Main Line Hospitals, Incorporated

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

March 30, 2018Dear [redacted] ,I am in receipt of the Revdex.com complaint letter sent on behalf of [redacted] dated March 21, [redacted] had cardiology services at [redacted] Medical Center on November 5,Medicare paid on [redacted] ***’s behalf, leaving a coinsurance balance due in the amount of $[redacted] was billed for this amount in January In the meantime, [redacted] did complete a Financial Assistance Application in the hopes to obtain help with this balance.Based on [redacted] ***’s reported income, she did not qualify for 100% Assistance, but rather a lesser ievei of Financial Assistance that is based on Medicare Reimbursement RatesThe Medicare Reimbursement rate for her services however, was greater than the balance owedAs part of the Main Line Health Financial Assistance policy, [redacted] would not qualify for Financial Assistance based on this.In light of the patient’s situation, Main Line Health will apply 100% financial assistance to the account balance of $135,07, Any future services that result in a balance due however, witl be subjected to the same Financial Assistance policy and process.I am hopeful that this will remedy the situationPlease do not hesitate to contact me directly should there any questions.Sincerely,JScott C.Manager, Customer Service/Credit & Collections Patient Financial Services?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because I don't have documentation that this has been done; nor do I have confirmation that the company's error will not affect my credit.
Efforts to contact the customer service department for answers has been unsuccessful.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIn addition, a representative from the business contacted me directly by phone to discuss the resolution
Regards,
*** ***

I can confirm that initial mailing attempts to the *** residence resulted in return mail for two accounts Although an updated address was not discovered, multiple phone calls were made to the residence Each phone call attempt resulted in an operator
intercept and therefore, we were not able to speak directly to the family These accounts were then sent to one of our collection agencies.We ere able to connect with the Sversky family on 6/3/on another account At this time we made them aware of the mail return We were informed of the correct address and updated our systemIn order to remedy the situation, the two accounts in question will be removed from our collection agency and be brough back in house A statement will be sent to the correct address for both accounts The family's credi rating is not in danger as we do not report to the Credit BureauI am hopeful that this explanation will satisfy the complaint We do apologize for any inconvenience this may have caused Please do not hesitate to contact me should there be any questionsSincerely,
JScott C***
Manager, Customer Service/Credit & Collections
Patient Financial Services
Main Line Health

I can confirm that initial mailing attempts to the *** residence resulted in return mail for two accounts Although an updated address was not discovered, multiple phone calls were made to the residence Each phone call attempt resulted in an operator intercept and therefore,
we were not able to speak directly to the family These accounts were then sent to one of our collection agencies.We ere able to connect with the Sversky family on 6/3/on another account At this time we made them aware of the mail return We were informed of the correct address and updated our system.In order to remedy the situation, the two accounts in question will be removed from our collection agency and be brough back in house A statement will be sent to the correct address for both accounts The family's credi rating is not in danger as we do not report to the Credit Bureau.I am hopeful that this explanation will satisfy the complaint We do apologize for any inconvenience this may have caused Please do not hesitate to contact me should there be any questions.Sincerely,JScott C***Manager, Customer Service/Credit & CollectionsPatient Financial ServicesMain Line Health

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because I have not received the receipt
saying paid in full that I was promisedI have gone through this before and do not trust them to credit my account I need that receipt so I am not billed again for the same amountThey always make promised and don't follow through. I was told it would be put in the mail on July 2ndI have given them plenty of time and today July I still have not received itI will not be satisfied till I receive the receipt I was promised
Regards,
*** ***

September 29, 2015Dear *** ***We received the above referenced complaint dated September 22, We take all complaints very seriously, and we appreciate the opportunity to respondAs a general practice we hold patients responsible for the fees for the services provided
to themWe do not bill for services that are not providedIf a patient has an insurer, we bill the insurerThe insurer has a contract with the patient (i.e., the health insurance plan) that determines whether the service we provide to a patient is covered by that contract, and if so, what portion of the fee the insurer will pay, Patients are responsible to pay the portion of the fee that is not covered by their insurer.This claim was submitted appropriately based on the condition that the patient presented withThe insurance denied the claim as non emergent, Main Line Health submitted records to the patient's insurance, but the denial was upheldAs a matter of policy, denied claims are not held, but are billed to the patientWe bill a patient: for up to days, which does afford the patient ample time to appeal a denialAs an exception however, we will apply an additional day hold on this account beginning todayPlease do not hesitate to contact me directly should there be any questionsSincerely,
JScott C.
Manager, Customer Service/Credit & Collections Patient Financial Services

July 2, Dear *** ***,
I am in receipt of the complaint file against Main Line Health by *** ** ***, dated June 29, 2015,
I would like to confirm that *** ***'s account (***), with *** Hospital, a Main Line Health facility, reflects a zero balance based on the payment arrangement that she honoredThe firial payment of $was posted on 6/3/15.I can confirm that we experienced issues with payments interfacing with our self pay systemThis would have caused the “out of balance" situation with Ms, Robinson's accountThis has since been rectified and corrections have been applied to *** ***'s accountPer the request of *** ***, sent a letter on July 1st confirming receipt of her final payment (enclosed), and that her account is paid in fullI am hopeful that this explanation will satisfy the complaintWe do apologize for any inconvenience this may have causedPlease do not hesitate to contact me should there be any questionsSincerely,
JScott CManager, Customer Service/Credit & Collections Patient Financial Services

July 2, 2015Dear *** ***,I am in receipt of the complaint file against Main Line Health by *** ** ***, dated June 29, 2015,I would like to confirm that *** ***'s account (***), with *** Hospital, a Main Line Health facility, reflects a zero balance based on the payment arrangement that she honoredThe firial payment of $was posted on 6/3/15.I can confirm that we experienced issues with payments interfacing with our self pay systemThis would have caused the “out of balance" situation with Ms, Robinson's accountThis has since been rectified and corrections have been applied to *** ***'s account.Per the request of *** ***, sent a letter on July 1st confirming receipt of her final payment (enclosed), and that her account is paid in full.I am hopeful that this explanation will satisfy the complaintWe do apologize for any inconvenience this may have causedPlease do not hesitate to contact me should there be any questions.Sincerely,JScott C.Manager, Customer Service/Credit & Collections Patient Financial Services

September 29, 2015Dear *** ***We received the above referenced complaint dated September 22, We take all complaints very seriously, and we appreciate the opportunity to respond.As a general practice we hold patients responsible for the fees for the services provided to themWe do not
bill for services that are not providedIf a patient has an insurer, we bill the insurerThe insurer has a contract with the patient (i.e., the health insurance plan) that determines whether the service we provide to a patient is covered by that contract, and if so, what portion of the fee the insurer will pay, Patients are responsible to pay the portion of the fee that is not covered by their insurer.This claim was submitted appropriately based on the condition that the patient presented withThe insurance denied the claim as non emergent, Main Line Health submitted records to the patient's insurance, but the denial was upheldAs a matter of policy, denied claims are not held, but are billed to the patientWe bill a patient: for up to days, which does afford the patient ample time to appeal a denialAs an exception however, we will apply an additional day hold on this account beginning today.Please do not hesitate to contact me directly should there be any questions.Sincerely,JScott C. Manager, Customer Service/Credit & Collections Patient Financial Services

September 29, 2015Dear *** ***We received the above referenced complaint dated September 22, We take all complaints very seriously, and we appreciate the opportunity to respond.As a general practice we hold patients responsible for the fees for the services provided to themWe do not
bill for services that are not providedIf a patient has an insurer, we bill the insurerThe insurer has a contract with the patient (i.e., the health insurance plan) that determines whether the service we provide to a patient is covered by that contract, and if so, what portion of the fee the insurer will pay, Patients are responsible to pay the portion of the fee that is not covered by their insurer.This claim was submitted appropriately based on the condition that the patient presented withThe insurance denied the claim as non emergent, Main Line Health submitted records to the patient's insurance, but the denial was upheldAs a matter of policy, denied claims are not held, but are billed to the patientWe bill a patient: for up to days, which does afford the patient ample time to appeal a denialAs an exception however, we will apply an additional day hold on this account beginning today.Please do not hesitate to contact me directly should there be any questions.Sincerely,JScott C. Manager, Customer Service/Credit & Collections Patient Financial Services

March 30, 2018Dear *** ***,I am in receipt of the Revdex.com complaint letter sent on behalf of *** *** *** dated March 21, 2016.*** *** had cardiology services at *** Medical Center on November 5,Medicare paid on *** ***’s behalf, leaving a coinsurance balance due in the amount of
$135.07.*** *** was billed for this amount in January In the meantime, *** *** did complete a Financial Assistance Application in the hopes to obtain help with this balance.Based on *** ***’s reported income, she did not qualify for 100% Assistance, but rather a lesser ievei of Financial Assistance that is based on Medicare Reimbursement RatesThe Medicare Reimbursement rate for her services however, was greater than the balance owedAs part of the Main Line Health Financial Assistance policy, *** *** would not qualify for Financial Assistance based on this.In light of the patient’s situation, Main Line Health will apply 100% financial assistance to the account balance of $135,07, Any future services that result in a balance due however, witl be subjected to the same Financial Assistance policy and process.I am hopeful that this will remedy the situationPlease do not hesitate to contact me directly should there any questions.Sincerely,JScott C.Manager, Customer Service/Credit & Collections Patient Financial Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because I don't have documentation that this has been done; nor do I have confirmation that the company's error will not affect my credit. Efforts to contact the customer service department for answers has been unsuccessful.
Regards,
*** ***

We have previously responded to this complaint and our response has not changed We have supplied the complainant with the requested information Please see the latest response dated 8/8/16.Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me In addition, a representative from the business contacted me directly by phone to discuss the resolution
Regards,
*** ***

We have previously responded to this complaint and our response has not changed We have supplied the complainant with the requested information Please see the latest response dated 8/8/16.Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because I don't have documentation that this has been done; nor do I have confirmation that the company's error will not affect my credit. Efforts to contact the customer service department for answers has been unsuccessful.
Regards,
*** ***