Maine Enterprise

At this time, I have been contacted directly by Roger's Furniture regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] [redacted] came to my house to look at the floors in April and gave me a telephone number to call a gentleman named [redacted] called numerous times was wrong numberCalled [redacted] numerous times to no avail Their workers always say that he will call back never does In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The business has responded.  Please see below:Roger's Furniture sold and received payment for the purchase of an armoire and carpet for the price of $1000. In order to order furniture for delivery, a deposit or full payment would be customary. Roger's Furniture is a furniture store that sells...

new unused furniture only. An agreement was made between the customer([redacted]) and the previous manager(Luke) of Roger's Furniture to move the customer's belongings for $1000. in addition to the sale of the armoire and carpet. This was a side deal that was not authorized by the owner of Roger's Furniture, nor was the owner aware of this transaction. The owner of Roger's Furniture is now back to administrating the general practice of Roger's Furniture. Roger's furniture is not in the business of moving personal belongings except for the merchandise that is sold by Roger's Furniture. We cannot confirm or deny the manner in which the personal move by said customer([redacted]) was made. We as a retail furniture store do not have terms or policies regarding mover's insurance, packing, box supplies, mattress covers, etc for personal moving. We at Roger's Furniture have apologized to our Customer, [redacted] and have accepted responsibility for the inconvenience. The Armoire has been assembled and a replacement carpet is in the process of being exchanged. We will be issuing a store credit for a future purchase and include a set of free lamps. Even though we have apologized on the phone to [redacted], Roger's Furniture Inc. would like to publicly apologize to [redacted] for all her troubles and inconveniences and hope that we can continue to provide her the professionalism that she has received in the past. Good customer service is the foundation of a lasting business.

At this time, I have been contacted directly by Roger's Furniture regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 [redacted] came to my house to look at the floors in April and gave me a telephone number to call a gentleman named...

[redacted] called numerous times was wrong number. Called [redacted] numerous times to no avail.  Their workers always say that he will call back never does.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]