Caroline ** B***Vice President Maid With Care

Review: I hired MWC to do a complete deep cleaning. Their literature claimed they would clean and sanitize all bathrooms and kitchen, dust all surfaces including windowsills and baseboard, vacuum including moving light furniture. I left some small dustballs underneath some furniture and crumbs on kitchen counter. After they finished it looked no different than before - except for a strong smell of bleach. Tub still had hairs in it. NOTHING was moved on kitchen counters so dirt was left behind toaster, mixer etc. NO furniture was swept under or pulled from wall (such as loveseat) so dust [redacted] remained. Television screens were still covered with dust. I was not happy.

When I contacted company rep and finally got through I was told that employee's said that "of course they did an excellent job" and that our home "reeked" - which regardless of how it smelled should not have kept them from dusting, washing and vacuuming as promised.

The management asked if we'd like them to come back. NO, you didn't do a good job the first time when if you wanted us to continue as customers you should have done an outstanding job - first impressions count.

The management said they would issue a $75. refund. Instead they withdrew an additional $75.00 from the credit card - NOW OWING ME AT LEAST $150.00

Continued calls to company are not answered or returned.Desired Settlement: I want the $150. (my $75 + the $75 the promised to refund) plus the money they received initially to make it a FULL 100% return of my money. Not only did we receive poor results but they then took additional monies from me instead of refunding it.

Business

Response:

Revdex.com Serving Western Pennsylvania 400 Holiday Drive Suite 220 Pittsburgh, PA 15220January 4, 2016 To Whom It May Concern: At Maid with Care, we have a 100% Customer Satisfaction Guarantee, If a customer is unhappy with any part of the services that we have performed, we will return to their home within 24 hours to correct any issues at no additional cost. Mr. [redacted] refused our offer to address his concerns so I agreed to give him a $75.00 credit. I processed that credit the same day but erroneously charged his account instead of crediting it. This was an honest mistake. I realized my mistake the next day and immediately issued a $150.00 credit (the original $75.00 erroneous charge). I spoke to Mr. [redacted] several times and he was aware of the erroneous charge to his account and the fact that I corrected the mistake as soon as it came to my attention.While Mr. [redacted] may have been unhappy with the services that we performed, we did address his concerns in a timely manner.Sincerely,Caroline B[redacted]