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Main Sanitation

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Main Sanitation Reviews (1)

Ms. [redacted] called the office and was advised that until we receive payment we cannot continue to pick up her garbage. Her bill last year reached over $270.00 before it was disconnected. We had not received a payment since October, 2012 and a complaint was received about us disconnecting without...

payment for more than a year. I advised Ms. [redacted] October 2014 that we cannot let the bills get that high without disconnecting and if there is a financial issue or she needed to make arrangements to please contact our office before it gets out of control. This was not done no payment had been made this whole year and with the past payment history we disconnected the service once again. She called the office and advised she made a payment I advised her I had not received the payment and it hasn't cleared the bank. I advised her when payment was received we would pick her up. On Tuesday June 2, 2015 the payment came to us check # [redacted] in the amount of $144.00 which brought the customer current. I immediately called the customer to let her know we did receive it that afternoon with the mail and that her garbage would be picked up the following day on June 3, 2015. It was as promised picked up first thing Wednesday June 3, 2015 in the morning. Her normal garbage day is Monday and we sent a special truck to pick her up. She thanked me. I do not believe that I was rude. Unfortunately sometimes if you do not give the answer the customer wants to hear they misconstrue the meaning, Although Ms. [redacted] did say she was going to contact the Revdex.com I did advise her that it was her right to contact your office. If a customer is notorious for not paying their bill and the balance in this case reached over the six month amount, I'm not sure what else could have been done to resolve the issue. The general ledger has been included for you to review if needed. I hope this helps with any question you may have.

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Address: 44 Lady Bug Ln, Osage, West Virginia, United States, 26543-4509

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