Main Street Pizza & Pasta

To Whom It May Concern:I am writing in response to a complaint about my business (ID [redacted] )We are working with a new credit card machine with a chip readerWe typically run all customers' cards as credit cards and not debit cardsUnfortunately, [redacted] does not allow us to process their cards as credit cards; they require us to use a PINWe have never encountered this problem with any other banks' credit/debit cards.Because we rarely have customers who use Randolph-Brooks Federal Credit Union cards, we failed to properly train one of our newer employees on how to handle these cardsOur credit card machines can be handed to customers for PIN input in these casesOur employee should have handed the machine to the customer in this caseWe have re-trained all of our employees so that a similar situation does not arise once again.I thank you for bringing this issue to my attention so that I can continue serving customers in the best ways possible.Sincerely, [redacted] ***Owner, Main Street Pizza & Pasta

To Whom It May Concern:I am writing in response to a complaint about my business (ID [redacted]). We are working with a new credit card machine with a chip reader. We typically run all customers' cards as credit cards and not debit cards. Unfortunately, [redacted] does not...

allow us to process their cards as credit cards; they require us to use a PIN. We have never encountered this problem with any other banks' credit/debit cards.Because we rarely have customers who use Randolph-Brooks Federal Credit Union cards, we failed to properly train one of our newer employees on how to handle these cards. Our credit card machines can be handed to customers for PIN input in these cases. Our employee should have handed the machine to the customer in this case. We have re-trained all of our employees so that a similar situation does not arise once again.I thank you for bringing this issue to my attention so that I can continue serving customers in the best ways possible.Sincerely,[redacted]Owner, Main Street Pizza & Pasta