Main Radiator

We apologize for any confusion with this orderWhen the order came in on Aug 30th, the item was showing no stock, automatically sending an email with this informationOnce we were closing the order we realized that there were left, we created the label and emailed the customer tracking informationThe customer informed us that she never received the emails explaining the item had shippedWe apologized and asked to please reject the packageWe were not expecting the customer to catch the mail man but simply write "reject" on the package and put it back in the mailbox/ for the mailman to pick up the following dayWe do understand that there might have been some confusion with those instruction and apologize once again to the customer and her mother for not explaining that betterWe have attached a Prepaid Return Label for them to print and place over the package/ this package could then be placed in any USPS Blue BinWe are sending the customer this information as well through a different email serverOnce the package is returned we will refund immediatelyWe believe that this is a problem due to email communication that we are looking into with our shipping programThank you for your attention in this matter

Thank you Please call us and speak to Cristina regarding a return labelWe will email you the return label so that you may send that back for the bangle Please call us so and speak to CristinaThank you!

We ship thousands of orders and unfortunately every so often the incorrect item is sentThe customer correctly reported this to us and we sent her a prepaid return shipping label and asked her to return the item so that we could send out the replacement order Whether she did not understand how the exchange works or whether we did not fully explain it is a matter of conjecture What is important is that she called us on 6/and we shipped the replacement on 6/USPS [redacted] [redacted] Tracking shows that it was delivered on 6/20.We sincerely apologize for the original error and humbly ask for forgiveness for the misscomunicationWe hope that you are enjoying the items

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate precious accents taking responsibility in doing what is right for their customers I just wish I didn't have to contact the Revdex.com to get it doneI won't be sending the bracelet back since I found a home for it, because honestly I didn't think precious accents was going provide a replacement after my first contact with their customer service representative I felt unimportant .THANK YOU to all involvedI will consider precious accents for any future jewelry purchases due to this outcome Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I'm not trying to belabored the point, because I do appreciate the apology, however I know what the young lady told me in regards to the return! There was no misunderstanding on my part. With that being said, I accept the apology.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

We apologize for this inconvenience, we tried calling back and was directed to voicemail both timesOnce again we apologize that this was not explained better, we have return information on our website where it states we will email our customers prepaid return labelsAs soon as the item comes back we will refundThank you so much

Complaint: ***
I am rejecting this response because: First she is not telling the truthPut Pandora.com on your computer and see where it takes youSee if it says any where that they sell more then PandoraAlso she only offer to charge me $to make it fitThe point of this would be to let people know you sell more then PandoraI'm the one that hung up, and as I was doing so I did call her a B_ _ _HBut a lot of what she said happened DID NOT HAPPEN
Regards,
*** ***

First, we are not Pandora.com, we are preciousaccents.com Pandora.com only sells Pandora productsWe are Pandora factory outhorized Pandora dealers but we also sell many other lines on our websiteWe carry a full line of Pandora products and we carry a full line of Rembrandt products
Each product is described in great detail.This customer placed an order for a model 3342-SS Rembrandt charm with engravingOur website clearly states that customized products cannot be returnedThe customer contacted us and acused us of selling her a non Pandora productIndeed that is so as her confirmation clearly states "Rembrand Birthday:December Charm" We surely had no way of knowing that she MEANT to order a Pandora charm Had she ordered one of those, the confirmation both onscreen and in her email would have said "Pandora".When the customer was told that she could not return it because it was engraved she became abusive and started with many profanitido not accept such language and therefore ended the call. Please know that we made every attempt to remedy the problem short of accepting o return: we offered her a discount on a replacement order, we told her that an adaptor was available that would allow it to fit her braceletShe just continued to curse at us

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have attached the receipt for the shipping cost The email I received was AFTER the attempted phone call and never mentioned a return label The charm should have been received yesterday by Precious Accents Please refund the $ASAP and provide a timeframe for the reimbursement of the shipping cost
Regards,
*** ***

Hello, Please let us know how much the shipping cost came out toWe will need a receipt for the shipping costAs previously stated we did try to communicate the return label information to the customer but we were unable to reach herWe will refund the customer as soon as the item comes backThank you!

Complaint: ***
I am rejecting this response because: This option was not given to me when I spoke with Cristina on Saturday I was informed to have my Mother reject the package which she could not do My Mother has already sent the package using her own money
Regards,
*** ***

Hello We apologize for the inconvenience with the orderThe promotion was for a Free Limited Edition BangleThe promotion was while supplies lastedWe apologize that we are unable to get this itemIf the customer would like he/she could ship the bracelet back to us for a size that we received
as a returnWe only have that came back and both are size [7.5] Please let us know if the customer would like the insteadThank you!

We apologize for any confusion with this order. When the order came in on Aug 30th, the item was showing no stock, automatically sending an email with this information. Once we were closing the order we realized that there were 2 left, we created the label and emailed the customer tracking...

information. The customer informed us that she never received the emails explaining the item had shipped. We apologized and asked to please reject the package. We were not expecting the customer to catch the mail man but simply write "reject" on the package and put it back in the mailbox/ for the mailman to pick up the following day. We do understand that there might have been some confusion with those instruction and apologize once again to the customer and her mother for not explaining that better. We have attached a Prepaid Return Label for them to print and place over the package/ this package could then be placed in any USPS Blue Bin. We are sending the customer this information as well through a different email server. Once the package is returned we will refund immediately. We believe that this is a problem due to email communication that we are looking into with our shipping program. Thank you for your attention in this matter.

Thank you  Please call us and speak to Cristina regarding a return label. We will email you the return label so that you may send that back for the bangle 8.3. Please call us so and speak to Cristina. Thank you!

Complaint: [redacted]
I am rejecting this response because:  Your representative, Cristina, only gave me the option to reject the package.  She NEVER offered to send a prepaid label.  The least Precious Accents can do is repay the shipping that was incurred due to PRECIOUS ACCENTS' error.  This confusion is the sole fault of Precious Accents for their miscommunication regarding the availability of the item.  To my knowledge, I was not a customer because I received an email that my card would be refunded and that the item was no longer available.  It was only after I called regarding the charge on my credit card statement that I was made aware that the item shipped.  I have also attached the email which asked only that I have my Mother reject the package.  A shipping label was NEVER offered to me, the party that was affected by the confusion caused by Precious Accents' "business practices".  See Emails Below:From: "Precious Accents" Date: August 31, 2016 at 6:05:34 PM EDT To: [redacted] Subject: Order information from Precious AccentsDear [redacted] Thank you for your order number  [redacted] We regret to advise you that the product you ordered has been sold out.  We have contacted the manufacturer and they have advised us that this model has been discontinued.  We  therefore have no choice but to cancel  this order. We are very sorry to have inconvenienced you and hope you understand that this was not under our control. Should there be another model that you would like to order as a substitute, please feel free to enter a new order on our website www.preciousaccents.com Any charges made to your account have been voided. Customer service www.preciousaccents.com From: "Precious Accents" Date: September 3, 2016 at 12:32:46 PM EDT To: [redacted] Subject: Order information from Precious AccentsHello [redacted], We once again apologize for any confusion. Please reject the package that is shipping to [redacted]  [redacted] in [redacted]. We should have the package back in 1-2 business days, as soon as we see the package being rejected we will refund you. We understand that there was miscommunication due to the fact that the "Discontinued Email" was send, however we are providing you with a solution. Once the package is rejected we will refund the card on file. Thank you so much for your patience and understanding. Dear [redacted], Good news, your order number [redacted] is on its way. Shipped via: USPS First Class Mail Domestic Tracking number: [redacted] Thank you again for your order. We appreciate your business. Regards, Precious Accents Customer Service http://www.preciousaccents.com [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate precious accents taking responsibility in doing what is right for their customers I just wish I didn't have to contact the Revdex.com to get it done. I won't be sending the bracelet back since I found a home for it, because honestly I didn't think precious accents was going provide a replacement after my first contact with their customer service representative I felt unimportant .THANK YOU  to all involved. I will consider precious accents for any future jewelry purchases due to this outcome.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was sent the incorrect size to begin with It wasn't free I had to purchase $125.00 worth of pandora product to receive it I need the 8.3 inch not 7.5 not my fault precious accents sent incorrect size and is still trying to provide the incorrect size after I stated the size needed I will accept a bangle bracelet 8.3 inch of similar style or $75.00 refund or credit the value of the bracelet.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I'm not trying to belabored the point, because I do appreciate the apology, however I know what the young lady told me in regards to the return!  There was no misunderstanding on my part.  With that being said, I accept the apology.