The customer brought his vehicle here for the 1st time and knew that he had a stripped drain plug with a last resort drain plug that was installed at his previous mechanics shopAlso he requested 10wconventional oil be installed when the vehicle requires a full synthetic 5w(VW00)We removed his last resort drain plug that was previously installed in vehicle including the wing nut that holds it inShowed the customer and explained that it was difficult to remove the wing nut but we got it outWe removed the wing nut from the oil pan and reinstalled on the plug and showed to customer as recorded on video that dayThe vehicle has over 150,miles on it when it came in with the stripped drain plugI installed a different type of last resort drain plug per the customers request, and stressed to the customer the importance of having the oil pan replaced and documented that as well, and that we could do that for him here even if he got his own partWe only charged the customer for the last resort plug that was installed and did not charge any labor for the removal of the old plug and wing nut, or installing the last resort plug due to no threads left in the oil panWhy did the customer take the vehicle to another shop? We feel as if we were being set up by the customer after only doing one oil change on his vehicle so he could try to place the blame on someone other than himselfHe should not have been trying to use any more last resort drain plugs but should have replaced the oil pan and he knew itAnd the customer was abusive when called us on the phone demanding we take care of his car or would take us to courtSent on: 10/6/3:00:PM
The customer brought his vehicle here for the 1st time and knew that he had a stripped drain plug with a last resort drain plug that was installed at his previous mechanics shopAlso he requested 10wconventional oil be installed when the vehicle requires a full synthetic 5w(VW00)We removed his last resort drain plug that was previously installed in vehicle including the wing nut that holds it inShowed the customer and explained that it was difficult to remove the wing nut but we got it outWe removed the wing nut from the oil pan and reinstalled on the plug and showed to customer as recorded on video that dayThe vehicle has over 150,miles on it when it came in with the stripped drain plugI installed a different type of last resort drain plug per the customers request, and stressed to the customer the importance of having the oil pan replaced and documented that as well, and that we could do that for him here even if he got his own partWe only charged the customer for the last resort plug that was installed and did not charge any labor for the removal of the old plug and wing nut, or installing the last resort plug due to no threads left in the oil panWhy did the customer take the vehicle to another shop? We feel as if we were being set up by the customer after only doing one oil change on his vehicle so he could try to place the blame on someone other than himselfHe should not have been trying to use any more last resort drain plugs but should have replaced the oil pan and he knew itAnd the customer was abusive when called us on the phone demanding we take care of his car or would take us to courtSent on: 10/6/3:00:PM