Maine Touch Roofing

Dear Revdex.com, We completed [redacted] roof in a timely manner, and as he noted, he was pleased with the resultsWe became very busy around the time we finished his roofWe thought that his warranties had been sent out but they hadn't beenWe continued building quality roofs which is the service we pride ourselves onAll warranties are already written in our contracts, so all customers actually receive them at the time they sign the contractWe do, however, send out supplement hard copies upon customers' requestsWe could not find the hard copy we wrote out for [redacted] so we prepared a second hard copy which we hand delivered to [redacted] We also had to change the name on the warranty because his last name is [redacted] , and his wife's last name is ***This has been corrected, and ultimately, [redacted] has told us that he is satisfied Sincerely, [redacted] Owner Maine Touch Roofing and Restoration Company ###-###-####

Dear Revdex.com,
We completed [redacted] roof in a timely manner, and as he noted, he was pleased with the results. We became very busy around the time we finished his roof. We thought that his warranties had been sent out but they hadn't been. We continued building quality roofs...

which is the service we pride ourselves on. All warranties are already written in our contracts, so all customers actually receive them at the time they sign the contract. We do, however, send out supplement hard copies upon customers' requests. We could not find the hard copy we wrote out for [redacted] so we prepared a second hard copy which we hand delivered to [redacted]. We also had to change the name on the warranty because his last name is [redacted], and his wife's last name is [redacted]. This has been corrected, and ultimately, [redacted] has told us that he is satisfied.
Sincerely,
[redacted] Owner
Maine Touch Roofing and Restoration Company
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Review: On March 18 2014, Maine Touch roofing, replaced our roof. The roofing work was completed, no problems with the roofing however, I have not yet received proof of Warranty.As per contract, Maine touch roofing was supposed to provide me 15 yr warranty on labor and 30 yr GAF warrantyAfter, numerous emails and multiple followups via email and phone, the company has not yet provided the requisite documentation.Earlier the company's owner [redacted] used to call me back and assure me that the warranties would be delivered the same day, but now they don't even respond.Desired Settlement: I need warranty documents from the company

Business

Response:

Dear Revdex.com,

We completed [redacted] roof in a timely manner, and as he noted, he was pleased with the results. We became very busy around the time we finished his roof. We thought that his warranties had been sent out but they hadn't been. We continued building quality roofs which is the service we pride ourselves on. All warranties are already written in our contracts, so all customers actually receive them at the time they sign the contract. We do, however, send out supplement hard copies upon customers' requests. We could not find the hard copy we wrote out for [redacted] so we prepared a second hard copy which we hand delivered to [redacted]. We also had to change the name on the warranty because his last name is [redacted], and his wife's last name is [redacted]. This has been corrected, and ultimately, [redacted] has told us that he is satisfied.

Sincerely,

[redacted] Owner

Maine Touch Roofing and Restoration Company

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