Steve has always been responsive to my calls His work is thorough and meticulous and I value his opinion and expertise The quality and pride of his work speaks volumes
I was on the phone with my mother, and I witnessed the owner yelling at her because she asked him for help. It was extremely inappropriate.
On Friday, July 29, 2016, I scheduled an appointment for the salvation army to come and pick up the rest of the items from my storage unit. I had given the driver my name and phone number in case there were any issues. On this morning, he called me and told me he was ten minutes away from the unit. I could not make it there in ten minutes so I called my mother to meet him there. The driver made it there about two minutes before my mother did, which gave him the opportunity to ask the owner where the unit was (Instead of calling me). After the driver asked the owner where the storage unit was, the owner called me and proceeded to scream and yell in the phone saying,"You need to be here to tell him where to go! It is not my job to tell them where to do!" I explained to him that my mother was there with the keys and would let the driver in. I was on the other line with my mother when he called so I clicked back over. My mom told me that she had spotted the Salvation Army truck and she was about to let him in (because she had the codes and the keys). The owner was still hanging around so my mom simply asked him if he knew where the unit was (once inside the facility). I was about to explain to her where it was, but she asked the owner since he decided to hang around anyway. After she asked him he began to scream and get belligerent with her. He tells her," This is not my job to do! Your daughter should have been here to help you all! You need to call her and tell her to come! I had to stop everything I was doing to come and show you where this unit was! This is not my job!" At this point, I am on the phone fuming because I have never witnessed such disrespect from someone being asked to simply do their job. I told my mom just to let the man get all of the items, and I would handle everything else later. At approximately 1230-100 pm, I went to the storage unit to turn in the keys. Before I turned them in, I went to the units to take pictures of them and to make sure that they were left decently and in order. After taking the pictures, I went to the front office to submit the keys. There was a very nice young lady at the front desk and she took my keys and everything was fine. I then asked her if many men were working there this morning because there was a man that was extremely disrespectful to my mother. The owner then stands up and says," Oh that would be me." I told him that I did not appreciate the way that he was speaking to my mother with such disrespect. He then tried to explain himself, but I did cut him off because I was speaking and he was to wait until I was finished. I told him that helping the public at his facility was his job. He is a public servant and he should be kind to any and everyone that is giving him business. We are loyal customers. This was not our first time renting space from him. Finally, I let him speak and he told me he was just trying to explain that this was not his job. I then told him again that this was his job, he was a public servant, and delivery is everything. I could hear the anger in his voice on that day. I told him that I did not care what was going on at home, but he should leave it at home once he was at work and dealing with other individuals. I also told him I would be contacting the Revdex.com to file a complaint and his response was, " Do what you gotta do!"
Steve has always been responsive to my calls His work is thorough and meticulous and I value his opinion and expertise The quality and pride of his work speaks volumes
I was on the phone with my mother, and I witnessed the owner yelling at her because she asked him for help. It was extremely inappropriate.
On Friday, July 29, 2016, I scheduled an appointment for the salvation army to come and pick up the rest of the items from my storage unit. I had given the driver my name and phone number in case there were any issues. On this morning, he called me and told me he was ten minutes away from the unit. I could not make it there in ten minutes so I called my mother to meet him there. The driver made it there about two minutes before my mother did, which gave him the opportunity to ask the owner where the unit was (Instead of calling me). After the driver asked the owner where the storage unit was, the owner called me and proceeded to scream and yell in the phone saying,"You need to be here to tell him where to go! It is not my job to tell them where to do!" I explained to him that my mother was there with the keys and would let the driver in. I was on the other line with my mother when he called so I clicked back over. My mom told me that she had spotted the Salvation Army truck and she was about to let him in (because she had the codes and the keys). The owner was still hanging around so my mom simply asked him if he knew where the unit was (once inside the facility). I was about to explain to her where it was, but she asked the owner since he decided to hang around anyway. After she asked him he began to scream and get belligerent with her. He tells her," This is not my job to do! Your daughter should have been here to help you all! You need to call her and tell her to come! I had to stop everything I was doing to come and show you where this unit was! This is not my job!" At this point, I am on the phone fuming because I have never witnessed such disrespect from someone being asked to simply do their job. I told my mom just to let the man get all of the items, and I would handle everything else later. At approximately 1230-100 pm, I went to the storage unit to turn in the keys. Before I turned them in, I went to the units to take pictures of them and to make sure that they were left decently and in order. After taking the pictures, I went to the front office to submit the keys. There was a very nice young lady at the front desk and she took my keys and everything was fine. I then asked her if many men were working there this morning because there was a man that was extremely disrespectful to my mother. The owner then stands up and says," Oh that would be me." I told him that I did not appreciate the way that he was speaking to my mother with such disrespect. He then tried to explain himself, but I did cut him off because I was speaking and he was to wait until I was finished. I told him that helping the public at his facility was his job. He is a public servant and he should be kind to any and everyone that is giving him business. We are loyal customers. This was not our first time renting space from him. Finally, I let him speak and he told me he was just trying to explain that this was not his job. I then told him again that this was his job, he was a public servant, and delivery is everything. I could hear the anger in his voice on that day. I told him that I did not care what was going on at home, but he should leave it at home once he was at work and dealing with other individuals. I also told him I would be contacting the Revdex.com to file a complaint and his response was, " Do what you gotta do!"