Maids 'N More

Things did change. The customer added things that caused the clean to go beyond the "wipe down" that the customer originally contracted (verbally) for. One of the extras involved removing stickers from what were apparently new windows. Any time one deals with windows, including the elimination of...

smears, it takes a lot of extra time. Our records also show that we mopped the floor 5 times to deal with the customer's "special" floor cleaner. The bottom line is the Supervisor told the customer that it would take extra time to satisfy his wishes and asked if he wanted to authorize the extra charge. He agreed to the extras, altering our "contract". We are not asking for anything more than is due us, and it is the customer's failure to honor the agreement that resulted in the need to refer the matter to collections. I hope this response clears any and all misunderstandings.

Some products, where ever they are purchased, work better on some surfaces and in some situations, than others.It's obvious in this case the product was ill chosen, since we had to apply it 5 times to get minimally acceptable results.This, of course, took a significant part of our extra time in the house. Depending on the number of windows and complexity of removing stickers, it could take from a few minutes to several hours. We never maintained that the windows took all of the extra hour. It's presumptive of the customer to determine for us what payment methods we accept. Our services are not by any means only provided C.O.D. Our customers are always "billed" for the hourly rate quoted. We quote a time estimate or a time range estimate based on the answers to questions we ask new customers. Factors are the size of the home, the number of people and pets in the home, and at least a dozen other criteria. Some people don't even know the size of their homes, by the way. So yes, unfortunately, some people are billed for more time than we are able to estimate based on incomplete knowledge or on changes requested by the customer. However, we never continue past the contracted time without obtaining customer approval. And of course, that is what happened in this case. The customer approved the additional time. Apparently, since the Supervisor read the time wrong and accepted the check, the customer thought he was getting a pretty good deal, even though the Company Manager informed him almost immediately of the billing error.

Very professional. Very pleasant to work with. Highly recommend, especially if you live in Woodstock Illinois. We have Linda, and she is really good!

First, there "special" floor polish is a commercially available product at any Home Depot or Lowes and the instructions clearly state to apply one coat only. Maids N More was informed about this prior to providing a quotation for their services.
Second, it doesn't take an hour to remove stickers from new windows and if it did then you shouldn't be in there cleaning business.
Third, if the contract had been changed and a new price was agreed  to then Maids N More would not have accepted my check as payment since their services are provided C.O.D.
I would hate to think that other customers end up getting billed for more than they were quoted.I
I

Review: On or about 7/19/15 I contacted Maids n More to clean a vacant property for me. I gave them the square footage and requested that they put a special polish on the tile floor which I would supply. They quoted me a price of $280 and said there would be no variation since they did not need to move furniture. I paid $280 when they finished on 7/21/15. The following day I received a call stating that the cleaning crew took longer than estimated and I would be charged an additional $112. I have not paid the additional amount since Maids n More quoted me a price and nothing changed since they provided that quote. They have now sent me to collections and put a derogatory mark on my credit report.Desired Settlement: Maids n More should stick to the quote they provided.

Business

Response:

Things did change. The customer added things that caused the clean to go beyond the "wipe down" that the customer originally contracted (verbally) for. One of the extras involved removing stickers from what were apparently new windows. Any time one deals with windows, including the elimination of smears, it takes a lot of extra time. Our records also show that we mopped the floor 5 times to deal with the customer's "special" floor cleaner. The bottom line is the Supervisor told the customer that it would take extra time to satisfy his wishes and asked if he wanted to authorize the extra charge. He agreed to the extras, altering our "contract". We are not asking for anything more than is due us, and it is the customer's failure to honor the agreement that resulted in the need to refer the matter to collections. I hope this response clears any and all misunderstandings.

Consumer

Response:

First, there "special" floor polish is a commercially available product at any Home Depot or Lowes and the instructions clearly state to apply one coat only. Maids N More was informed about this prior to providing a quotation for their services.Second, it doesn't take an hour to remove stickers from new windows and if it did then you shouldn't be in there cleaning business.Third, if the contract had been changed and a new price was agreed to then Maids N More would not have accepted my check as payment since their services are provided C.O.D.I would hate to think that other customers end up getting billed for more than they were quoted.II

Business

Response:

Some products, where ever they are purchased, work better on some surfaces and in some situations, than others.It's obvious in this case the product was ill chosen, since we had to apply it 5 times to get minimally acceptable results.This, of course, took a significant part of our extra time in the house. Depending on the number of windows and complexity of removing stickers, it could take from a few minutes to several hours. We never maintained that the windows took all of the extra hour. It's presumptive of the customer to determine for us what payment methods we accept. Our services are not by any means only provided C.O.D. Our customers are always "billed" for the hourly rate quoted. We quote a time estimate or a time range estimate based on the answers to questions we ask new customers. Factors are the size of the home, the number of people and pets in the home, and at least a dozen other criteria. Some people don't even know the size of their homes, by the way. So yes, unfortunately, some people are billed for more time than we are able to estimate based on incomplete knowledge or on changes requested by the customer. However, we never continue past the contracted time without obtaining customer approval. And of course, that is what happened in this case. The customer approved the additional time. Apparently, since the Supervisor read the time wrong and accepted the check, the customer thought he was getting a pretty good deal, even though the Company Manager informed him almost immediately of the billing error.

Review: I hired the cleaning company over the phone to clean my son's home in Scottsdale on Friday Sept. 21. They quoted a price of $119.00 for the 1500 sq ft home. When they arrived they said they were very old and slow. They were and they did a terrible job of cleaning and THEY SCRATCHED HIS BRAND NEW $1500.00 GLASS SHOWER AND BROKE HIS BLIND-they admitted to doing this and said they would call it in-when they did the lady said not now I'm off the clock-this is what they told [redacted]. They also said at the end that his bill would be $205!!!He spoke to the owner [redacted] today --she said she would just turn him over to collections! I am the one who called them first of all and her behavior is totally not customer oriented or in any way helpful and she is not going to pay to have the shower glass fixed or the blind repaired!!!Desired Settlement: Pay for the glass shower repair and the blind repair--which we will have done by reputable companies and give her the receipts. We will pay the $119 but the cleaning was horrible!

Business

Response:

In this case, a mother set up the clean for her son. Confusion and miscommunication often result when we are not informed who is the actual customer. This unfortunate situation may be part of the reason we weren’t able to resolve this misunderstanding directly with the “customer” since we were trying to deal simultaneously with two people with conflicting viewpoints. I’ll assume that Mrs. [redacted] is the scheduler and Mr. [redacted] is the customer since he occupies the house. It’s unfortunate we were not able to resolve this situation without assistance. As the Revdex.com knows, we have had at most one unresolved complaint over 25 years, and only a handful of complaints overall.