I contacted Main Line Chimney review regarding work on my chimneyThe customer service representative informed me that they would submit the invoice to my titling company and have the bill taken from settlementApproximately a month after closing on the sale of my house, a representative (Tim) contacted me that they had not received paymentI asked him to give me a few days to review my closing statement; we were in the middle of a move and our documents were in storageI called several times following week and they did not answer the phoneThey also called me a few times that week, but I was unable to answer the phone; but always called back before COBToday, I returned their call and Tim the representative was belligerent beyond wordsHe yelled at me on the phone, told me I was not acting like an adult and continually interrupted me; fully unbecoming of customer serviceHe was upset that I had not called him back last weekI explained that I had, and to check his phone logsHe continued to berate me and I asked him to calm down on the phoneI actually had to end the conversation because of his languageHe immediately called back and said he was tired of dealing with me, "make payment right now or i'll take you to court." I provided him with my credit card information and paid my billI am fully disappointed with this company's customer service, and intend to share my experiences with them on other websites such as google plus, home advisor and A [redacted] List
I contacted Main Line Chimney review regarding work on my chimneyThe customer service representative informed me that they would submit the invoice to my titling company and have the bill taken from settlementApproximately a month after closing on the sale of my house, a representative (Tim) contacted me that they had not received paymentI asked him to give me a few days to review my closing statement; we were in the middle of a move and our documents were in storageI called several times following week and they did not answer the phoneThey also called me a few times that week, but I was unable to answer the phone; but always called back before COBToday, I returned their call and Tim the representative was belligerent beyond wordsHe yelled at me on the phone, told me I was not acting like an adult and continually interrupted me; fully unbecoming of customer serviceHe was upset that I had not called him back last weekI explained that I had, and to check his phone logsHe continued to berate me and I asked him to calm down on the phoneI actually had to end the conversation because of his languageHe immediately called back and said he was tired of dealing with me, "make payment right now or i'll take you to court." I provided him with my credit card information and paid my billI am fully disappointed with this company's customer service, and intend to share my experiences with them on other websites such as google plus, home advisor and A [redacted] List