MAIL PLUS

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Although the rest of the charges are still not accounted for in the explanation and there was no apology for the owners irate behavior towards me, I find that this resolution is satisfactory given the circumstances Regards, [redacted] ***

Our first letter to you contains the truthful explanation of the situation we have with MsL [redacted] The facts are as is and we cannot change it- A couple things that stand out in her first letter: Why go to another UPS store first "just for information” before coming to Mail Plus to talk with us Why call UPS right after she came here to resolve the situationWhat was she hoping to accomplish by calling them? Why, when she talked with Hailey did she give her only ONE HOUR regarding a refundYes, Hailey did say MsD [redacted] was combative in the phone and her sore hand was slammed onto the counterThe Revdex.com is welcomed to talk with Hailey to confirm thisBy the actions MsD [redacted] took above we feel she was prejudiced against our business and we feel that we were guilty in her eyes NO MATTER WHAT and no matter what we do she will not be happyWe do understand that MsD [redacted] was unhappy about the keys not getting to her son on Saturday, however, UPS did tell Hailey that the DO NOT have Saturday deliveries to that addressWe accepted responsibility for our mistake and an immediate apology was given to herWe did not lie to her, we did not cheat her out of anything, we just made a mistake that she is not willing to acceptMy husband and I have run success', I businesses for over years and we pride ourselves on great customer service and having the resopect of all the communities we have servicedThank you, Mail Plus

I am writing in response to the letter you sent me regarding MsL***
***MsD*** visited our store July 28, wishing to send a set of keys to her son who lives in Sandpoint, IdIsabella, one of the owners, took the order and unfortunately forgot to notify MsD*** that all orders shipped next day air on a Friday by UPS or FedEx will automatically have a Monday delivery dateUPS and FedEx both charge an extra fee for a Saturday deliveryShe was charged a next day air fee, therefore he Monday deliveryMsD*** came into the store Monday to tell us that her son did not receive the keysIsabella immediately apologized to her and informed her of what happenedShe also told her that she will have to discuss the matter with the other where Bob and will get back to her the following morningMsD*** was told that because of the inconvenience this caused her we will give her a $20,courtesy refundShe was happy to hear that it the timeThe same day early afternoon UPS called Hailey, an employee of Mail Plus and told her that MsD*** called them and was complaining to them about a shipmentUPS also informed us that because of the address location of her son they Do NOT have a Saturday delivery to that addressHailey immediately called MsD*** to see if she can assist her, however MsD*** was very combative and told Hailey to call her regarding her refund within ONE HOURIsabella was gone for the day and Hailey and Bob were not informed to completely about the situation....between the two of them guessing what might have happened they figured out the difference between an overnight and Saturday shipment, thus MsD*** was quoted an incorrect amount for the refundIf, MsD*** would have waited till the following morning like Isabella asked her earlier, there would not have been a misCommunication regarding a refundMsD***'s keys were sent Friday as an overnight shipment and that is what she was charged forBecause of this inconvenience to her we feel that a $courtesy refund was fairAlso both UPS and FedEx have only one pickup per day for overnight shipments and that is at 4pmShe was not told that the tracking number would be sent to her at sprin as once UPS scans the label, tracking information automatically goes to her email...per her letter when she checked her email at 4:the information was therëMsD*** did come into Mail Pius; or the $refund and was very rude to Hailey, slammed her credit card into Hailey's hand, which it turn slammed Hailey's arthritic sore hand onto the counter and told us “This is a Sy way to do business"We at Mail Plus are offended by MsD|***'s accusations that we are dishonest and we cheat and lie to our customers as we pride ourselves as of having a long list of loyal customersWe never fied to MsD***, howev or, an honest mistake was made and an immediate apology with a courtesy refund already given to herThe allegations which she is making a very serious and are untrue accusations and because of that we do not take it lightly

Our first letter to you contains the truthful explanation of the situation we have with Ms. L[redacted]. The facts are as is and we cannot change it. -
A couple things that stand out in her first letter:
1. Why go to another UPS store first "just for information” before coming to Mail Plus to talk with us.
2. Why call UPS right after she came here to resolve the situation. What was she hoping to accomplish by calling them?
3. Why, when she talked with Hailey did she give her only ONE HOUR regarding a refund. Yes, Hailey did say Ms. D[redacted] was combative in the phone and her sore hand was slammed onto the counter. The Revdex.com is welcomed to talk with Hailey to confirm this.
By the actions Ms. D[redacted] took above we feel she was prejudiced against our business and we feel that we were guilty in her eyes NO MATTER WHAT and no matter what we do she will not be happy.
We do understand that Ms. D[redacted] was unhappy about the keys not getting to her son on Saturday, however, UPS did tell Hailey that the DO NOT have Saturday deliveries to that address. We accepted responsibility for our mistake and an immediate apology was given to her. We did not lie to her, we did not cheat her out of anything, we just made a mistake that she is not willing to accept.
My husband and I have run success', I businesses for over 30 years and we pride ourselves on great customer service and having the resopect of all the communities we have serviced.
Thank you,
Mail Plus

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Although the...

rest of the charges are still not accounted for in the explanation and there was no apology for the owners irate behavior towards me, I find that this resolution is satisfactory given the circumstances. 
Regards,
[redacted]

Review: After seeing the total amount of my charges and noticing that a a couple were different from what was posted of the items I could see, I asked for a printed price list of the other items. The worker refused to provide a price list. He then went on to be very aggressive and tried to rip apart the box I was trying to ship.

I was charged $2.10 extra for a box and drink. These are only two of the five unidentified charges on my receipt.Desired Settlement: I would like an explanation of all charges and a refund of the difference

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. Although the rest of the charges are still not accounted for in the explanation and there was no apology for the owners irate behavior towards me, I find that this resolution is satisfactory given the circumstances.

Regards,