Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.They are correct that "***" was the one I spoke with, but don't seem to understand how business worksThey mentioned that they would have quoted the price of the faucet over the phone "had I asked." That's not the way business works I've been in it for yearsThe customer may not even know what questions to askIf I hire a contractor to build an addition to my home, they would sit down with me as the project progressed and ask what materials I want to use when applicableI wouldn't expect them to put a metal roof on instead of shingles without asking me and explaining cost optionsAdditionally, the most expensive commercial hose bibb, anti-siphon frost free faucet I was able to find was $ That's more then a %markupThey would have been better off saying that included parts and labor Additionally, I was also able to find several more then sufficient frost free faucets for around $20.00.As stated in my first comments, they are welcome to take there faucet backAt this point, I will pay for labor (excluding the faucet) and would appreciate a refund so that I can hire a company to complete the job properly and provide me with a faucet at a reasonable costThank you in advance for you cooperation Regards, [redacted]
We apologize that no one replied back to his initial call we certainly try to respond in a timely fashion, however we do have a small office staff and when the office gets busy, sometimes communications may fall through the cracksWe would like to clarify that our company name is Mainely Plumbing & Heating and I believe Mr [redacted] must have spoken with ***, who answers our phones and coordinates the scheduling of appointments [redacted] was the technician dispatched to his home and worked on several tasks, one of which was the replacement of the outside faucet In response to Mr [redacted] 's complaint about the faucet, our standard price for the replacement of that fixture is $and does include labor and materials - this is a set price and certainly one that could have been quoted by phone if he had asked up front The faucet that we used is the only one we supply - it is a commercial grade hosebibb, anti-siphon frost free with a solid brass body and ceramic cartridgeWe warranty our work for a period of days on a repair and a full year on a new installation - this particular circumstance would be a new installation and as such we would certainly be amenable to see what is causing the leak We were never notified about the leak, but are more than happy to set him up with an appointment to get that addressed As far as the charge for the faucet, that is the standard charge, we reviewed the work order for time and materials to ensure that nothing was charged in error and have found that everything is in orderWe encourage Mr [redacted] to call the office to set up a time for us to come out and address the leak
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.They are correct that "***" was the one I spoke with, but don't seem to understand how business worksThey mentioned that they would have quoted the price of the faucet over the phone "had I asked." That's not the way business works I've been in it for yearsThe customer may not even know what questions to askIf I hire a contractor to build an addition to my home, they would sit down with me as the project progressed and ask what materials I want to use when applicableI wouldn't expect them to put a metal roof on instead of shingles without asking me and explaining cost optionsAdditionally, the most expensive commercial hose bibb, anti-siphon frost free faucet I was able to find was $ That's more then a %markupThey would have been better off saying that included parts and labor Additionally, I was also able to find several more then sufficient frost free faucets for around $20.00.As stated in my first comments, they are welcome to take there faucet backAt this point, I will pay for labor (excluding the faucet) and would appreciate a refund so that I can hire a company to complete the job properly and provide me with a faucet at a reasonable costThank you in advance for you cooperation Regards, [redacted]
We apologize that no one replied back to his initial call we certainly try to respond in a timely fashion, however we do have a small office staff and when the office gets busy, sometimes communications may fall through the cracksWe would like to clarify that our company name is Mainely Plumbing & Heating and I believe Mr [redacted] must have spoken with ***, who answers our phones and coordinates the scheduling of appointments [redacted] was the technician dispatched to his home and worked on several tasks, one of which was the replacement of the outside faucet In response to Mr [redacted] 's complaint about the faucet, our standard price for the replacement of that fixture is $and does include labor and materials - this is a set price and certainly one that could have been quoted by phone if he had asked up front The faucet that we used is the only one we supply - it is a commercial grade hosebibb, anti-siphon frost free with a solid brass body and ceramic cartridgeWe warranty our work for a period of days on a repair and a full year on a new installation - this particular circumstance would be a new installation and as such we would certainly be amenable to see what is causing the leak We were never notified about the leak, but are more than happy to set him up with an appointment to get that addressed As far as the charge for the faucet, that is the standard charge, we reviewed the work order for time and materials to ensure that nothing was charged in error and have found that everything is in orderWe encourage Mr [redacted] to call the office to set up a time for us to come out and address the leak