Mail Box Express Bronzing Service

I spoke with Ms [redacted] today both on 4/5/and today, 4/13/16, to discuss the refund of her depositI personally submitted the credit card refund for her on 4/6/Our accounting manager did say that they received the request and were processing itWe appreciate Ms [redacted] 's patience as the refund is being processed

Dear [redacted] ***We are very sorry that your move did not go without problems, Our crew makes every effort to have your move go as problem free as possible.When looking over the file to handle your claim we found that you had elected not to purchase additional valuation and remain with the carrier minimum valuation provided at no additional costThe carrier minimum valuation limits the carrier's responsibility to cents/lbper article to a maximum allowance of $with a $deductibleWe have concluded our analysis of your claim and made the following determinations based on this valuation and the file documents,Item # [redacted] - Chest of Drawers - Maximum allowable per valuation selected - $Item # [redacted] - Refrigerator - Maximum allowable per valuation selected - $Item # [redacted] - Recliner - Maximum allowable per valuation selected - $50.00Total Allowable Amount S Less Deductible - Total Amount Allowed S 50.00Enclosed please find our company check in the amount of $representing full and final settlement on your claimAgain, we are very sorry for any inconvenience this matter has caused.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate their willingness to work with me on this Also, in the end I was able to only pay the 110% to have my boxes delivered, it took a few calls and about 3-hrs to resolve, but in the end it was Regards, [redacted]

From: [redacted] < [redacted] >Date: Tue, Jan 10, at 2:PMSubject: case numberTo: MyRevdex.com Info < [redacted] >Case number for my previous email [redacted] to be updated as resolved

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Summary: The response from JK Moving contains numerous fabrications, fallacies and falsehoods, continuing the deceptive pattern that formed the basis of our complaintThey do however admit two key facts of our complaint: 1) that they were aware from the onset that we were worried about the weight of our move and that if we were going to be over weight we would move some or all of our belongs ourselves or with another provider; and 2) that they had belief prior to our move that we were going to be significantly over the Army’s weight allotment Details: JK Movers in their response accurately reflects and acknowledges that they knew our original intention was to move the contents of my workshop separately and had asked them for recommendations for someone else to move itThey are essentially admitting the key fact on which we base our complaint: That they knew as early as June 27, that if we thought we were going to be substantially over the Army's weight allowance that we planned to seek alternativesIt is our belief that because they knew we might self-move some or all of our belongings, they began deliberately deceiving us about the weight In their response, JK Moving is also admitting that as of July 24, they believed we would be substantially overweight We believe that knowing that, and knowing that we intended to seek alternatives, they deliberately did not inform us of the weight in order to be able to move all of our items Contrary to their claims, JK Movers never verbally gave my wife weight an estimate at any timeThey do not dispute that they never provided a written estimateHad we been notified of that estimate of approximately 12,lbs over the Army allowance, we would have opted to move some or all of our belongs separatelyAs acknowledged by JK Moving, they were aware that we intended to do so Additionally, even if they had given such an estimate of 29,(which they did not), they have not explained why the weight they claimed to the Army was approximately percent higher than the estimate Not only did JK Moving fail to provide any estimate to either my wife or myself, but on numerous conversations with the movers, they assured us that we would be not be over weight or would only be by a very small amount When JK Moving’s Move Coordinator came to my house to do the estimate on or about July 16, 2013, I discussed with him extensively our concerns and whether we should move some items separatelyWe carefully walked through every room in our house, including our garage with my woodworking toolsHe assured me that while we did have a lot of belongings, it seemed for a house of our sizeHe told me and that we would be fine and not to worry about itHe said that if we do go over it would only be a little and that would be offset by my wife’s PBP&E and my allowed lbs of pro gear Also, on the day of our move in August, 2013, I asked the movers if I could witness the weighing of the items as is my right according the ArmyI was given numerous assurances that it wouldn’t be necessary because our weight would be fine In my conversation with JK Moving on Feb 12, 2016, JK moving did not deny that either of those conversations took place, only saying that they did appear in JK Moving’s notes and that the individuals in the company involved with our move were no longer with the company Further, JK Moving misrepresents the conversation with my wife on July 31, In that conversation, the manager did tell my wife that they could handle the move, but JK Moving fails to say that what my wife had asked was given my woodworking equipment and other items, would they be able to handle the move without us incurring overages from the ArmyThe manager said that he couldn’t be a hundred percent sure until it was weighed, but said that with my wife’s professional gear allowance we would be fine, and if we were over it would only be by a little It was based on that conversation along with my conversation with the Move Coordinator, during both we were assured that our weight would be fine or minimally over, we decided to trust JK Moving with the entirety of our move rather than moving some or all of it ourselves or seeking other quotesWe did not know that those assurances were deceptive JK Moving’s response is riddled with errors, inaccuracies and other deceptive statementsFor instance, JK Moving cites moving "two garages full of industrial woodworking machinery." This is and deceptive for multiple reasonsFirst, our house only had, and still has, a single garageI have no idea what they could be referring to as a second garage since none existsSecond, I own no "industrial woodworking machinery." I own standard household/small shop grade woodworking equipment'Industrial machinery' implies equipment weighing several thousand pounds each requiring 3-phase and Volt electricity: i.ethings you find in a factoryWe own no such thingThe equipment I own is the kind you commonly find at a woodworking hobby store like [redacted] and some [redacted] JK Moving is exaggerating my equipment in order to paint an inaccurate picture Further my wife told JK Movers about my equipment during the initial phone call in June, However she did not say she was "100% sure we would be overweight." She said she was very concerned we would be over weight, which is why she wanted them to make a careful estimate and why I provided them with specifications of my shop equipmentTo enable them to do so, I provided them with photographs of all the woodworking machines along with weights via email on July 11, (attached.) This runs contrary to their assertion in their response that "On 07/24/2013, [redacted] called in to follow up on the survey resultsThe Move Coordinator informed the member the estimated weight was in excess of 29,lbs [redacted] accepted the estimated weight and explained they had industrial wood working equipment and would send in pictures of the equipment to the Move Coordinator.” The attached email shows that I had sent them those pictures two weeks prior, and before doing the walk through with the Move Coordinator Pointing to my woodworking equipment is a red herring -- a deliberate exaggeration on behalf of the moving company to try to cast eyes away from their deceptive practicesIn fact, as documented to the company more than a month prior to the move, the total of my woodworking equipment, including my workbench, amounted to approximately 4,lbs(I can provide all the manufacturer specifications if needed.) That is just slightly more than one tenth of what JK Movers claimed to the ArmyIt is also significantly less than the 18,lbs total the Army allows The mover multiple times tries to make this exaggeration in their responseFor instance JK Movers states: "This inventory and shipment weight included itemized garage industrial tool items and was signed by [redacted] ***.” First, according to the inventory, only items were labeled as coming from the garage according to the recordsIt is also deceptive to to say that all of these were “industrial tool items." A substantial number of those items were things such as individual boards which weigh just a couple pounds but as they do not fit in a box had to be inventoried separatelyAlso, I had disassembled many of my (not 120) woodworking machines, so an individual machine accounted for as many as - inventory itemsAdditionally, the movers also miscategorized items stored in our small outside storage shed (such as rakes and shovels, a regular lawnmower and roto-tiller, a couple camping tents, a snowboard and other such items) as garage items as well, labeling many of them as "tools"That they are now calling this “industrial tool items” is only evidence of their intent to deceive rather than clarify Regardless of the number of items, in the billing invoice JK Moving provided to the Army (which we only first saw two years after the move), JK Moving said the sum total of my professional equipment was 6,lbsGiven that my actual woodworking machinery weighed 4,lbsand my workshop did include other things like screwdrivers, chisels, handplanes, hand saws, a few hundred pounds of lumber, and that they included items from the shed in that number, I believe that number may very well be accurateI have attached that document as well In their response, JK Moving claims that the shipment was "overweight due to her husband’s industrial tools.” As they themselves claimed those items — including those they miscategorized — amounted to 6,lbs, yet they reported to the Army the move was approximately 28,overweight, their assertion quite literally doesn’t add up JK Moving also is being elusive and deceptive about their failure to properly report my wife’s Professional Books, Papers and Equipment (PBP&E) which would have been exempted from the weight limitsJK Moving in their response says " that military requirements only allow for the service member’s uniforms, duty manuals, and objects to be used in the performance of duty (not the industrial shop equipment he wanted listed).” First, at no time did we ask that my woodworking equipment be listed as my wife’s PBP&EThat is a fabricationDuring the conversation on Feb 12, 2016, I asked JK Moving about the contents of my wife’s home office and asked why they failed to accurately classify them as PBP&EWe had set aside her PBP&E in her home office all together — the only items in that room — and told JK Movers to itemize those as PBP&EBecause that office included her extensive medical library and papers along with other allowed professional items, we believe there were thousands of pounds of PBP&E that JK Movers failed to properly report During the packing and moving, my wife attempted to label her PBP&E items on the inventory sheet so they would be clearThe Moving Coordinator stopped her and told her it wouldn’t be necessary for her to do that since they would take care of itI have attached the page of the inventory that she began marking that day In our phone call on Feb 12, 2016, JK Movers told me that those items would not have applied because of regulation set out by the Army that limit what can be claimed as PBP&EHowever she did not state that she was citing regulations that were enacted in May 2014, the year after our moveAt the time of our move in August, 2013, the items in her home office were all considered professional items eligible to be exempt from the weight limitsWe do not know why JK Moving failed to properly report that at the timeHowever that JK Moving cited regulations not in effect at the time of our move and then mischaracterized the discussion in their response to the Revdex.com is only further evidence of their deceptive practices JK Moving correctly states that they were contracted with the Army and billed and were subsequently paid by the ArmyHowever, JK Moving also is aware that any reported weight over the 18,lbs allotment (less PBP&E and packing materials) would be passed on to the Veteran and her familyAs such they had no incentive to provide us with accurate information prior to our moveTo the contrary they had a big incentive to deceive us with assurances in order to convince us to do the entire move with them rather than to self-move some or all of our belongingsThey would be paid by the Army regardless and as long as they filled out their required paperwork correctly they were covered That they would deceive a decorated Veteran such as my wife at the completion of years of honorable service in order to boost their revenue is particularly shameful JK moving also notes that I told them that I would share the outcome and my experience with them on social mediaThat is true and is my right under the First AmendmentThey failed however to note that they threatened to silence me with costly frivolous litigation if I do so Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Both times the valuation was never discussedThis time it was not discussed and I never signed anything that said we discussed thisThe only thing I signed was a piece of paper that the movers told me I had to sign even though I disagreed with the charges because me signing that one paper just states that they completed the moveThe signature has the date and time which is the day of the move as they were doneI had no idea what valuation meantIt did not say insuranceWe were NOT informed of the valuation charges this time or last timeOur last move the only thing that broke was the leaf to my dining room tableYou guys paid us $for replacing itThat leaf barely weighed pounds and if I was informed and to follow the per pound, I would not have gotten $You asked me how much to replace it, I told you about $and you guys paid it to meSo no, we were not made aware of the valuation charged at all Regards, [redacted]

JK moving services provided [redacted] an estimate for her interstate move from Maryland to Florida based on our interstate tariffThe estimate (attached) was based on transporting lbs with full replacement valuation coverage of $with a $deductibleThe Sales representative included additional notes on the estimate clarifying the "scope of service" - specifically "customer packing all cartons"The estimate also provides a chart demonstrating different valuation options available and how the various deductible options affect costRegarding the valuation coverage, as is the industry requirement, the customer is personally required to fill in and sign the valuation option of their choosingWhile the estimate we provided did show the Full Replacement Valuation amount discussed during the in-home estimate process, the customer may choose to increase, decrease or waive valuation up until they sign the Bill of Lading on the first day of service [redacted] did sign for the coverage she selected (attached) and was billed accordinglyJK does offer free used boxes for customers who have booked with JKWe ask our customers to pick the boxes up at our warehouse on a first come first serve basisThese boxes are slightly used and would only be used by the customer for boxes they pack on their ownAny boxes JK packs must be done in new unused cartons for the items to be properly covered by full replacement valuationUsed boxes, even those in great condition, gradually lose their structural integrity and as professional movers and packers we would only use new materials to professionally pack a shipment [redacted] was welcome to collect used boxes as her convenienceThe final shipment charges came in $less than the estimate JK provided, including the additional packing which was providedThe additional $for packing included more than just the wardrobes in questionThe charges included packing wardrobes, medium carton, large carton, mirror/glass cartons, K/Q mattress Cartons and Double Mattress Cartons.I do apologize for the lack of contact initially by our move coordinator and staff, the individual coordinating [redacted] 's move is no longer with the company

We have reviewed the documentation provided by our driver for [redacted] move and can confirm the Performance Confirmation form was signed by the customerI have attached a copy of the form for reviewThe Performance confirmation form is included on every move JK services to ensure our crews complete the scope of services requested and do not cause any property damage during the move processThere are often times a number of vendors in and out of new homes or apartments during a move, handling everything from cable to appliances to the moversWe present the document to our customers at both the origin state and the destination stage of the moveAs you will see from the attachment, we specifically address property damage by stating "During the final walk through of the origin residence, there was no evidence of property damage including, home, driveway, landscape, etcexcept as notedThe customer signed on 4-5-and there was nothing noted as an exception

Tell us why hereJK's driver deemed it unsafe to both property and equipment to make this delivery At the time, the customer did not dispute this The delivery was made with the use of a shuttle and the customer paid for this The need for a shuttle was explained to the customer at the time of delivery The moving truck that this customer sees in her neighborhood may not have the same size/specifications of the truck used for her job In any case, this service was delivered to Mrs [redacted] on 7/23/ JK cannot justify a refund of this customer's monies at this time

Mr. [redacted] did move with JK Moving Services in early April of this year. Mr. [redacted] was provided a delivery window of April 6th to April 11th, 2017 during which we may deliver at any time. We confirmed on April 6th that we would be delivering their items on April 7th at which time Mr. [redacted] stated he was... unhappy with the lack of notice and confirmed their house in Florida was not ready to receive the items. We reviewed their options and their commitment to be available to receive their items at any time during the delivery window as part of their "Rights and Responsibilities" (Attached). The agreement was then made to deliver their items into their garage. Mr. [redacted] stated to our Move Manager he would hire his own team to move the items from the garage into the home when they were ready. The shipment was delivered that the appropriate documents presented and signed by the customer. During the delivery it is requested that the customer check off the inventory for receipt of all items and take note of any exceptions at that time. Each page of the interstate inventory is then signed as confirmation that the items listed were received in good condition. I have attached a copy of the inventory pages for reference. We did receive Mr. ***'s claim and it was reviewed and processed according to the contract terms and agreements. A full copy of our Claims team response is attached as well. We are very sorry Mr. ***'s move experience was not without its complications. We feel our claims team has reviewed the Move Order Contract, Rights and Responsibilities, Valuation Selection and delivery documents to provide their settlement response.

Our GM, Dave K [redacted] , spoke with [redacted] on 10/27/and resolved the bench issue

This customer was provided with an estimate of what their move costs would be prior to booking the moveWe acknowledge that on the move day, the invoice was calculated incorrectlyWe sent an email to the customer with the corrected charges the next day, which she acknowledgedWe have provided
the customer with a detailed, itemized invoice and, further, have discounted the customer’s final bill by 61%We will appreciate the customer paying the balance owed for services provided

From: *** *** Date: Tue, May 10, at 12:PMSubject: Re: My E -mail AddressTo: *** *** My issue with JK Movers has been resolved They refunded my after I lodged my Revdex.com complaint Additionally, they claimed that they initiated a refund the day I called when this problem first emerged, but that is not true JK Mover did not start processing my refund until I lodged a compliant against them. Thank you!!!!!*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:If JK Moving is sayingAs is stated both on the Inventories and the Bill of Lading, the signature confirms the items were received except as noted on the paperwork....I would like JK Moving to show me where on the documents I signed I acknowledged that the *** *** Bed pump and box spring were not delivered. I just don't get it. Why is it so hard for JK Moving to accept that they did not deliver the bed pump and box spring. As with their first response, they are not addressing the laundry list of issues I am making. I would like JK Moving to address my list of questions, not state that because I signed the bill of lading that 100% of my belongings were delivered. Their explanation makes no sense. If I singed for 100% of my belongings being delivered, how is it possible that they went back and found three pieces of the *** *** bed foundation?Also, how can the customer check what was being delivered when the driver just removed all items from the UHAUL truck and packed them on top of each other in my garage and living room. The driver made it clear that he had another job waiting. He laid out all of the paper work and requested that I signed them so he can get to his other job. There was no time for me to check anything even if I wanted to. JK Moving took an entire day in Maryland to pack my belongings into their tractor trailer, but no more than hours to remove them from the UHAUL shuttle. If JK Moving takes the position that their is no recourse for the customer after they sign for a delivery, then it is futile for the customer to even raise concerns about missing itemsThe driver did not follow their own policy - he did not set up my bed upon delivery. Had he done so, he would have determined that the pump and box spring were missing. I want JK Moving to address that and they are not. This has nothing to do with me signing a Bill of Lading upon delivery. It has everything to do with JK Moving not following their own policy, which they are not addressing in their response
Regards,
*** ***

This is our initial response to this complaint confirming that we have received the message and are investigating and will have our response before the day window expires

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: the only thing I read is that you do not stand behind your sales person Also, when we went to your warehouse, we were given new boxes along with some used so your statement in that regard is false I know the weight of the shipment was less than the estimate due to the fact that I sold some items In fact, it was 1,pounds less, and yet I came out paying $3,which is less than $from the quote I still say the practices are deceiving though I do accept that I chose the $deductible I did not count on my furniture being handled so roughly as to be broken Shame on you all I will look elsewhere in the future. It is too bad I had to contact the Revdex.com to get ANY response
Regards,
*** ***

Dear *** ***We are very sorry that your move did not go without problems, Our crew makes every effort to have your move go as problem free as possible.When looking over the file to handle your claim we found that you had elected not to purchase additional valuation and remain with the carrier
minimum valuation provided at no additional costThe carrier minimum valuation limits the carrier's responsibility to cents/lbper article to a maximum allowance of $with a $deductibleWe have concluded our analysis of your claim and made the following determinations based on this valuation and the file documents,Item #*** - Chest of Drawers - Maximum allowable per valuation selected - $Item #*** - Refrigerator - Maximum allowable per valuation selected - $Item #*** - Recliner - Maximum allowable per valuation selected - $50.00Total Allowable Amount S Less Deductible - Total Amount Allowed S 50.00Enclosed please find our company check in the amount of $representing full and final settlement on your claimAgain, we are very sorry for any inconvenience this matter has caused.Sincerely,

I spoke with Ms*** today both on 4/5/and today, 4/13/16, to discuss the refund of her depositI personally submitted the credit card refund for her on 4/6/Our accounting manager did say that they received the request and were processing itWe appreciate Ms***'s patience as the
refund is being processed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
JK movers removed dresser drawers and had access to personal items after the JK surveyor told us to pack the drawers full of clothes and leave them in the dressers We are still waiting on JK management to come to a resolution on this matter before we contact legal guidance

While all the items were signed for by Mr*** at the time of delivery to the residence, we did initiate a tracing action regarding any items that were stated as missing in his inquiry to Mr***The items our driver Jamod found - prior to the claim being filed - were shipped back to the ***'sThe claim that followed was settled based on the valuation option selected and in line with the documentation signed by Mr***As is stated both on the Inventories and the Bill of Lading, the signature confirms the items were received except as noted on the paperworkThe claim for missing or damaged items was settled based on the valuation selected, which covers the items that were noted as damaged or missing at the time of deliveryWe review the inventories, the bill of lading and the performance confirmation sheet, which in this case had no exceptions notedI believe that the claim has been settled in line with the contract and valuation selectedIf the settlement rebuttal is not satisfactory, The Rights and Responsibility booklet provides a formal mean to resolving a dispute with us as movers