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Mail Exchange Reviews (2)

March 17, 2016Revdex.com330 N Wabash, Ste. 3120Chicago, IL 60611-7621RE:     Complaint [redacted]                                   ...             [redacted]            8117 Gross Point Road            Morton Grove, IL 60053We received Ms. [redacted]’s rejection to our solution to the problem with her carpet.In review of this complaint process we feel we have addressed your concerns·   2/26/2016 -Contacted by Revdex.com as to Ms. [redacted]’s complaint about her 10 month old carpet.·   2/29/2016 - We responded in detail to her concerns   Apologized for misunderstanding and the way the claim process worked with the time frame                  Advised of conditions found with the [redacted] & advised solutions·   3/1/2016 - Ms. [redacted] rejected our explanation.She advised Exposition that she did not trust we would not return a new carpet·   3/7/2016 - We responded with a reasonable solution that we hoped would solve her issues.Advised manufacturer was replacing the materialOffered cleaning & maintenance instructions Advised how to address the raw endsAdvised Exposition would return the new [redacted] in the original wrapping to her or a new dealer                          ·   3/10/2016 - We did not receive a response to our solution and called/emailed the Revdex.com to communicate with Ms. [redacted] Exposition was waiting for her acceptance.·   3/16/2016 – Ms. [redacted] rejected our response after hearing from the Revdex.com.·   3/16/2016 – Since all of our responses have been rejected we suggest the following: The new rug arrived at Exposition and is still wrapped as delivered to us from the manufacturer. Since Ms. [redacted] expressed distrust that Exposition would not return the new [redacted] we are not offering binding at our store.The material will be held for 6 months for Ms. [redacted] to advised Exposition of the Dealer or her home for the delivery in the original wrappingExposition will pay the new Dealer for delivery, but not the binding.We appreciate all the effort that Revdex.com has put forth in trying to solve this complaint.Exposition has apologized, obtained new material larger than what was purchased and paid for pick up and delivery of the new product. We have addressed Ms. [redacted]'s original complaint and are waiting for a date for delivery of the new carpet.Thank you,[redacted]             [redacted]             8117 Gross Point Road             Morton Grove, IL 60053 We received Ms. [redacted]’s rejection to our solution to the problem with her carpet. In review of this complaint process we feel we have addressed your concerns ·   2/26/2016 -Contacted by Revdex.com as to Ms. [redacted]’s complaint about her 10 month old carpet. ·   2/29/2016 - We responded in detail to her concerns   Apologized for misunderstanding and the way the claim process worked with the time frame                   Advised of conditions found with the [redacted] & advised solutions ·   3/1/2016 - Ms. [redacted] rejected our explanation. She advised Exposition that she did not trust we would not return a new carpet ·   3/7/2016 - We responded with a reasonable solution that we hoped would solve her issues. Advised manufacturer was replacing the material Offered cleaning & maintenance instructions Advised how to address the raw ends Advised Exposition would return the new [redacted] in the original wrapping to her or a new dealer                          ·   3/10/2016 - We did not receive a response to our solution and called/emailed the Revdex.com to communicate with Ms. [redacted] Exposition was waiting for her acceptance. ·   3/16/2016 – Ms. [redacted] rejected our response after hearing from the Revdex.com. ·   3/16/2016 – Since all of our responses have been rejected we suggest the following: The new rug arrived at Exposition and is still wrapped as delivered to us from the manufacturer. Since Ms. [redacted] expressed distrust that Exposition would not return the new [redacted] we are not offering binding at our store. The material will be held for 6 months for Ms. [redacted] to advised Exposition of the Dealer or her home for the delivery in the original wrapping Exposition will pay the new Dealer for delivery, but not the binding. We appreciate all the effort that Revdex.com has put forth in trying to solve this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am content with delivery being handled.  After I sent my message I thought further and I do not trust Exposition Flooring to bind my new remnant.  I will await contact info when the area rug is ready and then provide delivery instructions.
Sincerely,
[redacted]

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