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Initial Business Response / [redacted] (4000, 13, 2017/06/09) */ Hello, my name is ***I will be the one in charge of this caseI have reviewed your case and I think I found the cause of this double chargeFrom my understanding, you had made a reservation with from a booking engineWhen I looked back at this reservation, I discovered that there were two reservations with the same credit card informationThe first reservation was under your nameAnd the second reservation was under the name of someone with the same last name as yoursI presume this was the second guest that was with youFrom my understanding there may have been an error with the reservation engine that you used to reserve the roomsI would like to point out that our establishment does not have the ability to modify these reservationsYou will need to contact the agency/website you booked the rooms through to fix this error I will provide you if the reservation # of each reservation if you call your establishment Also Please feel free to call me about any questions regarding this case Initial Consumer Rebuttal / [redacted] (3000, 11, 2017/06/09) */ I just received today in the mail two documents from Barclaycard concerning our stay at the Battlefield Inn on South Glenstone, Springfield, MOBoth letters are dated June 2, Both documents cite Case Number: DP XXXXXXX and reference my Choice Privileges Visa Signature CardApparently, Barclaycard had issued a provisional credit to my account of the disputed amount of $ Although I contacted the manager of the Battlefield Inn directly, I have heard nothing back from himSo far as I know, the matter has not been resolved with regard to Battlefield Inn remitting the erroneous charge of $to my credit card accountI would be happy to fax the two documents from Barclaycard to you if you can provide a fax number Final Business Response / [redacted] (4000, 22, 2017/07/05) */ Dear Sir or Madam, I would first like to state that our business hold our professionalism to a high standard and do not hold any grudge or feelings of retaliation towards you in any way Second, I would like to clarify that we, the Battlefield Inn, do NOT have the ability to create/modify reservations or create reservation numbers in any mean or mannerWe only receive the reservations from a network of reservation companies that are managed through our host Magnuson Hotels Now, I would like to explain our cheprocess to you for online reservationsWhen a guests checks in to our establishment from a online reservation, we check our online registry to get the reservation detailsIf for any means there is two names with the same last on the registry, we then check the first name and do NOT give out the other guest reservation details for privacy detailsWe use this process to ensure that we are not giving out the wrong info to our valued guest I would like reiterate that we only receive reservations and do NOT have the ability to create, modify, or cancel these reservations Now, I do personally believe that you did create ONE reservation for your wife and you, but some where along the process of you making the reservation and us recieving the reservation an error was madeI highly recommend that you call our affiliate Magnuson HotelThey might possibly be able to provide you a refund for the second reservation [redacted] ***: [redacted] (This is my personal number for any other questions you may have) Final Consumer Response / [redacted] (2000, 25, 2017/07/14) */

Initial Business Response /* (1000, 9, 2016/03/02) */
We deeply apologize for your stay with usWe would like to assist with resolving this issueUnfortunately we cannot refund the entire payment, but we are more than happy to return half of your costs for staying with usWe ensure you we have
contacted the proper professionals to treat the problems you faced with usPlease come in with a picture ID to collect your refund or contact 417-883-for any other questions
Initial Consumer Rebuttal /* (2000, 11, 2016/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello,We are very sorry that your stay at our establishment did not meet your standardsDue to return policy, I am unable to provide you a refund for your stayBut we are able to provide you with a discount on your next stay with usIf you can give us the chance to have you stay again, I will see
to it that your standard are met this time. Best Regards,*** ***Please free to reply if you have any other questions

Initial Business Response /* (1000, 5, 2016/01/06) */
Thank you for contacting us with this complaint. We deeply apologize for this. We would be more than happy to return the rest of the refund and the ID to you. Please contact [redacted]@outlook.com or come to Battlefield Inn to collect your...

refund and ID.

Initial Business Response /* (4000, 13, 2017/06/09) */
Hello, my name is [redacted]. I will be the one in charge of this case. I have reviewed your case and I think I found the cause of this double charge. From my understanding, you had made a reservation with from a booking engine. When I looked back at...

this reservation, I discovered that there were two reservations with the same credit card information. The first reservation was under your name. And the second reservation was under the name of someone with the same last name as yours. I presume this was the second guest that was with you. From my understanding there may have been an error with the reservation engine that you used to reserve the rooms. I would like to point out that our establishment does not have the ability to modify these reservations. You will need to contact the agency/website you booked the rooms through to fix this error.
I will provide you if the reservation # of each reservation if you call your establishment.
Also Please feel free to call me about any questions regarding this case.
Initial Consumer Rebuttal /* (3000, 11, 2017/06/09) */
I just received today in the mail two documents from Barclaycard concerning our stay at the Battlefield Inn on South Glenstone, Springfield, MO. Both letters are dated June 2, 2017. Both documents cite Case Number: DP XXXXXXX and reference my Choice Privileges Visa Signature Card. Apparently, Barclaycard had issued a provisional credit to my account of the disputed amount of $142.18.
Although I contacted the manager of the Battlefield Inn directly, I have heard nothing back from him. So far as I know, the matter has not been resolved with regard to Battlefield Inn remitting the erroneous charge of $142.18 to my credit card account. I would be happy to fax the two documents from Barclaycard to you if you can provide a fax number.
Final Business Response /* (4000, 22, 2017/07/05) */
Dear Sir or Madam,
I would first like to state that our business hold our professionalism to a high standard and do not hold any grudge or feelings of retaliation towards you in any way.
Second, I would like to clarify that we, the Battlefield Inn, do NOT have the ability to create/modify reservations or create false reservation numbers in any mean or manner. We only receive the reservations from a network of reservation companies that are managed through our host Magnuson Hotels.
Now, I would like to explain our check-in process to you for online reservations. When a guests checks in to our establishment from a online reservation, we check our online registry to get the reservation details. If for any means there is two names with the same last on the registry, we then check the first name and do NOT give out the other guest reservation details for privacy details. We use this process to ensure that we are not giving out the wrong info to our valued guest.
I would like reiterate that we only receive reservations and do NOT have the ability to create, modify, or cancel these reservations.
Now, I do personally believe that you did create ONE reservation for your wife and you, but some where along the process of you making the reservation and us recieving the reservation an error was made. I highly recommend that you call our affiliate Magnuson Hotel. They might possibly be able to provide you a refund for the second reservation.
[redacted]
[redacted]: [redacted] (This is my personal number for any other questions you may have)
Final Consumer Response /* (2000, 25, 2017/07/14) */