Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I still wish to recover the money spent for the oil change and recover the cost of the destroyed vehicle.
Mr. [redacted]’s response was full of discrepancies, half truths and total lies.
Oil Change – $41.23
Vehicle - $1000.00
Complaint ID # [redacted] Response; Customer's response to Revdex.com states that our response was "full of discrepancies, half truths, and total lies." Maier's Auto Service's response was exactly the way it took place. The temporary oil drain plug that Maier's Auto Service removed, on September 16, 2015, had been installed at a different shop. Maier's Auto Service has no knowledge of what the customer's previous shops had done to the vehicle. Because of this fact, Maier's Auto Service can NOT be held responsible for previous repairs outside of our control. Maier's Auto Service charged the customer $41.23 for services rendered and cannot refund any money. Thank You for Your Time.
The customer brought his vehicle here for the 1st time and knew that he had a stripped drain plug with a last resort drain plug that was installed at his previous mechanics shop. Also he requested 10w40 conventional oil be...
installed when the vehicle requires a full synthetic 5w30 (VW502 00). We removed his last resort drain plug that was previously installed in vehicle including the wing nut that holds it in. Showed the customer and explained that it was difficult to remove the wing nut but we got it out. We removed the wing nut from the oil pan and reinstalled on the plug and showed to customer as recorded on video that day. The vehicle has over 150,000 miles on it when it came in with the stripped drain plug. I installed a different type of last resort drain plug per the customers request, and stressed to the customer the importance of having the oil pan replaced and documented that as well, and that we could do that for him here even if he got his own part. We only charged the customer for the last resort plug that was installed and did not charge any labor for the removal of the old plug and wing nut, or installing the last resort plug due to no threads left in the oil pan. Why did the customer take the vehicle to another shop? We feel as if we were being set up by the customer after only doing one oil change on his vehicle so he could try to place the blame on someone other than himself. He should not have been trying to use any more last resort drain plugs but should have replaced the oil pan and he knew it. And the customer was abusive when called us on the phone demanding we take care of his car or would take us to court. Sent on: 10/6/2015 3:00:50 PM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I still wish to recover the money spent for the oil change and recover the cost of the destroyed vehicle.
Mr. [redacted]’s response was full of discrepancies, half truths and total lies.
Oil Change – $41.23
Vehicle - $1000.00
Complaint ID # [redacted] Response; Customer's response to Revdex.com states that our response was "full of discrepancies, half truths, and total lies." Maier's Auto Service's response was exactly the way it took place. The temporary oil drain plug that Maier's Auto Service removed, on September 16, 2015, had been installed at a different shop. Maier's Auto Service has no knowledge of what the customer's previous shops had done to the vehicle. Because of this fact, Maier's Auto Service can NOT be held responsible for previous repairs outside of our control. Maier's Auto Service charged the customer $41.23 for services rendered and cannot refund any money. Thank You for Your Time.
The customer brought his vehicle here for the 1st time and knew that he had a stripped drain plug with a last resort drain plug that was installed at his previous mechanics shop. Also he requested 10w40 conventional oil be...
installed when the vehicle requires a full synthetic 5w30 (VW502 00). We removed his last resort drain plug that was previously installed in vehicle including the wing nut that holds it in. Showed the customer and explained that it was difficult to remove the wing nut but we got it out. We removed the wing nut from the oil pan and reinstalled on the plug and showed to customer as recorded on video that day. The vehicle has over 150,000 miles on it when it came in with the stripped drain plug. I installed a different type of last resort drain plug per the customers request, and stressed to the customer the importance of having the oil pan replaced and documented that as well, and that we could do that for him here even if he got his own part. We only charged the customer for the last resort plug that was installed and did not charge any labor for the removal of the old plug and wing nut, or installing the last resort plug due to no threads left in the oil pan. Why did the customer take the vehicle to another shop? We feel as if we were being set up by the customer after only doing one oil change on his vehicle so he could try to place the blame on someone other than himself. He should not have been trying to use any more last resort drain plugs but should have replaced the oil pan and he knew it. And the customer was abusive when called us on the phone demanding we take care of his car or would take us to court. Sent on: 10/6/2015 3:00:50 PM