Mail Boxes Etc

This issue has been resolved to the customer’s complete satisfaction

Aloha, At Makena Beach and Golf Resort our guest feedback is pivotal to the continued improvement of our property, thus we thank you for taking the time to reach out to us and express your discontentWe have reached out to this guest and have confirmed alternative arrangementsThe alternative accommodations have been approved by the guest.Warmest regards, [redacted] General Manager

We reject the request for a refundWe have tried multiple times to contact this customer by phone and she refuses to answerWe feel we are at an impasse, we will NOT be refunding any money we will however be mailing a copy of all receipts to the customer, we can prove that we have not received a call about a Plumbing problem and we can prove we tried multiple times to contact the customer and the phone just continually rings

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

The customer initially emailed asked for a replacement mattress and organic sheet under warrantyWe asked her to send photosHer emailed photos show that the mattress is soiled and/or stainedThe sheet she claims to have received from us was cotton and/or polyester in oppose to the organic sheet she claimed to have ordered.Her order indicates that she ordered an organic sheet, however, the photo of the sheçt she provided is either cotton or polyesterThe customer is claiming that the organic sheet shrink after one machine wash and damaged the mattress, due to the sheet being on the tlic mattress after it had shrunkenIf the organic sheet shrunk as she claims, how was she able to put the shrunken sheet on the mattress to cause the mattress damage?While initially on the plane with the Customer, she began yelling and using profanityShe demanded that we replace the soiled/stained mattress and the sheetWe advised her we could not replace the mattressWe informed the customer about our warranty return policy othe websiteWe asked her to mail in the sheet for inspection, and after inspection, she would possibly receive a replacementShe then stated that she didn't need to mail in the sheet because she only has one sheet for the bassinetYet, in her emails, she claims to have two sheetsFurthermore, if the sheet really shrunk, why would she refuse to send it in for inspection?The customer then because more upset with our email reply of asking her to send in the sheet for inspectionThe customer then called and I asked her to please send in the sheet and she agreed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I'm not satisfied with their response for a number of reasonsFirst, I did provide them with the proper addressTheir team member did not list the suite numberSecond, I only contacted them about the package once I hear from my client that the package had not been deliveredThe store clerk asked me to wait a few more days before disputing the deliveryThird, I issues a credit card duspute on this transaction, this UPS store did not issue the credit voluntarilyThe UPS store manager threatened to not help me if I filed a complaint with the Revdex.com, she also told me that if I contacted the Revdex.com that I would no longer be welcome thereI want them to apologize and to take back the retaliation stance that I'm not welcome there when they made tge mistakeI'm also considering contacting the media ] Regards, [redacted]

To Whom It May Concern :Please accept our sincere apologies for this lapse in service. Our first and foremost principle is that the customer is always right. With this in mind, please let the customer know that we are willing to provide a full refund as a means of apology, but he needs to email or fax his credit information to us, so that we can reimburse him for the remaining balance. If the customer can forgive us, let him know that we are willing to provide a 10% discount on any further services he requires from us.Thanks, [redacted] *** [redacted] Fax: (949) 559-5487

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

We have processed a refund for the customer, for the amount that was askedCustomer has been notified, and is satisfied with the refund

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** and find that this resolution would be satisfactory to me

We would like to start by apologizing to Mrs*** for stress that was created due to our attempt at diagnosing and repairing the issue with her air conditioning systemIt is always our intention to exceed our clients expectations, and it appears that in this case, we did notIt appears that
there was some confusion on the pricing for our diagnostic services, Mrs*** was charged $to pinpoint a *** refrigerant leak on her air conditioning systemThis leak obviously occurs either at the outside condenser, the evaporator coil in the attic, or in the refrigerant lines in betweenThe technician did access the attic space through the pull down stairs in the home and accidentally knocked a picture off of the wall in doing soIt did not break, and he apologized for the incident, but he could have been more carefulThe steps that he used to pinpoint the leak in the system were pretty standard, which does require the technician to travel between the outdoor unit and the indoor evaporator coilI am sure that he left the attic access door open, in order to travel back and forth, and possible to avoid knocking anything else off of the wallIn any case, we apologize for the hot air that migrated from the attic space and into your homeThe technician that worked on your system was experiencing symptoms with his allergies that day, and I can understand how that could have made you hesitant to be in his presence, considering your recent stay in the hospitalPlease accept our apologies for these issues, and our delay in handling this caseWe have issued the refund of $that you requested and I am happy to report that you and I spoke on the phone and we both agreed that the has been handled to your satisfaction. Chris ***HVAC Operations ManagerAbacus Air Conditioning DivisionDirect Line 713-791-

We have resolved this matter to the customer's satisfaction

This issue has been resolved to the customer's satisfaction

I have personally talked to the customerThis complaint is now resolved to the full satisfaction of our customer.Alan O***CEO / Founder

We will be refunding the customer $as requested

Very professional companyI would highly recommend them
They are bad about answering their phone, but they will call back if you leave a message
Packers were quick as well as the moversPicked up and delivered on time as promised
I can't say enough good about them

Customer concern has been resolve to their satisfaction

see attached

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Like Abacus, I also have caller IDDespite their claim, they did not call me numerous times without getting an answerIn fact, my biggest issue with Abacus has been their unresponsiveness to my concernsTheir last call to me was on January 30th at 2:p.mTheir electrical team put myself and others at risk of serious injury or death by the errors they made labeling the fuses in my breaker boxI first contacted them on January 9th about this but did not get a return call until two weeks later - after I'd filed a complaint with the Revdex.comDuring that call I requested a copy of the plumber's billMore than a month later, I still do not have a copy of that billThey say we didn't discuss the plumbing issues but they definitely are aware of them nowI'm not trying to be difficult here but the fact is, I have no confidence in their ability to fix anythingThey messed up the simple (although critically important!) task of labeling fuses in a breaker box! I've had to have others out to help fix the issues they createdHad Abacus been more responsive and not waited weeks until I filed a complaint with the Revdex.com to address my concerns they could have avoided having a complaint filed against them and would've had the opportunity to fix the issues they created before it became necessary that I have someone else come out to do thatRegards,

This issue has been resolved to the customer’s complete satisfaction.