I am rejecting this response because:
I do not care what their system shows, it does not prove the check was mailed, it shows a check was put in theiir system to be cut not sent. And why was the check made out to [redacted] when I was the one listed on the contract and I was the one listed on the claim?Even if and when a check is received it is payment for my refrigerator that City Transfer ruined, not to buy me off.I do not withdraw my complaint as my husband was instructed to direct me to do. Viice President Bart was way out of line in telling my husband that, and I expect a proper apology. I can and will take this matter to social media if a proper apology is not given.City Transfer has gone out of their way to upset me at every chance they get. I will not stand for it anymore. No check has been received as of the time of this response.
Attached is a copy of our general ledger record showing payment of this check occurred on 5/12/2017. Our check # [redacted] was issued and mailed on 5/12/2017. We have no way to provide a copy of the check until it is cashed and clears our bank, at which time we will be glad to forward a copy of the cancelled check.
I am sorry to hear of your poor experience. This is news to me I have researched it I can cancel the gap now for the refund amount of 319.00. If you could send me a letter showing the loan being paid off on 4/6/2016 I will be able to get you a refund in the amount of 520.00. Please...
let me know which way I will be able to process this refund and I will get it done. Again I am sorry about the delay on your refund and I will get it taken care of as soon as I have the direction from you. Thank you
We have paid this customer the entire requested amount of $2408.82. We did attempt to arrange timely repairs with a third party company, until we were advised the parts would have to be ordered, and not quickly available. Then, we issued payment for full replacement cost. At no time was...
anyone rude or disrespectful to this customer; even still, our owner apologized to our customer. We hope for the withdrawal of the complaint as resolved.
I am rejecting this response because:
No check has been received as of the typing of this response. Nor has a proper apology been given to me for their rudenessCity Transfer thinks they can just cut a check and make this all go away. I cannot and will not be bought.Please see attachment of email my husband received 9 days ago stating that a check will be cut in return for my husband "directing me to drop my complaint" My husband does not direct me to do anything.I think the public has a right to know how City Transfer treats clients that have Full Value insurance but can't get full value when they damage their property.
Again no check has been received even thou we were told 9 days ago that a check was cut. It is my belief that the check is being held until I drop my complaint, and my complaint stand.I have been without a refrigerator for over 4 weeks now.Thank You [redacted]
Initial Business Response /* (1000, 6, 2015/08/26) */
Darin,
We appologize for the delay in handling this matter. We have confirmed with AUL, the svc company that it was cancelled in January 2015. The prorated amount that AUL confirmed due to you is $473.21. Main Motor has issued a check for...
that amount of $473.21 and was mailed to [redacted] on August 24, 2015.
Thank you
Tom [redacted]
General Manager
Initial Consumer Rebuttal /* (2000, 8, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am rejecting this response because:
I NEVER stated that were any low oil pressure light ON or Service Brake assist light on! I stated at the time of drop off that the DIC will show a message of "oil pressure low" and had the ABS light on and parking brake light on with the message in the DIC for the service brake assist. I told Tyler I disconnected battery to reset and make brake codes go away. Tyler never stated $90 per problem and didn't want to see my video on cell phone as to what vehicle was doing! The problem is getting worse. As far as contacting my extended warranty company about engine knock, they stated NOT MY RESPONSIBILITY! The service station should call.
Initial Business Response /* (1000, 6, 2015/05/22) */
Customer brought vehicle back after driving home, and came back later in the day with a chip in the middle of the tailgate. Customer stated " we don't know where this happened, but it was not there before, I noticed it when we got home." We at...
the body shop inspected the vehicle prior to delivery and the chip was not there. If it would have been there prior to the customer coming to pick up we would have gladly taken care of the damages. If any damages had been ensued due to my technicians we would have informed the customer and taken care of it right away.
Prior to this there was a slight scratch on the inside edge of the tailgate that the insurance company had missed on the original estimate and we were un aware of the damages, the customer came to pick up the first time and noticed this, we contacted the insurance and submitted a supplement to do the repairs. There was also a scratch on the center trim that the insurance company denied as being related to the loss including the rear bumper.
My apologies for the frustration, though I do hope you understand if it something that was done by us we would have gladly repaired that damages.
Initial Consumer Rebuttal /* (3000, 8, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At no point did we say "We do not know where this happened."
My wife picked up the vehicle and drove it straight home, put it in the garage. Then when I got home I took a look at the vehicle to see if they had fixed the previously missed edges, and noticed the chip. We immediately returned to Dealership to discuss the matter only to be insulted, and told "I'm Sorry, but we are not responsible." Unfortunately we are dissatisfied with the overall outcome of the repair, and will have it repaired at a reputable shop. When we were leaving I told the manager that "We would not be coming back for anything", and he stated "That's fine... We don't want your business anyways!" Now that's professionalism at its finest.
I am rejecting this response because: I only got upset because they caused the damage to my car and were unwilling to work with me. For them to repair my hail damage they removed the inside of my roof and placed metal bars across where the wording runs. I was told in the past by them that the neg battery cable needs to be removed before any work is done on the vehicle. I am guessing the body shop does things differently. I am also guessing they shorted out the wires it the roof which caused the body module to get out. They instead blamed me and would not take action to make things right with me. My girlfriend and I both drove the vehicle the day we turned it over to them and all was working fine.
I am rejecting this response because: We did purchase an additional key from the dealership the day we received the car, however, we didn't realize the key did not unlock the door. When we returned to the dealership, they said they could change the door lock for about $385.00. The driver's door had been replaced and that is why the key wouldn't work. The dealership didn't tell us that information before we purchased the car. We contacted the dealership several times , but the didn't return our calls. We think it isn't too much to ask that we are reimbursed for our expenses.
Thank you the documentation I have sent it all over you will be getting a refund for 535.00. Once CNA sends us the funds I will forward the money to you. Would you like me to send it to you at would you like to come pick it up. Again sorry about all of this but it is resolved now.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me ONLY after I receive the refund check. Please mail the refund check as I do not live in Anoka, MN.Do you have my address? I am not sure if it's safe to include my address here in this thread. My address is the same as on the financing paperwork I included earlier from Capital One and it is also in the financing paperwork when I bought the car from Main Motors. I will wait patiently for the refund check. Seeing that I only have 10 days to resolve this matter, I will have to contact the Revdex.com again if the refund check isn't received within that time frame. Thank you!
Received call (2/10, 10:45 AM) from [redacted], providing business response to complaint.Mr [redacted] indicates that Main Motor's inspection on used vehicles is thorough. He says that when the dealership first became aware of the issues with Mr [redacted]'s car, it contacted GM on the customer's behalf, to...
see if the manufacturer could offer some assistance on a goodwill basis -- GM could not at that time.Mr [redacted] says that if the customer is willing to get the car in to Main Motor, the dealership would be happy to do a full inspection, including analysis to determine whether the engine is truly "shot." From there, he says the dealership will provide estimates and options on repairs, and would be willing to participate in repair expenses if it is determined that any engine issues are not due to abuse or neglect.
please see attached word document for responseThanksJoe [redacted] Main Motor ChevroletRevdex.com NOTE: Text of response reads as follows: 2/6/2018 [redacted] dropped his 2005 Chevrolet Silverado off January 12th, 2018 at 12:21pm, at that time Tyler [redacted] explained to [redacted] that both the low oil...
concern and the Service Brake assist concern both carry a $90 diagnoses charge totaling $180, and [redacted] signed the bottom of the repair order agreeing to those charges. At that time [redacted] was also put into a free Main Motor Service loaner ($168.00 value @$42 a day). We perform the appropriate testing, verifying oil pressure was within spec and looked into causes of low oil pressure warning light, and at that time we were unable to verify his concern with the low oil pressure message. We also performed the diagnoses on his service brake assist, we pulled a history, non-currant code, C0035 front left wheel speed sensor performance from the ABS module, at that time we tested the left front sensor, found no issues with the sensor and could not duplicate or pinpoint any failed part at this time. Tyler explained our results to [redacted] and asked if the truck could stay over the weekend outside so we could test the oil pressure concern on a cold morning as it was going to be below zero degrees out on Monday 1/15/2018. We cold started the truck on both that Monday 1/15/2018 and Tuesday 1/16/2018 where we did not verify any warning messages about oil pressure or service brake assist. At that time [redacted] was contacted by Tyler and he was informed of the Diagnoses bill and to pick up his truck as we were unable to verify any cause of his issues. After [redacted] picked up the truck he contact me, Joe [redacted], Service Manager at Main Motor Chevrolet where he expressed his concerns, I explained that he agreed to the Diagnoses and that I would not refund his money as we performed the tests as described on his receipt. At that time I stated that if the truck was brought back in with those lights on I would not charge diagnoses again if it was in the next 30 days. He declined and said that I would be hearing from his lawyer. That’s where our conversation ended. Please see attached copy of signed repair order and Diagnoses fee listed.
[redacted] purchased a 2008 Chevrolet Impala with 110,371 miles "AS-IS". It was delivered with one key. We do not provide a second set of keys with our preowned vehicles. Even a Chevrolet certified automobile only requires one set of keys and or FOB. It would have been a...
lot less of an expense if the customer had invested in purchasing a second set of keys. This is our policy on all preowned vehicles. If they had come to us to buy the second set of keys, we would have done it at our cost. Thank You Tom Ward General ManagerMain Motor Chevrolet
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have spoke to the Salesman and the Manager they have both talked with this customer. The plates were not expiring until April and the Customer was told that he would be responsible tax title and license included in the final purchase price. If it would have been set up in the deal I...
would pay for them but it was not set up at the time of delivery. I would apologize for the miscommunication but if you look at all the paperwork for the deal the registration was never added.
After discussing this matter with the General Manager of the store he feels we should pay for the tabs. At this point I can't purchase them for you but if you could scan and e-mail me the amount you paid for them I will cut a check in that amount and mail it to you. I hope this will resolve the issue and you will be able to recommend our dealership in the future.
Initial Business Response /* (1000, 5, 2015/08/21) */
Mr. [redacted] brought his truck in for check engine light issue. Truck had multiple engine codes, we followed the pinpoinT test per GM shop manual. We gave Mr. [redacted] an estimate of $2900 to repair timing chain which he approved. After repair of...
timing chain and driving multiple times code came back. Contacted GM tech assistance and found that code is from a worn cam bearing deep inside the engine. The only way to repair is to rebuild or replace engine. Total bill at full rate would be $10,400, but Main Motor discounted to help with situation and told Mr. [redacted] that we would do the repairs for $9200. Main Motor is trying to work with Mr. [redacted] and wants to be able to repair his truck for him. This is a GM issue with his engine and his truck has 175,000 miles on it. Please let me know what I need to do to help with this situation. Joe [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I brought my vehicle to main motors and it was drive able. Repairs were done at the cost of $2900. My original quote was $2200. I gave permission to Mr. Wright in the service department to take the vehicle home to reproduce the issues. After two days of driving it did. Repairs were made. The ecm was also replaced without my approval. Mr.Wright allowed his mechanic to take the truck home after repairs were made without my permission. The vehicle stalled while he was driving the truck and could no longer be driven. It was towed back to main motors. At this point Mr.Wright informed me the cam shaft bearing had spun and the motor needed replacement. Some prices were adjusted and main motors said the replacement could be done for $9200 including the previous repairs done by main motors which rendered the vehicle inoperative.
I do not feel comfortable paying for the work that ruined the motor. I also need the vehicle returned in working order which it was when I brought it to main motors.
I am rejecting this response because:
I do not care what their system shows, it does not prove the check was mailed, it shows a check was put in theiir system to be cut not sent. And why was the check made out to [redacted] when I was the one listed on the contract and I was the one listed on the claim?Even if and when a check is received it is payment for my refrigerator that City Transfer ruined, not to buy me off.I do not withdraw my complaint as my husband was instructed to direct me to do. Viice President Bart was way out of line in telling my husband that, and I expect a proper apology. I can and will take this matter to social media if a proper apology is not given.City Transfer has gone out of their way to upset me at every chance they get. I will not stand for it anymore. No check has been received as of the time of this response.
Attached is a copy of our general ledger record showing payment of this check occurred on 5/12/2017. Our check # [redacted] was issued and mailed on 5/12/2017. We have no way to provide a copy of the check until it is cashed and clears our bank, at which time we will be glad to forward a copy of the cancelled check.
I am sorry to hear of your poor experience. This is news to me I have researched it I can cancel the gap now for the refund amount of 319.00. If you could send me a letter showing the loan being paid off on 4/6/2016 I will be able to get you a refund in the amount of 520.00. Please...
let me know which way I will be able to process this refund and I will get it done. Again I am sorry about the delay on your refund and I will get it taken care of as soon as I have the direction from you. Thank you
We have paid this customer the entire requested amount of $2408.82. We did attempt to arrange timely repairs with a third party company, until we were advised the parts would have to be ordered, and not quickly available. Then, we issued payment for full replacement cost. At no time was...
anyone rude or disrespectful to this customer; even still, our owner apologized to our customer. We hope for the withdrawal of the complaint as resolved.
I am rejecting this response because:
No check has been received as of the typing of this response. Nor has a proper apology been given to me for their rudenessCity Transfer thinks they can just cut a check and make this all go away. I cannot and will not be bought.Please see attachment of email my husband received 9 days ago stating that a check will be cut in return for my husband "directing me to drop my complaint" My husband does not direct me to do anything.I think the public has a right to know how City Transfer treats clients that have Full Value insurance but can't get full value when they damage their property.
Again no check has been received even thou we were told 9 days ago that a check was cut. It is my belief that the check is being held until I drop my complaint, and my complaint stand.I have been without a refrigerator for over 4 weeks now.Thank You [redacted]
Initial Business Response /* (1000, 6, 2015/08/26) */
Darin,
We appologize for the delay in handling this matter. We have confirmed with AUL, the svc company that it was cancelled in January 2015. The prorated amount that AUL confirmed due to you is $473.21. Main Motor has issued a check for...
that amount of $473.21 and was mailed to [redacted] on August 24, 2015.
Thank you
Tom [redacted]
General Manager
Initial Consumer Rebuttal /* (2000, 8, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am rejecting this response because:
I NEVER stated that were any low oil pressure light ON or Service Brake assist light on! I stated at the time of drop off that the DIC will show a message of "oil pressure low" and had the ABS light on and parking brake light on with the message in the DIC for the service brake assist. I told Tyler I disconnected battery to reset and make brake codes go away. Tyler never stated $90 per problem and didn't want to see my video on cell phone as to what vehicle was doing! The problem is getting worse. As far as contacting my extended warranty company about engine knock, they stated NOT MY RESPONSIBILITY! The service station should call.
Initial Business Response /* (1000, 6, 2015/05/22) */
Customer brought vehicle back after driving home, and came back later in the day with a chip in the middle of the tailgate. Customer stated " we don't know where this happened, but it was not there before, I noticed it when we got home." We at...
the body shop inspected the vehicle prior to delivery and the chip was not there. If it would have been there prior to the customer coming to pick up we would have gladly taken care of the damages. If any damages had been ensued due to my technicians we would have informed the customer and taken care of it right away.
Prior to this there was a slight scratch on the inside edge of the tailgate that the insurance company had missed on the original estimate and we were un aware of the damages, the customer came to pick up the first time and noticed this, we contacted the insurance and submitted a supplement to do the repairs. There was also a scratch on the center trim that the insurance company denied as being related to the loss including the rear bumper.
My apologies for the frustration, though I do hope you understand if it something that was done by us we would have gladly repaired that damages.
Initial Consumer Rebuttal /* (3000, 8, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At no point did we say "We do not know where this happened."
My wife picked up the vehicle and drove it straight home, put it in the garage. Then when I got home I took a look at the vehicle to see if they had fixed the previously missed edges, and noticed the chip. We immediately returned to Dealership to discuss the matter only to be insulted, and told "I'm Sorry, but we are not responsible." Unfortunately we are dissatisfied with the overall outcome of the repair, and will have it repaired at a reputable shop. When we were leaving I told the manager that "We would not be coming back for anything", and he stated "That's fine... We don't want your business anyways!" Now that's professionalism at its finest.
I am rejecting this response because: I only got upset because they caused the damage to my car and were unwilling to work with me. For them to repair my hail damage they removed the inside of my roof and placed metal bars across where the wording runs. I was told in the past by them that the neg battery cable needs to be removed before any work is done on the vehicle. I am guessing the body shop does things differently. I am also guessing they shorted out the wires it the roof which caused the body module to get out. They instead blamed me and would not take action to make things right with me. My girlfriend and I both drove the vehicle the day we turned it over to them and all was working fine.
I am rejecting this response because: We did purchase an additional key from the dealership the day we received the car, however, we didn't realize the key did not unlock the door. When we returned to the dealership, they said they could change the door lock for about $385.00. The driver's door had been replaced and that is why the key wouldn't work. The dealership didn't tell us that information before we purchased the car. We contacted the dealership several times , but the didn't return our calls. We think it isn't too much to ask that we are reimbursed for our expenses.
Thank you the documentation I have sent it all over you will be getting a refund for 535.00. Once CNA sends us the funds I will forward the money to you. Would you like me to send it to you at would you like to come pick it up. Again sorry about all of this but it is resolved now.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me ONLY after I receive the refund check. Please mail the refund check as I do not live in Anoka, MN.Do you have my address? I am not sure if it's safe to include my address here in this thread. My address is the same as on the financing paperwork I included earlier from Capital One and it is also in the financing paperwork when I bought the car from Main Motors. I will wait patiently for the refund check. Seeing that I only have 10 days to resolve this matter, I will have to contact the Revdex.com again if the refund check isn't received within that time frame. Thank you!
Received call (2/10, 10:45 AM) from [redacted], providing business response to complaint.Mr [redacted] indicates that Main Motor's inspection on used vehicles is thorough. He says that when the dealership first became aware of the issues with Mr [redacted]'s car, it contacted GM on the customer's behalf, to...
see if the manufacturer could offer some assistance on a goodwill basis -- GM could not at that time.Mr [redacted] says that if the customer is willing to get the car in to Main Motor, the dealership would be happy to do a full inspection, including analysis to determine whether the engine is truly "shot." From there, he says the dealership will provide estimates and options on repairs, and would be willing to participate in repair expenses if it is determined that any engine issues are not due to abuse or neglect.
I contacted [redacted] her name is off the car she traded and I did offer her a free oil change. She said she is happy and Thanked me.
please see attached word document for responseThanksJoe [redacted] Main Motor ChevroletRevdex.com NOTE: Text of response reads as follows: 2/6/2018 [redacted] dropped his 2005 Chevrolet Silverado off January 12th, 2018 at 12:21pm, at that time Tyler [redacted] explained to [redacted] that both the low oil...
concern and the Service Brake assist concern both carry a $90 diagnoses charge totaling $180, and [redacted] signed the bottom of the repair order agreeing to those charges. At that time [redacted] was also put into a free Main Motor Service loaner ($168.00 value @$42 a day). We perform the appropriate testing, verifying oil pressure was within spec and looked into causes of low oil pressure warning light, and at that time we were unable to verify his concern with the low oil pressure message. We also performed the diagnoses on his service brake assist, we pulled a history, non-currant code, C0035 front left wheel speed sensor performance from the ABS module, at that time we tested the left front sensor, found no issues with the sensor and could not duplicate or pinpoint any failed part at this time. Tyler explained our results to [redacted] and asked if the truck could stay over the weekend outside so we could test the oil pressure concern on a cold morning as it was going to be below zero degrees out on Monday 1/15/2018. We cold started the truck on both that Monday 1/15/2018 and Tuesday 1/16/2018 where we did not verify any warning messages about oil pressure or service brake assist. At that time [redacted] was contacted by Tyler and he was informed of the Diagnoses bill and to pick up his truck as we were unable to verify any cause of his issues. After [redacted] picked up the truck he contact me, Joe [redacted], Service Manager at Main Motor Chevrolet where he expressed his concerns, I explained that he agreed to the Diagnoses and that I would not refund his money as we performed the tests as described on his receipt. At that time I stated that if the truck was brought back in with those lights on I would not charge diagnoses again if it was in the next 30 days. He declined and said that I would be hearing from his lawyer. That’s where our conversation ended. Please see attached copy of signed repair order and Diagnoses fee listed.
[redacted] purchased a 2008 Chevrolet Impala with 110,371 miles "AS-IS". It was delivered with one key. We do not provide a second set of keys with our preowned vehicles. Even a Chevrolet certified automobile only requires one set of keys and or FOB. It would have been a...
lot less of an expense if the customer had invested in purchasing a second set of keys. This is our policy on all preowned vehicles. If they had come to us to buy the second set of keys, we would have done it at our cost. Thank You Tom Ward General ManagerMain Motor Chevrolet
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have spoke to the Salesman and the Manager they have both talked with this customer. The plates were not expiring until April and the Customer was told that he would be responsible tax title and license included in the final purchase price. If it would have been set up in the deal I...
would pay for them but it was not set up at the time of delivery. I would apologize for the miscommunication but if you look at all the paperwork for the deal the registration was never added.
After discussing this matter with the General Manager of the store he feels we should pay for the tabs. At this point I can't purchase them for you but if you could scan and e-mail me the amount you paid for them I will cut a check in that amount and mail it to you. I hope this will resolve the issue and you will be able to recommend our dealership in the future.
Initial Business Response /* (1000, 5, 2015/08/21) */
Mr. [redacted] brought his truck in for check engine light issue. Truck had multiple engine codes, we followed the pinpoinT test per GM shop manual. We gave Mr. [redacted] an estimate of $2900 to repair timing chain which he approved. After repair of...
timing chain and driving multiple times code came back. Contacted GM tech assistance and found that code is from a worn cam bearing deep inside the engine. The only way to repair is to rebuild or replace engine. Total bill at full rate would be $10,400, but Main Motor discounted to help with situation and told Mr. [redacted] that we would do the repairs for $9200. Main Motor is trying to work with Mr. [redacted] and wants to be able to repair his truck for him. This is a GM issue with his engine and his truck has 175,000 miles on it. Please let me know what I need to do to help with this situation. Joe [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I brought my vehicle to main motors and it was drive able. Repairs were done at the cost of $2900. My original quote was $2200. I gave permission to Mr. Wright in the service department to take the vehicle home to reproduce the issues. After two days of driving it did. Repairs were made. The ecm was also replaced without my approval. Mr.Wright allowed his mechanic to take the truck home after repairs were made without my permission. The vehicle stalled while he was driving the truck and could no longer be driven. It was towed back to main motors. At this point Mr.Wright informed me the cam shaft bearing had spun and the motor needed replacement. Some prices were adjusted and main motors said the replacement could be done for $9200 including the previous repairs done by main motors which rendered the vehicle inoperative.
I do not feel comfortable paying for the work that ruined the motor. I also need the vehicle returned in working order which it was when I brought it to main motors.