Maidpro

Avg. cleaning service at best and Horrible Customer Service and Accountability. I used their service for about a year and a half. The cleaning person sent to my home kept changing every few months and the very few good cleaners they ever sent never lasted more than a month or two. At the end of every service I would receive a call or an email asking how the cleaning went. Given that I am a very clean person, their avg. service never affected me that much, as long as they covered the bathroom I was ok maintaining the rest for the price they were giving me. Everything was ok until one of the cleaners broke my bedroom window blinds. These people were never able to repair the broken window despite my patience of waiting for them almost 6 months! First they never felt responsible enough to send someone to look at the broken window and take the measurements for the replacement. I had to give them myself the measurements. In 1 month they did not do anything nor call. Their excuse during this first month was that they were not able to find a person "tall enough" to put he new blinds up. 2 months later, they were not able to get someone yet to install or deliver it, and because my landlord had to do an inspection on the property, I had to go pick them up by myself to try to install them on my own. However, much to my dismay, the blinds purchased by these people were the cheapest kind and could not be installed. These cheap blinds were made of vinyl and unable to hold their own weight (required bolts through the middle of the widow as opposed to using the existing supports). Luckily, my landlord did not get me in trouble for the inspection after I explained to them the situation and showed them that I had the blinds for replacement. After the inspection, I explained the next cleaner from MaidPro who cleaned my apartment and gave her the blinds so she could take to their office and get them changed for the right ones. I called MaidPro to explain what I had done with the blinds and talked to a lady called Gwendolyn B. This lady said that I had to talk to the business owner and transferred me. The business owner, Kathryn B, said that she was running out of options and asked me to buy myself the blinds that are appropriate for my window and she would repay me for them. After visiting a couple of*/***'s stores, I was not able to find the right kind of blind which fit my window supports. I called the business owner again to tell her she had to send someone to look at his window and get things fixed. It had passed by too much time. To my further surprise, these lady refused to find someone to replace these blinds or do any work because the time for her to return the vinyl blind she had bought had expired. She further added that it was my fault because I never explained to her the type of blind needed. She completely washed her hands on the situation and said that I was being "Unfair" with her and that I had to have some responsibility on this too. She said was that she would give me their Liability Insurance information so I can file a claim, but they would not do anything for me. This lady yelled throughout this whole conversation and did not want to let me speak. I DO NOT RECOMMEND ANYBODY to hire this cheap, irresponsible, dishonest business. BEWARE of these people!!!! They bill you immediately after each visit but cannot replace a $150 blind?!!! What kind of business is not able to spend $100-200 o repairing something they damaged?!? or better yet be accountable to a client who patiently waited for them to fix they damage and to whom they had promised to make the repairs?? I still have to fix these blinds out of my own budget and my own time before my lease ends.