Main Street Mechanicals Reviews (1)
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Main Street Mechanicals Rating
Description: PLUMBING CONTRACTORS, AIR CONDITIONING CONTRACTORS & SYSTEMS
Address: 386 Fee Fee Rd, Maryland Hts, Missouri, United States, 63043
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www.mainstreetmechanicals.com
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Review: We experienced a sewage backup in our basement last week. I called my home warranty company to setup a claim. The home warranty sent out Main Street Mechanicals to take a look at the issue. Over the course of five to six hours on two separate days, their plumbers were unable to fix the problem, told us contradictory information, and made a mess of our basement (this was a mess of their own making which included sewage waste, we also had some mess that was caused by the initial backup). In addition, their plumber was very aggressive with my wife in demanding payment on the second visit. After they left the second time, I called another plumber who was able to resolve the most pressing issue within 15 minutes and diagnose the problems with our lines. He was professional and upfront about everything, which was in stark contrast to what we dealt with from Main Street Mechanicals. The two issues that bother me most are the fact that we were told outright wrong information and the mess that was made in our basement involving sewage from their work. The two invoices I have from them state clearly that they believed the problem was with the line between the house trap in the yard and the street. I have had two plumbers since then verify that that part of the line is in working order and the issues involve lines within our home. The mess caused by their work was made of sewage and with two toddlers and a pregnant wife I did not want them to have any contact with that. The fact that they caused the mess with their work and then did nothing to clean it whatsoever is unprofessional in my mind. All in all, it was a terrible experience from beginning to end.Desired Settlement: I paid a total of $475 for both visits. I would like a complete refund due to the lack of anything substantive being accomplished, giving us a completely wrong diagnosis of the problem, and leaving a mess of backed up sewage in our basement which I had to spend additional money to have cleaned.
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Response:
Good afternoon,