Dear [redacted],Thank you for your message and providing us the opportunity to respond to your concerns. We apologize that we gave you a negative impression of us as a result of an interaction with a member of our sales team. It was not our intention to inconvenience you or disrupt your business....
Our mission is to help local businesses thrive, and we want every call with a member of our sales team to be valuable to local business owners like yourself. We won’t reach out to your business again, but if you’d like to discuss this matter further, please call us directly at ###-###-####.All the best,[redacted], Co-CEOs
Complaint: [redacted]
I am rejecting this response because: I had a very long conversation with [redacted], the manager at this company. I told him I am NOW aware of the terms and conditions. However, and this is a big however! In all my conversations with [redacted], my rep there, when talking about continuing with them, his verbage was always in the light of: We hope you will choose to stay with us! OR We will show you the kind of results so you will choose to stay with us. Not once did he in our conversations say anything that would have put up a red flag for me that I would have to "cancel"...in all our conversations, it was all in light of "choosing to stay with them!" But...I was ignored. And I think that is a very poor practice, if not deceiving to the customer! Why in our conversations was it never said any other way! I am never going to recommend these people. Nor will I keep quiet in letting others know how they deceived me. [redacted] gained my trust. Then deceived me. In light of THAT, I deserve a full refund for one month, or 399.00!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I read the response today from 11/30/15 Main Street Hub. They missed the point that we were never to be removed as owner’s of our pages (Google, Yelp, Yahoo, etc.). And their recollection of the processes that they took (claiming phone calls and postcards) is not correct.Please advise as to how I may keep this complaint open and work to resolve the issue. I am still VERY unsatisfied with the outcome. [redacted] RideSmart Motorcycle Training, Inc. www.ridesmartmotorcycle.com [redacted]
Regards,
[redacted]
Dear [redacted],Thank you for your message and providing us the opportunity to respond to your concerns. We apologize that we gave you a negative impression of us as a result of an interaction with a member of our sales team. It was not our intention to inconvenience you or disrupt your business....
Our mission is to help local businesses thrive, and we want every call with a member of our sales team to be valuable to local business owners like yourself. We won’t reach out to your business again, but if you’d like to discuss this matter further, please call us directly at ###-###-####.All the best,[redacted], Co-CEOs
Complaint: [redacted]
I am rejecting this response because: I had a very long conversation with [redacted], the manager at this company. I told him I am NOW aware of the terms and conditions. However, and this is a big however! In all my conversations with [redacted], my rep there, when talking about continuing with them, his verbage was always in the light of: We hope you will choose to stay with us! OR We will show you the kind of results so you will choose to stay with us. Not once did he in our conversations say anything that would have put up a red flag for me that I would have to "cancel"...in all our conversations, it was all in light of "choosing to stay with them!" But...I was ignored. And I think that is a very poor practice, if not deceiving to the customer! Why in our conversations was it never said any other way! I am never going to recommend these people. Nor will I keep quiet in letting others know how they deceived me. [redacted] gained my trust. Then deceived me. In light of THAT, I deserve a full refund for one month, or 399.00!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I read the response today from 11/30/15 Main Street Hub. They missed the point that we were never to be removed as owner’s of our pages (Google, Yelp, Yahoo, etc.). And their recollection of the processes that they took (claiming phone calls and postcards) is not correct.Please advise as to how I may keep this complaint open and work to resolve the issue. I am still VERY unsatisfied with the outcome. [redacted] RideSmart Motorcycle Training, Inc. www.ridesmartmotorcycle.com [redacted]
Regards,
[redacted]