Mail Box Xpress

Initial Business Response /* (1000, 7, 2015/04/17) */
We are sorry to hear the customer isn't happy. The customer was present when we installed this unit and was personally sitting behind me watching as I installed the unit and leveled it with a 4' level. At the time he said nothing was wrong and...

we left. After getting initial complaint, I sent a technician to the house to look at unit. Technician stated unit was operating perfectly and that he couldn't tell unit was in anyway un-level. Customer made a couple more calls stating he wanted it checked again, we were busy at the time so we didn't immediately get back to his home. I did call him and inform him I was coming to check unit again, I made 2 trips to his home with no one there and technician made 1 more trip with no one home. We figured he would call back. The next response we got was from Revdex.com about this complaint. Again I called and offered to come look at unit and owner refused my attempts to come back and look at it.
Personally I have been in this industry since 1985 and have installed too many systems to remember, and in all those years I have never had such a complaint as this! By owners admission, the system works fine, and its only 1/4" that is the issue! I am sorry we could not resolve this issue and move forward, but the owner chose this path. As evidenced by our great rating, this is an isolated incident, and I am assume things such as this occasionally arise.
Initial Consumer Rebuttal /* (2000, 9, 2015/04/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I stayed at the start of the installation, but not the entire time. I called the next day to complain. It took almost almost 6 weeks before he supposeably returned here to have tried to reconcile the problem and it took the Revdex.com to get him to do that. I was here on the day that he claims to have came and he did not show. When I called to see why he didn't show, he became angry, raising his voice to me. I didn't feel comfortable letting him in my home after that. I've since had someone else correct the problem. He arrived within 3 days and it took 10 minutes to correct the problem. That's how you're suppose to treat your customers! Palmer's could learn a lesson from them.