When the customer came into my store with an open box she said she was concerned that the plates on top might break While the package was on the counter on top of the scale I put my hand into the box and felt the bubble wrap around the plates I told her they seemed sufficiently wrapped and would probable be ok I did not inspect any of the other packaging nor was I told that buried in the middle of the box (by the way it weighed about pounds) was a ceramic tea pot Had that been packaged by the Mail Hub the tea pot would have been wrapped and then encased in an inner boxShe then insured the complete contents for dollars When I asked her subsequent to the breakage how much the tea post was worth she said dollars, thereby indicating the rest of the contents of the package were worth nothingWe have been in business for years We have never had a situation that we could not resolve Believe when I say this is one customer that can find another location to do her services for her She is completely out of controil
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Contrary to the business owner's representations to the Revdex.com, I never specficially asked him to inspect the plates, since, by his own admission in his response, the plates are worthless It makes no sense that I would ask him to inspect the packaging of worthless items The truth is I asked him to inspect the entire box contents to make sure the contents would be safe in transit Again contrary to his representation to the Revdex.com, he inspected the box while it was on the floor, rather than the scales, and that inspection involved: 1) handling and moving around the contents; 2) lifting the box up and down; and 3) rotating the box a couple of times to check for shifting of contents I also asked him if instead of packing everything in one (1) box, I should use two (2) boxes with syrofoam peanuts and he said that would not be necessary Since the business owner seems to have difficulty recollecting the facts, he will probably deny that I have been a customer of his for many years -- one who he has never before claimed to be "completely out of controil" (sic)As the business owner knows, I communicated to him, before he filed his Revdex.com response, that I intended to take future business elsewhere because I discovered that the business owner had told UPS untruths about the packaging presumbly in order to protect his interests Regards, Susan Van Buren
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Contrary to the business owner's representations to the Revdex.com, I never specficially asked him to inspect the plates, since, by his own admission in his response, the plates are worthless. It makes no sense that I would ask him to inspect the packaging of worthless items. The truth is I asked him to inspect the entire box contents to make sure the contents would be safe in transit. Again contrary to his representation to the Revdex.com, he inspected the box while it was on the floor, rather than the scales, and that inspection involved: 1) handling and moving around the contents; 2) lifting the box up and down; and 3) rotating the box a couple of times to check for shifting of contents. I also asked him if instead of packing everything in one (1) box, I should use two (2) boxes with syrofoam peanuts and he said that would not be necessary.
Since the business owner seems to have difficulty recollecting the facts, he will probably deny that I have been a customer of his for many years -- one who he has never before claimed to be "completely out of controil" (sic). As the business owner knows, I communicated to him, before he filed his Revdex.com response, that I intended to take future business elsewhere because I discovered that the business owner had told UPS untruths about the packaging presumbly in order to protect his interests.
Regards,
Susan Van Buren
When the customer came into my store with an open box she said she was concerned that the plates on top might break. While the package was on the counter on top of the scale I put my hand into the box and felt the bubble wrap around the plates. I told her they seemed sufficiently wrapped...
and would probable be ok. I did not inspect any of the other packaging nor was I told that buried in the middle of the box (by the way it weighed about 25 pounds) was a ceramic tea pot. Had that been packaged by the Mail Hub the tea pot would have been wrapped and then encased in an inner box. She then insured the complete contents for 300 dollars. When I asked her subsequent to the breakage how much the tea post was worth she said 300 dollars, thereby indicating the rest of the contents of the package were worth nothing.
We have been in business for 28 years. We have never had a situation that we could not resolve. Believe when I say this is one customer that can find another location to do her services for her. She is completely out of controil
When the customer came into my store with an open box she said she was concerned that the plates on top might break While the package was on the counter on top of the scale I put my hand into the box and felt the bubble wrap around the plates I told her they seemed sufficiently wrapped and would probable be ok I did not inspect any of the other packaging nor was I told that buried in the middle of the box (by the way it weighed about pounds) was a ceramic tea pot Had that been packaged by the Mail Hub the tea pot would have been wrapped and then encased in an inner boxShe then insured the complete contents for dollars When I asked her subsequent to the breakage how much the tea post was worth she said dollars, thereby indicating the rest of the contents of the package were worth nothingWe have been in business for years We have never had a situation that we could not resolve Believe when I say this is one customer that can find another location to do her services for her She is completely out of controil
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Contrary to the business owner's representations to the Revdex.com, I never specficially asked him to inspect the plates, since, by his own admission in his response, the plates are worthless It makes no sense that I would ask him to inspect the packaging of worthless items The truth is I asked him to inspect the entire box contents to make sure the contents would be safe in transit Again contrary to his representation to the Revdex.com, he inspected the box while it was on the floor, rather than the scales, and that inspection involved: 1) handling and moving around the contents; 2) lifting the box up and down; and 3) rotating the box a couple of times to check for shifting of contents I also asked him if instead of packing everything in one (1) box, I should use two (2) boxes with syrofoam peanuts and he said that would not be necessary Since the business owner seems to have difficulty recollecting the facts, he will probably deny that I have been a customer of his for many years -- one who he has never before claimed to be "completely out of controil" (sic)As the business owner knows, I communicated to him, before he filed his Revdex.com response, that I intended to take future business elsewhere because I discovered that the business owner had told UPS untruths about the packaging presumbly in order to protect his interests Regards, Susan Van Buren
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Contrary to the business owner's representations to the Revdex.com, I never specficially asked him to inspect the plates, since, by his own admission in his response, the plates are worthless. It makes no sense that I would ask him to inspect the packaging of worthless items. The truth is I asked him to inspect the entire box contents to make sure the contents would be safe in transit. Again contrary to his representation to the Revdex.com, he inspected the box while it was on the floor, rather than the scales, and that inspection involved: 1) handling and moving around the contents; 2) lifting the box up and down; and 3) rotating the box a couple of times to check for shifting of contents. I also asked him if instead of packing everything in one (1) box, I should use two (2) boxes with syrofoam peanuts and he said that would not be necessary.
Since the business owner seems to have difficulty recollecting the facts, he will probably deny that I have been a customer of his for many years -- one who he has never before claimed to be "completely out of controil" (sic). As the business owner knows, I communicated to him, before he filed his Revdex.com response, that I intended to take future business elsewhere because I discovered that the business owner had told UPS untruths about the packaging presumbly in order to protect his interests.
Regards,
Susan Van Buren
When the customer came into my store with an open box she said she was concerned that the plates on top might break. While the package was on the counter on top of the scale I put my hand into the box and felt the bubble wrap around the plates. I told her they seemed sufficiently wrapped...
and would probable be ok. I did not inspect any of the other packaging nor was I told that buried in the middle of the box (by the way it weighed about 25 pounds) was a ceramic tea pot. Had that been packaged by the Mail Hub the tea pot would have been wrapped and then encased in an inner box. She then insured the complete contents for 300 dollars. When I asked her subsequent to the breakage how much the tea post was worth she said 300 dollars, thereby indicating the rest of the contents of the package were worth nothing.
We have been in business for 28 years. We have never had a situation that we could not resolve. Believe when I say this is one customer that can find another location to do her services for her. She is completely out of controil