Main Clean

The business has responded Please see below: I am writing this in response to the complaint filed with the Revdex.com regarding a dress brought in for dry-cleaning by the complainant, [redacted] As English is not my native language, I enlisted the help of my son in responding to her claimsI've been operating this Cleaner for over yearsThis is the first complaint with the Revdex.com as well as [redacted] (both placed by [redacted] ) that I had to deal with in all my years of doing business here.When a customer comes back with "unsatisfied" service, I do what I can do satisfy themThis typically involves, re-washing, re-cleaning, re-ironing, etcAfterall, I am in the service industry and I want to ensure that my customers leave my business with satisfactionSame applies to [redacted] If she returned to my store and spoke to my wife and I with respect and sincerity, I would have re-serviced her dress free of chargeHowever, that was not the case [redacted] picked up the dress on or about 6/*Brought back the dress and complained on 6/**Almost weeks passed where she had an opportunity to bring her dress back to speak to me about the "alleged" stainWhen we spoke, [redacted] addressed us with condescension and spoke excitedly when my wife could not properly address her questionsWhen we refused to refund her money for the dress, she sent her male friend to harass us regarding the service fee [redacted] was charged $for the dressThat $is not worth fighting anyone overHowever, when you are treated with condescension and disrespect, it becomes a different story all togetherFact of the matter is that she brought the dress back almost weeks from the date she picked it up from my storeOur service ticket specifically states, "in laundering we cannot guarantee against color loss and shrinkage or against damage to weak and tender fabricsDifference in count must be reported and this ticket presented within hours"Who is to know what took place with the dress in that week period when she had it in her possession? [redacted] should have examined her garments as soon as she picked it upSince she stated that we have "very poor customer service habits...", she should've inspected the dress right away to ensure that she was satisfied with the dressDemanding return of the money and for cost of the dress some weeks after she picked up the dress is unconscionableSpeaking to us as if we are second class citizen is even more offensiveI would've have re-serviced her dress had she spoke to me with respect even though I have no obligation to do so

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
HelloOn top of the business ruining my dress, they are now making claims to the Revdex.comInitially an apology and refund wold have been sufficient, though what they are stating is ludicrous and further upsettingI was understandably upset when I went to pick up my dress, as it was the dress I was married in.I dropped off the dress on June *** and picked it up on June ***I unwrapped the dress and went back within business daysAs it is a special dress for me, it was most certainly not worn in those daysWhen I went back to the establishment the owner would not discuss any of his faults and kept waving me out of the store, saying that he "did his best"No refund or relaundering was offered from the very beginning of our conversation.My husband who was across the street at the time of return, walked back with me to the business to see if he could help mediate the disputeAt no point was there any harassing or speaking to the business owner as a "second class citizen", as I am an immigrant as wellThese are disgusting claims, lies and accusations that the business owner is now makingHe provided " second class" service and I wanted a refund of a mere $12, as a token apologyUpon further hearing his accusations I will be pursuing the owner for a full refund of the dress and making sure that everyone in out community knows how he treats customersPlease advise as to the next stepsI will not be subjected to responding to anymore of his outrageous lies or claimsMy husband and I run a business and at no point would we ever deny a refund if we made a mistake, never the less lieI appreciate your help with this matter, as I have thankfully never dealt with a situation like this in the past.Thanks ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

HelloOn top of the business ruining my dress, they are now making false claims to the Revdex.com. Initially an apology and refund wold have been sufficient, though what they are stating is ludicrous and further upsetting. I was understandably upset when I went to pick up my dress, as it was the dress I was married in.I dropped off the dress on June [redacted] and picked it up on June [redacted]. I unwrapped the dress and went back within 2 business days. As it is a special dress for me, it was most certainly not worn in those 2 days. When I went back to the establishment the owner would not discuss any of his faults and kept waving me out of the store, saying that he "did his best". No refund or relaundering was offered from the very beginning of our conversation.My husband who was across the street at the time of return, walked back with me to the business to see if he could help mediate the dispute. . At no point was there any harassing or speaking to the business owner as a "second class citizen", as I am an immigrant as well. These are disgusting claims, lies and accusations that the business owner is now making. He provided " second class" service and I wanted a refund of a mere $12, as a token apology. Upon further hearing his accusations I will be pursuing the owner for a full refund of the dress and making sure that everyone in out community knows how he treats customers. Please advise as to the next steps. I will not be subjected to responding to anymore of his outrageous lies or claims. My husband and I run a business and at no point would we ever deny a refund if we made a mistake, never the less lie. I appreciate your help with this matter, as I have thankfully never dealt with a situation like this in the past.Thanks [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded.  Please see below:
I am writing this in response to the complaint filed with the Revdex.com regarding a dress brought in for dry-cleaning by the complainant, [redacted]. As English is not my native language, I enlisted the help of my son...

in responding to her claims. I've been operating this Cleaner for over 10 years. This is the first complaint with the Revdex.com as well as [redacted] (both placed by [redacted]) that I had to deal with in all my years of doing business here.When a customer comes back with "unsatisfied" service, I do what I can do satisfy them. This typically involves, re-washing, re-cleaning, re-ironing, etc. Afterall, I am in the service industry and I want to ensure that my customers leave my business with satisfaction. Same applies to [redacted]. If she returned to my store and spoke to my wife and I with respect and sincerity, I would have re-serviced her dress free of charge. However, that was not the case. [redacted] picked up the dress on or about 6/*. Brought back the dress and complained on 6/**. Almost 3 weeks passed where she had an opportunity to bring her dress back to speak to me about the "alleged" stain. When we spoke, [redacted] addressed us with condescension and spoke excitedly when my wife could not properly address her questions. When we refused to refund her money for the dress, she sent her male friend to harass us regarding the service fee. [redacted] was charged $12 for the dress. That $12 is not worth fighting anyone over. However, when you are treated with condescension and disrespect, it becomes a different story all together. Fact of the matter is that she brought the dress back almost 3 weeks from the date she picked it up from my store. Our service ticket specifically states, "in laundering we cannot guarantee against color loss and shrinkage or against damage to weak and tender fabrics. Difference in count must be reported and this ticket presented within 48 hours". Who is to know what took place with the dress in that 3 week period when she had it in her possession?[redacted] should have examined her garments as soon as she picked it up. Since she stated that we have "very poor customer service habits...", she should've inspected the dress right away to ensure that she was satisfied with the dress. Demanding return of the money and for cost of the dress some 3 weeks after she picked up the dress is unconscionable. Speaking to us as if we are second class citizen is even more offensive. I would've have re-serviced her dress had she spoke to me with respect even though I have no obligation to do so.

The business has responded.  Please see below:I am writing this in response to the complaint filed with the Revdex.com regarding a dress brought in for dry-cleaning by the complainant, [redacted]. As English is not my native language, I enlisted the help of my son in...

responding to her claims. I've been operating this Cleaner for over 10 years. This is the first complaint with the Revdex.com as well as [redacted] (both placed by [redacted]) that I had to deal with in all my years of doing business here.When a customer comes back with "unsatisfied" service, I do what I can do satisfy them. This typically involves, re-washing, re-cleaning, re-ironing, etc. Afterall, I am in the service industry and I want to ensure that my customers leave my business with satisfaction. Same applies to [redacted]. If she returned to my store and spoke to my wife and I with respect and sincerity, I would have re-serviced her dress free of charge. However, that was not the case. [redacted] picked up the dress on or about 6/*. Brought back the dress and complained on 6/**. Almost 3 weeks passed where she had an opportunity to bring her dress back to speak to me about the "alleged" stain. When we spoke, [redacted] addressed us with condescension and spoke excitedly when my wife could not properly address her questions. When we refused to refund her money for the dress, she sent her male friend to harass us regarding the service fee. [redacted] was charged $12 for the dress. That $12 is not worth fighting anyone over. However, when you are treated with condescension and disrespect, it becomes a different story all together. Fact of the matter is that she brought the dress back almost 3 weeks from the date she picked it up from my store. Our service ticket specifically states, "in laundering we cannot guarantee against color loss and shrinkage or against damage to weak and tender fabrics. Difference in count must be reported and this ticket presented within 48 hours". Who is to know what took place with the dress in that 3 week period when she had it in her possession?[redacted] should have examined her garments as soon as she picked it up. Since she stated that we have "very poor customer service habits...", she should've inspected the dress right away to ensure that she was satisfied with the dress. Demanding return of the money and for cost of the dress some 3 weeks after she picked up the dress is unconscionable. Speaking to us as if we are second class citizen is even more offensive. I would've have re-serviced her dress had she spoke to me with respect even though I have no obligation to do so.

Review: Two weeks ago I had an issue with a dry clean company in our town. I used this company 2 times before. The last time I brought in a dress that had some stains on. I pointed out the stains to the lady who worked there and she put tape marks on the fabric. She never mentioned that the quality of fabric or anything about the stains. She just took an order and asked to come back in a few days. I wore this dress only twice: for my [redacted] wedding ceremony and my birthday party. Every time I dry cleaned it. This dress has a special meaning to me.When I came back to pick it up I asked if the stains came off and the same lady said yes and I paid for the service. I came home and took off plastic from my dress. Upon examining I noticed bleached out color spots on the fabric and spots from the chemicals. There are up to 13 spots on the skirt part of the dress. I thought that it was some kind of mistake and they didn't do the service properly. I took the dress back to the cleaning place again. This time I was speaking to the man (I guess he is a husband of the woman who took my order), he rudely pushed her away and didn't let her say a word. I asked the man to look at my dress again as now there are chemical stains all over and I would like them to redo the service, or give me the money back for their service (under $10), or compensate me for the ruined dress. He denied me in all of the above. He said that the fabric is very hard to work with (they never mentioned it before) and he did the best he could. So he didn't want to try it again. He refused me in refunding me money for his poor service as well. I would have taken a chance to take it to more expensive dry cleaners, maybe in [redacted]. But he absolutely refused to provide me with any kind of help. At the very least he had to return my money for his service, but now I want him to pay me for the dress. This company has very poor customer service habits and I don't think another customer should go through the same.Desired Settlement: As I was denied in any kind of "fix up" service I think it's fair if this business compensates me for the ruined dress. If it were tough stains and fabric to deal with I would have preferred to be denied in service right away than having ruined my dress.

Business

Response:

The business has responded. Please see below:I am writing this in response to the complaint filed with the Revdex.com regarding a dress brought in for dry-cleaning by the complainant, [redacted]. As English is not my native language, I enlisted the help of my son in responding to her claims. I've been operating this Cleaner for over 10 years. This is the first complaint with the Revdex.com as well as [redacted] (both placed by [redacted]) that I had to deal with in all my years of doing business here.When a customer comes back with "unsatisfied" service, I do what I can do satisfy them. This typically involves, re-washing, re-cleaning, re-ironing, etc. Afterall, I am in the service industry and I want to ensure that my customers leave my business with satisfaction. Same applies to [redacted]. If she returned to my store and spoke to my wife and I with respect and sincerity, I would have re-serviced her dress free of charge. However, that was not the case. [redacted] picked up the dress on or about 6/*. Brought back the dress and complained on 6/**. Almost 3 weeks passed where she had an opportunity to bring her dress back to speak to me about the "alleged" stain. When we spoke, [redacted] addressed us with condescension and spoke excitedly when my wife could not properly address her questions. When we refused to refund her money for the dress, she sent her male friend to harass us regarding the service fee. [redacted] was charged $12 for the dress. That $12 is not worth fighting anyone over. However, when you are treated with condescension and disrespect, it becomes a different story all together. Fact of the matter is that she brought the dress back almost 3 weeks from the date she picked it up from my store. Our service ticket specifically states, "in laundering we cannot guarantee against color loss and shrinkage or against damage to weak and tender fabrics. Difference in count must be reported and this ticket presented within 48 hours". Who is to know what took place with the dress in that 3 week period when she had it in her possession?[redacted] should have examined her garments as soon as she picked it up. Since she stated that we have "very poor customer service habits...", she should've inspected the dress right away to ensure that she was satisfied with the dress. Demanding return of the money and for cost of the dress some 3 weeks after she picked up the dress is unconscionable. Speaking to us as if we are second class citizen is even more offensive. I would've have re-serviced her dress had she spoke to me with respect even though I have no obligation to do so.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

HelloOn top of the business ruining my dress, they are now making false claims to the Revdex.com. Initially an apology and refund wold have been sufficient, though what they are stating is ludicrous and further upsetting. I was understandably upset when I went to pick up my dress, as it was the dress I was married in.I dropped off the dress on June [redacted] and picked it up on June [redacted]. I unwrapped the dress and went back within 2 business days. As it is a special dress for me, it was most certainly not worn in those 2 days. When I went back to the establishment the owner would not discuss any of his faults and kept waving me out of the store, saying that he "did his best". No refund or relaundering was offered from the very beginning of our conversation.My husband who was across the street at the time of return, walked back with me to the business to see if he could help mediate the dispute. . At no point was there any harassing or speaking to the business owner as a "second class citizen", as I am an immigrant as well. These are disgusting claims, lies and accusations that the business owner is now making. He provided " second class" service and I wanted a refund of a mere $12, as a token apology. Upon further hearing his accusations I will be pursuing the owner for a full refund of the dress and making sure that everyone in out community knows how he treats customers. Please advise as to the next steps. I will not be subjected to responding to anymore of his outrageous lies or claims. My husband and I run a business and at no point would we ever deny a refund if we made a mistake, never the less lie. I appreciate your help with this matter, as I have thankfully never dealt with a situation like this in the past.Thanks [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,