Initial Business Response / [redacted] (1000, 6, 2015/05/22) */ Customer brought vehicle back after driving home, and came back later in the day with a chip in the middle of the tailgateCustomer stated " we don't know where this happened, but it was not there before, I noticed it when we got home." We at the body shop inspected the vehicle prior to delivery and the chip was not thereIf it would have been there prior to the customer coming to pick up we would have gladly taken care of the damagesIf any damages had been ensued due to my technicians we would have informed the customer and taken care of it right away Prior to this there was a slight scratch on the inside edge of the tailgate that the insurance company had missed on the original estimate and we were un aware of the damages, the customer came to pick up the first time and noticed this, we contacted the insurance and submitted a supplement to do the repairsThere was also a scratch on the center trim that the insurance company denied as being related to the loss including the rear bumper My apologies for the frustration, though I do hope you understand if it something that was done by us we would have gladly repaired that damages Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) At no point did we say "We do not know where this happened." My wife picked up the vehicle and drove it straight home, put it in the garageThen when I got home I took a look at the vehicle to see if they had fixed the previously missed edges, and noticed the chipWe immediately returned to Dealership to discuss the matter only to be insulted, and told "I'm Sorry, but we are not responsible." Unfortunately we are dissatisfied with the overall outcome of the repair, and will have it repaired at a reputable shopWhen we were leaving I told the manager that "We would not be coming back for anything", and he stated "That's fineWe don't want your business anyways!" Now that's professionalism at its finest
Initial Business Response / [redacted] (1000, 6, 2015/05/22) */ Customer brought vehicle back after driving home, and came back later in the day with a chip in the middle of the tailgateCustomer stated " we don't know where this happened, but it was not there before, I noticed it when we got home." We at the body shop inspected the vehicle prior to delivery and the chip was not thereIf it would have been there prior to the customer coming to pick up we would have gladly taken care of the damagesIf any damages had been ensued due to my technicians we would have informed the customer and taken care of it right away Prior to this there was a slight scratch on the inside edge of the tailgate that the insurance company had missed on the original estimate and we were un aware of the damages, the customer came to pick up the first time and noticed this, we contacted the insurance and submitted a supplement to do the repairsThere was also a scratch on the center trim that the insurance company denied as being related to the loss including the rear bumper My apologies for the frustration, though I do hope you understand if it something that was done by us we would have gladly repaired that damages Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) At no point did we say "We do not know where this happened." My wife picked up the vehicle and drove it straight home, put it in the garageThen when I got home I took a look at the vehicle to see if they had fixed the previously missed edges, and noticed the chipWe immediately returned to Dealership to discuss the matter only to be insulted, and told "I'm Sorry, but we are not responsible." Unfortunately we are dissatisfied with the overall outcome of the repair, and will have it repaired at a reputable shopWhen we were leaving I told the manager that "We would not be coming back for anything", and he stated "That's fineWe don't want your business anyways!" Now that's professionalism at its finest