Maika'i Veterinary Clinic LLC

Complaint: [redacted]
I am rejecting this response because:1. I apologize for misstating over $700, Jeremy is correct.  The charge for spay and neuter was $580 (not $700) when we were quoted approx. $300.  That is still an "unexpected" overage of approx. $280.  I think this business has many people complaining about "unexpected" charges.  Plus the extra charge of $100 dollars on the rabies test equals $380 of "unexpected" charges.  Plus a $20 overcharge sent to collections equals $400.  2. I never mention $1000 as per Jeremy's response.  Perhaps Jeremy should read the original complaint again.3. Jeremy did not address the issues of A. sending an amount to collections that is higher than owed and the legality of doing such.  And B. Not understanding the rules of collections (how long it takes for the merchant to be reimbursed) and taking that lack of knowledge out on my wife.  He told her she would have to pay a difference of what was not reimbursed by collections.  Even though a higher amount than owed was sent to collections in the first place!  My wife saw Jeremy in person, not on the phone as Jeremy claims, and Jeremy acted in a manner that was belittling.  Jeremy's exact words "well, we will have to see how it plays out".  Evidence of how this business treats their clients is fully visible on their Facebook page under the business response to reviews. Again I want to please emphasize that the front desk staff at this vet are extremely caring as well as the vet we saw: Dr. L[redacted].
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have attached: the statement of amount owing from May 2017 and the notification from collections during that same period.  We were clearly sent to collections for more than the amount owing.  And now you are suggesting we owe your office approx. an additional $20.  1. You should include a full statement of the entire transaction history to prove how we now all of a sudden owe additional money.  2. You should also understanding the merchant will pay a fee when sending someone to collections.  Is it legal to try to collect further money based on the same balance owing once someone is sent to collections and fully paid collection?  Are you trying to collect from us the cost of sending us to collections?  Please advise where this new balance came from.
Sincerely,
[redacted]