Mr [redacted] 's complaints and requests that pertain to the vehicle need to be directed toward the manufacturer VWNS has gone above and beyond to help facilitate a resolution VWNS had VW of A send in their Quality Technical expert and had a VW Master Technician drive the vehicle for a number of days, both of which were unsuccessful in finding any issue with Mr [redacted] 's vehicle The end result is VW of A and VWNS denying this claim VWNS did agree to buy Mr [redacted] 's vehicle back as an outright purchase When an initial offer was made, $40,was the dollar amount Mr [redacted] chose not to accept the offer at the time Vehicles do not hold value, vehicles of higher value depreciate very quickly as such Mr [redacted] 's vehicle continues to lose value and VWNS cannot honor initial offer Attached is a current "Kelly Blue Book" evaluation for Mr [redacted] 's Touareg A dealer purchases vehicles at "auction value", which is $33,for this vehicle In an effort to again go above and beyond, VWNS will purchase Mr [redacted] 's vehicle for $36,(offer valid until 6/30/2016) This is the first we have ever heard of any missing items When Mr [redacted] left his vehicle with VWNS, he was informed to remove all items as VWNS will not be responsible for any personal items
All copies of signed documents were given to [redacted] (co-buyer) when she took delivery of the vehicle I can request the deal from off-site storage and send photocopies and upload here or send via email Please advise a preference.I can always be reached by phone at [redacted] or [redacted] Thank youChris P***General Manager [redacted]
thank you- I really want the original paperwork for my recordsI was told they would be sent to meThis is a large item to finance and I want all the paperwork as proof of the contractOnce received this should be resolved
Chad H*** (sales manager) has been in contact with the client since 9/and since resolved all the issues. I have authorized a concession of first payment reimbursement. The fault was definitely on the dealership and we apologize immensely. All should be good going forward
but if there is anything I can do, please contact me directly. ***Attached is the funding notification verifying everything is complete. Thank you!Chris P***General ManagerVW North Scottsdale
This dealership is not being truthful. I did report the missing items, I have a voice message from the service manager on one of them indicating he would look at camera footage to see if they could find the person who stole the items. I never heard back from them. Mr. P[redacted] did indicate they were able to duplicate the issue, but they felt is was a similar issue with all Touareg's thus was a common defect and could not be corrected. I can't imagine a vehicle losing $4000 in value between my conversation with Mr P[redacted] and 2 weeks when I called to accept his initial offer. He is now offering even less. I am not concerned with the blue book value and Mr P[redacted] making additional money of another transaction with me. I am concerned that he and his dealership make this right. He is my advocate with VW. I am losing now over $14,000 on the transaction if I accept his current offer. I am merely a consumer. VW Scottsdale is a business with a lot more financial resource than I. They should at a minimum meet me half way, not attempt to make additional profit from an unsatisfied consumer. I reject their self serving offer at resolution.
Mr. [redacted]'s complaints and requests that pertain to the vehicle need to be directed toward the manufacturer. VWNS has gone above and beyond to help facilitate a resolution. VWNS had VW of A send in their Quality Technical expert and had a VW Master Technician drive the vehicle for a...
number of days, both of which were unsuccessful in finding any issue with Mr. [redacted]'s vehicle. The end result is VW of A and VWNS denying this claim. VWNS did agree to buy Mr. [redacted]'s vehicle back as an outright purchase. When an initial offer was made, $40,000 was the dollar amount. Mr. [redacted] chose not to accept the offer at the time. Vehicles do not hold value, vehicles of higher value depreciate very quickly as such Mr. [redacted]'s vehicle continues to lose value and VWNS cannot honor initial offer. Attached is a current "Kelly Blue Book" evaluation for Mr. [redacted]'s Touareg. A dealer purchases vehicles at "auction value", which is $33,903 for this vehicle. In an effort to again go above and beyond, VWNS will purchase Mr. [redacted]'s vehicle for $36,000 (offer valid until 6/30/2016). This is the first we have ever heard of any missing items. When Mr. [redacted] left his vehicle with VWNS, he was informed to remove all items as VWNS will not be responsible for any personal items.
All copies of signed documents were given to [redacted] (co-buyer) when she took delivery of the vehicle. I can request the deal from off-site storage and send photocopies and upload here or send via email. Please advise a preference.I can always be reached by phone at [redacted] or [redacted] Thank youChris P[redacted]General Manager[redacted]
Mr [redacted] 's complaints and requests that pertain to the vehicle need to be directed toward the manufacturer VWNS has gone above and beyond to help facilitate a resolution VWNS had VW of A send in their Quality Technical expert and had a VW Master Technician drive the vehicle for a number of days, both of which were unsuccessful in finding any issue with Mr [redacted] 's vehicle The end result is VW of A and VWNS denying this claim VWNS did agree to buy Mr [redacted] 's vehicle back as an outright purchase When an initial offer was made, $40,was the dollar amount Mr [redacted] chose not to accept the offer at the time Vehicles do not hold value, vehicles of higher value depreciate very quickly as such Mr [redacted] 's vehicle continues to lose value and VWNS cannot honor initial offer Attached is a current "Kelly Blue Book" evaluation for Mr [redacted] 's Touareg A dealer purchases vehicles at "auction value", which is $33,for this vehicle In an effort to again go above and beyond, VWNS will purchase Mr [redacted] 's vehicle for $36,(offer valid until 6/30/2016) This is the first we have ever heard of any missing items When Mr [redacted] left his vehicle with VWNS, he was informed to remove all items as VWNS will not be responsible for any personal items
All copies of signed documents were given to [redacted] (co-buyer) when she took delivery of the vehicle I can request the deal from off-site storage and send photocopies and upload here or send via email Please advise a preference.I can always be reached by phone at [redacted] or [redacted] Thank youChris P***General Manager [redacted]
thank you- I really want the original paperwork for my recordsI was told they would be sent to meThis is a large item to finance and I want all the paperwork as proof of the contractOnce received this should be resolved
Chad H*** (sales manager) has been in contact with the client since 9/and since resolved all the issues. I have authorized a concession of first payment reimbursement. The fault was definitely on the dealership and we apologize immensely. All should be good going forward
but if there is anything I can do, please contact me directly. ***Attached is the funding notification verifying everything is complete. Thank you!Chris P***General ManagerVW North Scottsdale
This dealership is not being truthful. I did report the missing items, I have a voice message from the service manager on one of them indicating he would look at camera footage to see if they could find the person who stole the items. I never heard back from them. Mr. P[redacted] did indicate they were able to duplicate the issue, but they felt is was a similar issue with all Touareg's thus was a common defect and could not be corrected. I can't imagine a vehicle losing $4000 in value between my conversation with Mr P[redacted] and 2 weeks when I called to accept his initial offer. He is now offering even less. I am not concerned with the blue book value and Mr P[redacted] making additional money of another transaction with me. I am concerned that he and his dealership make this right. He is my advocate with VW. I am losing now over $14,000 on the transaction if I accept his current offer. I am merely a consumer. VW Scottsdale is a business with a lot more financial resource than I. They should at a minimum meet me half way, not attempt to make additional profit from an unsatisfied consumer. I reject their self serving offer at resolution.
Mr. [redacted]'s complaints and requests that pertain to the vehicle need to be directed toward the manufacturer. VWNS has gone above and beyond to help facilitate a resolution. VWNS had VW of A send in their Quality Technical expert and had a VW Master Technician drive the vehicle for a...
number of days, both of which were unsuccessful in finding any issue with Mr. [redacted]'s vehicle. The end result is VW of A and VWNS denying this claim. VWNS did agree to buy Mr. [redacted]'s vehicle back as an outright purchase. When an initial offer was made, $40,000 was the dollar amount. Mr. [redacted] chose not to accept the offer at the time. Vehicles do not hold value, vehicles of higher value depreciate very quickly as such Mr. [redacted]'s vehicle continues to lose value and VWNS cannot honor initial offer. Attached is a current "Kelly Blue Book" evaluation for Mr. [redacted]'s Touareg. A dealer purchases vehicles at "auction value", which is $33,903 for this vehicle. In an effort to again go above and beyond, VWNS will purchase Mr. [redacted]'s vehicle for $36,000 (offer valid until 6/30/2016). This is the first we have ever heard of any missing items. When Mr. [redacted] left his vehicle with VWNS, he was informed to remove all items as VWNS will not be responsible for any personal items.
All copies of signed documents were given to [redacted] (co-buyer) when she took delivery of the vehicle. I can request the deal from off-site storage and send photocopies and upload here or send via email. Please advise a preference.I can always be reached by phone at [redacted] or [redacted] Thank youChris P[redacted]General Manager[redacted]